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Change or cancel your flight

We couldn't be happier that Australia is open for you to explore. However you still have the option to change or cancel your flight if you need to, where this is permitted by your fare rules (fees may apply).

If you booked your international flight by 30 June 2022, you can change or cancel your flight fee-free for travel up to 31 December 2022.*

*Change or cancel for a travel credit without a fee for international bookings made on or prior to 30 June 2022 for travel up to 31 December 2022. Changes and cancellations must be made prior to your travel date. Fare differences may apply. Full terms and conditions here.

The finer details

Your options for changing or cancelling will depend on when you booked and when you’re travelling. Also, Velocity Reward and Any Seat Bookings have different flexibility and route options (head to Velocity website for more information).

We’re waiving any applicable fees if you want to change or cancel eligible international bookings, in accordance with the table below. Changes and cancellations for domestic bookings are in line with the fare rules of your booking.

 

International

For bookings made up to 30 June 2022 for travel up to 31 December 2022

Change dates
Change destinations
Number of changes without fee

Unlimited1

Changes must be made before your travel date. A change fee may apply for changes from 1 January 2023.

Cancellations, Credits and Refunds

Cancellations permitted to travel credit with no fee.

Cancellations with refund to other forms of payment as per fare rules.

Cancellations must be made before your travel date. A cancel fee may apply for cancellations from 1 January 2023.

If you have already cancelled your flight or your flight has been cancelled by Virgin Australia  

Do you have credits to use?

We have extended the expiry date of Future Flight credits and standard credits due to expire before 30 January 2023. Your credits will be available to make bookings until 31 January 2023, and can be used for travel up to 27 December 2023. 

How to change or cancel your international travel booking

Most importantly, make sure you cancel or change your booking before your departure date – otherwise normal fare rules will apply after that date.   

If you booked through a travel agent or another website like Webjet, you’ll need to contact them directly to change or cancel your flight.

If you booked with us directly, here’s what you can do.

Cancel

If you have an upcoming booking and wish to cancel, you can cancel online.

Cancel booking

Change of date

If you want to change your original booking and this booking has not been cancelled, you can rebook your new flight dates by logging in to  Manage Your Booking.

Change of destination

 

To change the destination of your booking, please call our Guest Contact Centre on 13 67 89.

How to change or cancel your booking if you are required to isolate

Virgin Australia will continue to assist guests who are required to isolate because of COVID-19 by providing flexibility on their flight booking.