Important Information

Border restrictions are changing and we are receiving higher than normal call volumes. Please check the latest Government advice prior to travel.



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Help centre

Upcoming Flight

If you wish to submit an enquiry regarding an upcoming flight or make a change to your existing booking, please complete the Reservation/General Enquiries form, or call our Guest Contact Centre on 13 67 89.

If you wish to submit an enquiry, give feedback about your Velocity Membership (missing points/status credit) or existing Redemption booking, please visit the Velocity Frequent Flyer website or call the Velocity Membership Contact Centre on 13 18 75.

Step 1 : Contact Details

Additional Details:

Velocity Member:
Return Contact :

Step 2 : Feedback Details

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(max 10000 characters)

Bank Details

If your journey was disrupted and you incurred additional expenses because of this, you may qualify to make a claim. To save time, please provide us with receipts for review (that can be uploaded at the bottom of this form) along with your bank account details.

Upload Supporting Documentation:

Virgin Australia Airlines Pty Ltd is collecting your personal information, including your bank details (if you supplied them to us), in order to respond to your complaint or compliment, and provide a refund to you (if applicable). If we cannot collect personal information from you, we may not be able to respond to you or provide you with a refund. Please read our Privacy Policy (available at for information about how we will handle your personal information, our likely overseas disclosures and how you can access or correct your personal information or make a privacy complaint. You can contact our Privacy Officer at