Domestic economy fares

The fares below apply to bookings made on or before 18 August 2021.
For bookings made on or after 19 August 2021, see current fares.

No change or cancellation fees

Change or cancel to travel credit and we’ll waive the fees for travel up to 30 April 2022. Changes must be made prior to travel date. Fare differences may apply. Cancellations with refund to other forms of payment as per fare rules.

The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.

Your Economy fare options

Getaway

You may change your flight at an extra cost, however, no cancellations are permitted for this fare.

Best for: Booking a trip at the lowest fare.

Elevate

You may change or cancel your flight. Fees may apply.

Best for: Flexibility with options to choose from if your plans change.

Freedom

You may change or cancel to credit at any time with no extra fees.

Best for: Last-minute change of plans.

What's included in your fare?

Food and drink

We’re pleased to offer complimentary water, tea and coffee^. A variety of our customer favourite food and drinks will be available for purchase from our onboard menu.

In-flight entertainment

BYO phone, tablet or laptop and enjoy access to hundreds of hours of great movies, TV shows and music on the Virgin Australia Entertainment app.

Carry-on and checked baggage

All our fares include carry-on baggage at 7kg total (2 pieces maximum) and one checked baggage at 23kg.

Advanced Standard Seat selection

Select your seat at the time of booking or at check in.

Extras for Velocity members

Earn Velocity Points and Status Credits - Earn 5 Velocity Points per $1 you spend.
Priority check-in, boarding and baggage - Available to Platinum and Gold Velocity members.
Access to the Virgin Australia Lounge* - Available to Platinum and Gold Velocity members.
Velocity Points Bonus - Available to Platinum, Gold and Silver members. Excludes Getaway fare.
Velocity Fly Ahead - Available to Platinum and Gold Velocity members.

Your flight upgrade options

Economy X - Enjoy up to 40% more legroom in Economy.
UpgradeMe - Bid for an upgrade to Business Class on eligible Domestic flights.
Velocity UpgradeMe Points - Use Velocity Points to upgrade to Business Class on Virgin Australia flights.

Flight extras and upgrade options are subject to the terms and conditions relevant to that product. Visit the links above for more information.

* Lounge access is subject to the Virgin Australia Lounge terms and conditions and lounge rules.

^ Hot drinks may not be served in the event of turbulence.

Fare flexibility

The information below sets out change and cancellation rules that are applicable for all bookings including those made using Future Flight credits and Velocity Points + Pay.

When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking.

Some fare rules are different for bookings made using Future Flight credits or Velocity Points + Pay and these are indicated below.

If payment made with Future Flight credits
If payment made with Velocity Points

Bookings made using Future Flight credits are also subject to the Future Flight Credits Terms of Use.

If you booked through a travel agent, you’ll need to contact them directly to cancel or make any changes.

Changes
Cancellations
No shows
Additional fees & surcharges

Flight changes

The below change fees apply if changes to your upcoming flight date or time are made by you.

What happens if changes to your flight are made by Virgin Australia?

Change fees apply per person, per booking. The same change fees apply to Future Credit fares and bookings made with Velocity Points + Pay. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.

All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.

	Getaway or Getaway Future Credit fare Fare class: U, M, S, T	Elevate or Elevate Future Credit fare Fare class: U, Q, V, N, E	Freedom or Freedom Future Credit fare Fare class: U, L, K, H, B, Y
Up to 30 days prior to scheduled departure	$90 fee plus fare difference	No fee plus fare difference	No fee plus fare difference
Within 30 days prior to scheduled departure	$90 fee plus fare difference	$70 fee plus fare difference	No fee plus fare difference
Up to midnight prior to scheduled departure	$90 fee plus fare difference	$70 fee plus fare difference	No fee plus fare difference
Prior to scheduled departure	Loss of fare	$70 fee plus fare difference	No fee plus fare difference
After flight departure	Not permitted

Name changes

The below change fees apply if you change the passenger name on an upcoming flight reservation e.g. if you are transferring your reservation to another passenger. Change fees apply per person, per booking.

Getaway or Getaway Future Credit fare	Elevate or Elevate Future Credit fare	Freedom or Freedom Future Credit fare
Not permitted	$90 plus Flight change fee	$90

Name change fees are waived if you need to request a correction to the passenger name. Name corrections are permitted for:

The correction of up to three characters in the first name and/or surname
Title corrections
Nicknames or shorter versions of the real name e.g. Bill / William
Names entered in the wrong order
Formal name corrections e.g. maiden to married surname or vice versa
Unborn infants

Flight cancellations

The below cancellation fees apply if your upcoming flight is cancelled by you.

What happens if your flight is cancelled by Virgin Australia?

Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.

	Getaway or Getaway Future Credit fare Fare class: U, M, S, T	Elevate or Elevate Future Credit fare Fare class: U, Q, V, N, E	Freedom or Freedom Future Credit fare Fare class: U, L, K, H, B, Y
Up to midnight prior to scheduled departure	Loss of fare	$70 fee Cancellation credit allowed to Travel Credit only View conditions if payment made with Future Flight credits View conditions if payment made with Velocity Points	No fee For cancellation Receive a travel credit or $80 fee For refund to original form of payment
Prior to scheduled departure	Loss of fare	Loss of fare
After flight departure	Not permitted

No shows

Our fares are not refundable in the event of a no-show, unless we did not communicate any relevant flight changes to you or your travel agent in line with the Guest Compensation Policy or if you are otherwise entitled to request a refund under the ACL.

Your ticket will be forfeited and classified as a no show if:

You fail to board a flight regardless of whether or not you have checked in.
You have checked in but failed to contact Virgin Australia for assistance in cancelling your flight.

Additional fees and surcharges

The below fees and surcharges may apply to bookings, changes or cancellations made by you.

Guest Contact Centre fee - $40

Airport Service fee - $40

Veolcity Contact Centre fee - $40 or 5,200 Points (Points + Pay or Any Seat)

Card payment fee (payment surcharge)

Payment fees apply when paying for your flight via credit or debit card. View our payment fees breakdown here.

To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

Fare types