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Our promise to you

To give you greater peace of mind when booking your next flight, we’ve extended our flexible flying policy for domestic travel up to 30 April 2022 and international travel up to 31 December 2022.

We know flexibility is more important than ever. That’s why we’re offering unlimited changes and waiving the change fee, and providing the option to cancel your booking and opt for a credit with no cancellation fee*.

* Changes must be made before your travel date. Fare difference may apply. T&Cs apply. Cancellations with refund to other forms of payment as per fare rules.

Changing and cancelling

We understand if you can no longer travel and you need to make changes to your existing booking. Your options will depend on when you booked and when your travel is.

Velocity Reward and Any Seat bookings have different flexibility and route options. For more information visit the Velocity website.

 

If you booked on or before 20 April 2020 and your travel is on or before 30 April 2022, we’ll waive any applicable change fees if you want to change your booking.

  Domestic and International Short Haul travel International Long Haul travel and travel to/from Tonga, Rarotonga and Port Moresby
Changes
Change dates

Guests are not permitted to make changes to these bookings. If you hold a booking for International Long Haul travel (including travel to/from Tonga, Rarotonga and Port Moresby) please contact our Guest Contact Centre or your Travel Agent for further information.

Change destinations
Number of changes without a change fee
Changes must be made before your travel date. A change fee may apply for changes from 1 May 2022.
Unlimited1
Any fare difference payable
Travel Dates Bookings can be changed to any date up to 12 months in advance2
Cancellations
Cancellations, Credits and Refunds for travel up to 30 April 2022
Cancellations must be made before your travel date. A cancel fee may apply for cancellations from 1 May 2022.

Cancellations permitted to travel credit with no fee.

Cancellations with refund to other forms of payment as per fare rules.

Not applicable
If you have already cancelled your flight or your flight  has been cancelled by Virgin Australia 

If you have already cancelled your flight or your flight has been cancelled by Virgin Australia and you have not been reaccommodated onto a future flight, your Future Flight credit has been applied automatically, and there is no action for you to take.

For more information, including on how and when you can use your Future Flight credit, please visit the Future Flight credit page

1 Fare difference is payable if you choose a different fare class or cabin, and different origin or destination.
2 Subject to availability. 

Where your flight is cancelled for any reason, you are eligible for a Future Flight credit.

Please note, any change and cancellation fees payable in accordance with the fare rules applicable to your booking will apply from 1 May 2022.

We’re waiving any applicable fees if you want to change or cancel eligible bookings, in accordance with the table below.

 

   Domestic

for travel up to 30 April 2022

International

for travel up to 31 December 2022

Change dates
Change destinations
Number of changes without fee

Unlimited1

Changes must be made before your travel date. A change fee may apply for changes from 1 May 2022.

Unlimited1

Changes must be made before your travel date. A change fee may apply for changes from 1 January 2023.

Cancellations, Credits and Refunds

Cancellations permitted to travel credit with no fee.

Cancellations with refund to other forms of payment as per fare rules.

Cancellations must be made before your travel date. A cancel fee may apply for cancellations from 1 May 2022.

Cancellations permitted to travel credit with no fee.

Cancellations with refund to other forms of payment as per fare rules.

Cancellations must be made before your travel date. A cancel fee may apply for cancellations from 1 January 2023.

If you have already cancelled your flight or your flight has been cancelled by Virgin Australia

If you have already cancelled your flight or your flight has been cancelled by Virgin Australia and you have not been reaccommodated onto a future flight, you will be issued a Standard credit in the form of a Travel Bank.

For more information, including on how and when you can use your Standard credit, please visit the Standard credit page.

1 Fare difference is payable if you choose a different fare class or cabin, and different origin or destination. Subject to availability.

International Long Haul travel and travel to/from Tonga, Rarotonga and Port Moresby

Guests are not permitted to make changes to these bookings. If you hold a booking for International Long Haul travel (including travel to/from Tonga, Rarotonga and Port Moresby), please contact our Guest Contact Centre or your Travel Agent for further information.

How to change or cancel your booking

If you don’t intend to fly, it’s important you cancel your booking or request a change to your booking (if your fare rules permit) before your scheduled departure date  as normal fare rules will apply to any changes or cancellations made after that date.

If you booked through a travel agent or another web site like Webjet, you’ll need to contact them direct to cancel or make any changes.

If you booked with us directly, here’s how you make a change to your booking:

Cancel

If you have an upcoming booking and wish to cancel, you can cancel online.

Cancel booking

Change of date

If you want to change your original booking and this booking has not been cancelled, you can rebook your new flight dates by logging in to  Manage Your Booking.

Change of destination

 

To change the destination of your booking, please call our Guest Contact Centre on 13 67 89.