Important information

Due to changing lockdown and border restrictions, we're experiencing high call volumes. Please only call our Guest Contact Centre if your travel is within the next 72 hours.



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Help centre

Submit a complaint or compliment

Please only use the below form to submit a complaint or compliment on a flown Virgin Australia flight.
For all other enquiries, please refer to your options listed below.


If you are unable to find the information you are looking for, please contact our Guest Contact Centre on 13 67 89.

Step 1 : Contact Details

Additional Details:

Velocity Member:
Return Contact :

Step 2 : Feedback Details

(max 10000 characters)

(max 10000 characters)

Bank Details

If your journey was disrupted and you incurred additional expenses because of this, you may qualify to make a claim. To save time, please provide us with receipts for review (that can be uploaded at the bottom of this form) along with your bank account details.

Upload Supporting Documentation:

Virgin Australia Airlines Pty Ltd is collecting your personal information, including your bank details (if you supplied them to us), in order to respond to your complaint or compliment, and provide a refund to you (if applicable). If we cannot collect personal information from you, we may not be able to respond to you or provide you with a refund. Please read our Privacy Policy (available at for information about how we will handle your personal information, our likely overseas disclosures and how you can access or correct your personal information or make a privacy complaint. You can contact our Privacy Officer at