Preparing for travel

Requirements and lodgement

• Packaging requirements

  Packaging requirements

  • Packaging must be of a standard that will ensure adequate protection of the content (including required temperature protections) and prevent spillage, leakage or contamination of other cargo.
  • For flowers, seafood and perishable cargo, packaging must meet the requirements outlined in the ‘Seafood and Perishable Cargo Transport by Air Requirements’ document.

• Labels with shipments identification details

  Labels with shipments identification details

  • Package must be legibly and durably marked with the full name, address and contact number of the Shipper and Consignee (where multiple pieces are lodged under the same Air Waybill, subsequent pieces must be appropriately referenced with the Air Waybill number and piece sequence number). 
  • An optional template is available here for customers to complete and attach to the outer packaging.

• Labels with handling advice (where applicable)

  Labels with handling advice (where applicable)

  • Dangerous Goods classification labels.
  • IATA-mandated categorisation labels (e.g. DG ‘overpack’, DG ‘limited quantities’, etc).
  • Seafood or perishable cargo labels.
  • Orientation labels (e.g. “this way up”).
  • Special handling labels (e.g. “keep cool wherever possible”).

• Affixed paperwork requirements (where applicable)

  Affixed paperwork requirements (where applicable)

  • For seafood shipments the ‘Shipper’s Seafood Carriage by Air Declaration and Check-Sheet’ must be completed and presented at the time of lodgement.
  • Paperwork required to travel with the shipment (e.g. such as quarantine or bio-security documentation).

• Cargo electronic devices and data loggers

  Cargo electronic devices and data loggers

  Ensure any data loggers or paperwork requirements meet the requirement outlined in the section below.

  We recognise the requirement for cargo consignments to sometimes be tracked and monitored by our customers around the cargo network. Virgin Australia Cargo accepts a range of pre-approved Cargo Electronic Devices (CEDs), Cargo Data Loggers (CDLs) and Cargo Tracking Devices (CTDs) to support shipment tracking and monitoring across our network.

  Please refer to the document below for approved devices, operating limitations, and details on the approval process.

  Please note:

  • Devices not approved by Virgin Australia will not be accepted for uplift.
  • If your device is not listed, you must submit a Cargo Electronic Device Approval Application before use.
  • Approvals may vary by aircraft type, so please check that your booked aircraft is covered.

  To avoid delays, ensure your application includes all required information and supporting documentation. Incomplete submissions may delay assessment.

  Reference: Cargo Electronic Devices Approval List

  NOTE: Shipments fitted with CEDs, CDLs or CTDs not approved by Virgin Australia will not be accepted for uplift.

• Cargo facility details

  Cargo facility details

  Prior to lodgement, we recommend familiarising yourself with the booked drop-off location and the respective lodgement cut-off time which can be found on the Our Cargo Network page.

• Lodging cargo

  Lodging Cargo 
  

  When arriving at one of our facilities, please ensure you have the following information to present to our staff:

  • Air Waybill number (AWB)
  • Supplementary paperwork (if required)
    o For animal travel (AVI), refer to the Pet and Animal travel section here.
    o For seafood shipments, a completed copy of the ‘Shipper’s Seafood Carriage by Air Declaration and Check-Sheet’ must be presented at the time of lodgement.
  • Security pre-screening paperwork (if required)
    o If cargo is ‘pre-screened’ by a Regulated Air Cargo Agent (RACA) and is lodged by an Accredited Air Cargo Agent (AACA) or Known Consignor (KC), a physical copy of the Cargo Security Declaration (CSD) is required.