Guest Services

Read our FAQs

• What working rights must I hold to be eligible to apply?

  To be eligible to apply, you’ll need to be an Australian or New Zealand citizen or hold Australian permanent residency at the time of submitting your application. For further details regarding working rights in Australia we recommend you see the Australian Government’s Department of Immigration and Citizenship website.

• How do I apply for a Guest Service Agent position?

  You can apply for a guest services agent position online at our Virgin Australia Careers website. You will need to create a user profile and complete an application form, as well as upload your resume for the Recruitment Team to review.

• Can I apply for more than one base?

  Guest services agents operate from a number of different bases around Australia (i.e. Adelaide, Brisbane, Melbourne, Sydney). While you might be willing to relocate in order to join our team, you should only apply for one base. Applications for multiple bases are not accepted and can mean that each application is withdrawn due to being ineligible.

• Can I still apply even if my preferred base is not currently advertised online?

  If we are not currently recruiting for your preferred base, then hold off applying until you see that we are hiring again for that port. You can be one of the first to know about opportunities to join the team by subscribing to our Job Mail service or regularly visiting the Virgin Australia careers website. As applications cannot be transferred to between bases, we encourage you to apply only for your preferred location. 

• Can I apply if I am not 18 years of age?

  You must be at least 18 years of age at the time of application to apply for a guest services role.

• What should I wear to the Recruitment Day?

  We recommend wearing appropriate business attire to the Recruitment Day.

• Can I attend a Recruitment Day in another port?

  You must attend a Recruitment Day in the port in which you have applied. The information given throughout the recruitment process will be specific to each port.

• How can I find out where Recruitment Days are being held?

  Once Recruitment Days are scheduled at the base you have applied for and your application has been short-listed will receive an invitation via email. This email will contain all the information you need to know about the Recruitment Day, including the location, date, time and what to bring. Please note that Recruitment Days are organised around the operational requirements of the business and can be scheduled several weeks or months apart.

• How long does the recruitment process take and when will I start training?

  The recruitment process length can vary depending on the business’s operational requirements. We do not recruit to specific numbers and hold Recruitment Days throughout the year. Therefore, if you are successful throughout the recruitment process and no training schools are available you will be placed in a talent pool for future training schools and will be invited to attend when one is available.

• If I am not shortlisted after submitting my application online, how long will it be before I can reapply?

  If your application is not shortlisted to attend a Recruitment Day, we ask that you wait 12 months before reapplying, so that there’s time for you to develop your skills and experience before being reconsidered.

• If I am not progressed further after attending a Recruitment Day, how long will it be before I can reapply?

  If your application is not progressed after attending the Recruitment Day, we ask that you wait 12 months before reapplying, so that there’s time for you to develop your skills and experience before being reconsidered.

• Can I ask for feedback on my application if I am not progressed to the next stage?

  Due to the large number of applications we receive, we're unable to provide personalised feedback automatically if your application is not progressed at any stage of the recruitment process. However, if you'd like feedback, please feel free to reach out to us using the contact email provided when we communicate with you. We’ll be happy to offer insights on why your application wasn't progressed.

• How do I find out if I will be eligible for an Aviation Security Identification Card?

  For further information on an Aviation Security Identification Card (ASIC) eligibility, please view the information on the Australian Government’s Cyber and Infrastructure Security Centre’s website.

• If I already have an Aviation Security Identification Card (ASIC) will I need to apply for another one?

  You will be required to reapply for an ASIC with Virgin Australia during your training. This cost is covered by Virgin Australia.

• Do you recruit full-time Guest Service Agents?

  All Virgin Australia guest services agents are employed on a permanent part-time basis. We offer full time opportunities to existing members of our part-time team, and these opportunities are based on performance and merit.

• What does the Guest Services training involve?

  Guest services training is full time and runs for approximately two weeks. You will receive more information prior to joining about specific start and end times and the dates you will be required to attend training, which could include weekends and public holidays, along with early starts and late finishes.

• Do I get paid during training?

  Yes. Your paid employment starts on the first day of training. Further information will be provided during the recruitment process on remuneration.

• What is the Guest Service Agent Salary?

  Virgin Australia guest services agents are employed under an Enterprise Bargaining Agreement (EBA). Further information on remuneration will be provided during the recruitment process.

• Does the company pay for me to relocate?

  No, relocation costs are at your own expense.