Transporting your pet or animal in the cargo hold is easy

Make sure your animal is eligible for a cargo adventure

Check their breed, age and health.

Book the purr-fect trip!

Engage one of our trusted animal transport partners to secure your pet’s spot.

Pack the essentials

Gather all the necessary paperwork and get your animal’s travel crate ready for take-off.

How to book

Arranging travel through one of our trusted animal travel partners is preferred as they will support you throughout the entire journey, from booking to landing.

Book via a trusted animal transport partner

Partners can offer different services depending on your travel needs, including: 

  • Animal container hire (also known as crate hire).
  • Door-to-door collection and drop-off. 
  • Kennelling services.
  • Assistance with animal comfort stops.

 

See full list of trusted animal transport companies below.

Book directly with Virgin Australia

If you're already familiar with the process, you’re welcome to book directly through the Virgin Australia Cargo team. You must ensure you are across all requirements including:

  • Animal container specifications
  • Animal restrictions 
  • Packing guidelines
  • Documentation including state & territory legislative requirements 

To book directly, reach out to our friendly Virgin Australia Cargo team on 13 82 87 or email: cargo@virginaustralia.com.

Ready to book?

Trusted pet or animal transport
Our partners specialise in safely transporting your pet or animal with Virgin Australia Cargo. These reputable companies ensure your pet's journey is comfortable and secure.

Some important things to remember

Eligibility & restrictions

Before we get your precious cargo on board, we’ll need to make sure your animal is fit and ready to fly. 

Your pet or animal must:
  • Have a combined weight with their container that does not exceed 65KG.  
  • Be older than 8 weeks 
  • Have a valid veterinary certificate (when required)
  • Not be a prohibited breed (Refer to ‘prohibited breeds’ list below)
  • Adhere to specified container limits (Refer to ‘pre-departure’ section below).

For details further details on restrictions, please read below.

Animal restrictions and limits

Pre-departure

Follow the steps below to make sure you and your pet are ready for travel.

Check in with your vet

The risks of air travel can be higher for some animals because of changes in altitude, pressure in the cabin and changes in temperature.  Before their adventure, we recommend chatting with your vet to make sure your animal’s health is in good order. 

Veterinary certificate

A veterinary certificate may be required in certain circumstances. This is an official health clearance from a registered vet confirming your animal is ready to fly. It must be issued within 14 days of your flight.

You will be required to present a copy to Virgin Australia Cargo when dropping off your animal at the cargo shed, if one of the following conditions apply to your animal:

  • Has a medical condition or is unwell. 
  • Is between 8 and 12 weeks of age (only applicable to cats and dogs)
  • Is a brachycephalic (snub nosed) breed (Download the Brachycephalic Veterinary assessment form)
  • Is over 12 years old  (only applicable to cats and dogs) 
  • Is pregnant or given birth less than 48 hours before travel  
  • Needs to be sedated on the recommendation of your vet

You can also ask your vet about: 

  • Preparing your animal for travel 
  • Medication appropriate for the duration of travel, including possible delays 
  • Options for veterinary care (if required) at your destination

Find the right animal container

Your animal must be presented in an approved container, compliant with Virgin Australia and IATA requirements to ensure their welfare.

If your animal’s travel container doesn't meet our requirements, we may refuse to accept your animal for transport.

If you are securing your own container, we recommend sizing up your animal in accordance with the instructions on the IATA regulations website.

  • Your animal must be able to stand, turn around and move unrestricted inside the container
  • Your animal must not exceed the maximum rated animal weight for the container (if supplied).
  • Your container must be well ventilated, escape proof and durable^
  • Be compliant with the fleet compatibility section below.
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^Note: Powerful and strong animals which can break through plastic are required to travel in a metal or wooden container as set out in the IATA regulations (i.e. CR-82 crate).

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Transporting birds

For the transportation of birds, the container must meet the IATA LAR regulations.

Fleet compatibility

Whilst most Virgin Australia services are operated by our Boeing 737 fleet, it’s important that you check your animal container is compatible with the booked aircraft type. Please note that the measurements below are provided as a guide only (exact dimensions may vary, but don’t worry, our animal travel partners will be across them).

Airbus A320

The uplift of animals is not supported on this aircraft type.

Boeing 737

Maximum container dimensions: 85 cm (H) x 80 cm (W) x 131 cm (L)

Maximum Pets Pantry size: PP90 

Embraer 190

Maximum container dimensions: 80 cm (H) x 70 cm (W) x 110 cm (L)

Maximum Pets Pantry size: PP70

Fokker 100 (flights to/from Perth)

Maximum container dimensions: 65 cm (H) x 70 cm (W) x 110 cm (L)

Maximum Pets Pantry size: PP50

Fokker 70 / Fokker 100 (flights to/from Brisbane)

Maximum container dimensions: 65 cm (H) x 56 cm (W) x 82 cm (L)

Maximum Pets Pantry size: PP50

Saab 340

The uplift of animals is not supported on this aircraft type. 

Familiarise yourself with state and territory biosecurity requirements

If your animal is jetting off interstate to Tasmania or Western Australia, you will need to comply with the relevant State biosecurity requirement(s). This includes animals transiting on connecting flights via airports located in these States. See links below for further information. 

Please ensure you securely attach any required paperwork or evidence to the top of the animal container, prior to lodging your animal (clear tape is recommended). 

Complete pre-departure documents

Please ensure you securely attach any required paperwork or evidence to the top of the animal container, prior to lodging your animal (clear tape is recommended).

Exotic Animal Movement Request Form
(account customers only)

For Exotic animals (account customers only), you will also need to have the Exotic Animal Movement Request form submitted and accepted by the Cargo Control Centre at least 48 hours prior to travel.  

Submit request to: cargocontrolcentre@virginaustralia.com

Live Animal Acceptance Declaration

A completed copy must be presented at the time of lodgement (if your animal is being delivered by an animal transport specialist, they may complete this form on your behalf).

Day of travel
 

Pre-departure checklist:

Follow the steps below to make sure you and your pet or animal are ready for travel.

Requirements

Reviewed and complied with the booking and pre-departure requirements.

Crosschecked the location of the departure cargo facility

As well as the latest animal (AVI) acceptance time (this is generally 90 minutes prior to departure at most locations).

Have a copy of your Air Waybill number and photo ID ready to present on arrival at the departure cargo facility.

The Air Waybill number will be provided to you by your Commercial Pet Transport Company or Virgin Australia Cargo at the time of booking.

What to pack

Tracking and pick up

When your pet or animal lands 

You can collect your animal 30 minutes after the aircraft’s arrival time at the respective cargo collection point.  See our pick up locations for more information.

You’ll need your Air Waybill (AWB) number and photo ID to collect your animal. If you are running late to collect them, please contact your local cargo facility in advance.  Animals that are not collected within 90 minutes of arrival may be handed over to an animal transport specialist at your expense. 

Your pet will be very excited to see you, so we recommend that you open their container with caution, quickly clipping their lead on or securing them as needed.  

What to expect

Watch our video for some handy hints to get your pet ready for their flight.

Forms

 Below is a summary of the forms listed on this page.

General FAQs

Refusal of carriage

Contact us

We look forward to welcoming your animal onboard soon.

Remember if you have any questions, please don’t hesitate to reach out to your animal transport specialist, or Virgin Australia Cargo (if booked directly).

P: 13 82 87

E: cargo@virginaustralia.com

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