Important information

Update to Virgin Australia's Privacy Policy

About Us

Privacy Statement – Virgin Australia Lounge

Who is collecting your personal information?

Your personal information is being collected by Virgin Australia Airlines Pty Ltd (ABN 36 090 670 965). Our contact details are available on our website or you can email us at privacy@virginaustralia.com.

Collection of your personal information

We collect your personal information when you or a third party acting on your behalf:

  1. provide your details to us to administer your Virgin Australia Lounge Membership;
  2. provide your details when you enter the Virgin Australia Lounge as a Virgin Australia Lounge Member or guest; or
  3. provide your details when you purchase a Virgin Australia Lounge Membership or pass.

Why do we collect your personal information?

We collect your personal information for a variety of purposes and on different legal grounds. Most of the time, we collect your personal information so that we can provide you with our services and any products that you may have requested and to enter into and perform our contract with you. This may include to:

  1. to process and make arrangements relating to your Virgin Australia Lounge Membership and any related products or services; and
  2. to communicate with you regarding your Virgin Australia Lounge Membership or related products or services.

What would happen if we did not collect your personal information?

If we cannot collect your personal information we will not be able to process your Virgin Australia Lounge Membership or allow you to access the Virgin Australia Lounge and may not be able to provide you with all or some of our other products and services.

Who will we disclose your personal information to?

We may disclose your personal information to our related companies (including Velocity Frequent Flyer Pty Ltd and Velocity Rewards Pty Ltd), our airline and non-airline partners, security and law enforcement agencies and third parties who provide us with (or help us provide) products and services, including disclosure of your contact details and any health information you provided that is relevant to your Virgin Australia Lounge Membership.
Further information about our likely uses and disclosures of personal information is contained in our Privacy Policy.

How long will we keep your personal information for?

Our Privacy Policy contains information about how long we will keep your personal information.

Access and correction of your personal information

Our Privacy Policy located on our website contains information about how you can access or correct your personal information (as well as additional rights which might apply depending on where you are located).

Privacy complaints

Our Privacy Policy contains information about how you can make a privacy complaint or ask us a question about our privacy practices and how we will deal with a privacy complaint or respond to your query. You can contact our Privacy Officer at privacy@virginaustralia.com.

Overseas disclosure of your personal information

We are based in Australia, so will process your personal information in Australia. However, Virgin Australia may disclose your personal information to persons or organisations located in countries outside of Australia, as described in our Privacy Policy

Last updated May 2018