IMPORTANT INFORMATION

Passengers travelling on international flights 26 September 2016

Planning

Long Haul International

In the Air

Cabin Class

Economy

Food and Drink

Included

Space+

Available for purchase

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

Virgin Australia/Delta Air Lines: 1 piece (up to 23 kg)

Virgin Australia/Etihad Airways: 2 pieces (up to 23 kg each)

Access to the Virgin Australia lounge

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Not included. Available to Platinum and Gold Velocity members.Priority Check-In permitted for Silver Velocity members.

Guest Call Centre/Airport Fees

$A70 fee

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted

Velocity UpgradeMe Points

Not permitted

 

Fare Rules

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Virgin Australia/Etihad Airways: Permitted at least 24 hours prior to scheduled departure - $200 fee + fare difference

Virgin Australia/Delta Air Lines: Permitted at least 24 hours prior to scheduled departure - $200 fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations

 

Virgin Australia/Etihad Airways: Permitted at least 24 hours prior to scheduled departure - $550 fee + fare difference

 

Virgin Australia/Delta Air Lines: Permitted at least 24 hours prior to scheduled departure - $400 fee + fare difference

 

No Show

 

$600 charge

 

Credits and Refunds

Virgin Australia/Etihad Airways: Permitted to Travel Bank or original form of payment - $550 fee + fare difference

Virgin Australia/Delta Air Lines: Permitted to Travel Bank or original form of payment - $400 fee + fare difference

Payment

Instant payment required

 

Velocity Frequent Flyer

Velocity Points and Status Credits

0.5 points/mile

In the Air

Cabin Class

Economy

Food and Drink

Included

Space+

Available for purchase

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

2 pieces (up to 23 kg each)

Access to the Virgin Australia lounge

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Not included. Available to Platinum and Gold Velocity members.Priority Check-In permitted for Silver Velocity members.

Guest Call Centre/Airport Fees

$A70 fee

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted

Velocity UpgradeMe Points

Not permitted

 

Fare Rules

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Virgin Australia/Etihad Airways: Permitted until 45 days prior to scheduled departure - No fee + fare difference

or

Permitted within 45 days prior to scheduled departure - $100 + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

Virgin Australia/Etihad Airways: Permitted at least 24 hours prior to scheduled departure - $550 fee + fare difference

Virgin Australia/Delta Air Lines: Permitted at least 24 hours prior to scheduled departure - $400 fee + fare difference 

No Show 

$500 charge

Credits and Refunds

Virgin Australia/Etihad Airways: Permitted to Travel Bank or original form of payment - $200 fee + fare difference

Virgin Australia/Delta Air Lines: Permitted to Travel Bank or original form of payment - $200 fee + fare difference

Payment

Instant payment required

 

Velocity Frequent Flyer

Velocity Points and Status Credits

0.5 points/mile

 

In the Air

Cabin Class

Economy

Food and Drink

Included

Space+

Available for purchase

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

2 pieces (up to 23 kg each)

Access to the Virgin Australia lounge

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Not included. Available to Platinum and Gold Velocity members.Priority Check-In permitted for Silver Velocity members.

Guest Call Centre/Airport Fees

$A70 fee

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted

Velocity UpgradeMe Points

Not permitted. Available to Platinum and Gold Velocity members.

 

Fare Rules

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Permitted  prior to scheduled departure - No fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

Permitted at least 24 hours prior to scheduled departure - No fee + fare difference

No Show 

$500 charge

Credits and Refunds

Permitted to Travel Bank or original form of payment - no fee + fare difference

Payment

Instant payment required

 

Velocity Frequent Flyer

Velocity Points and Status Credits

1 point/mile

 

In the Air

Cabin Class

Premium Economy

Food and Drink

Included

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

2 pieces (up to 23 kg each)

Access to the Virgin Australia lounge

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Included.

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted

Velocity UpgradeMe Points

Not permitted. Available to Platinum and Gold Velocity members.

 

Fare Rules

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Virgin Australia/Etihad Airways: Permitted until 24 hours prior to scheduled departure - $150 fee + fare difference

Virgin Australia/Delta Airlines: Permitted until 24 hours prior to scheduled departure - $200 fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

Virgin Australia/Etihad Airways: Permitted until 24 hours prior to scheduled departure - $550 fee

Virgin Australia/Delta Airlines: Permitted until 24 hours prior to scheduled departure - $400 fee

No Show 

$600 charge

Credits and Refunds

Virgin Australia/Etihad Airways: Permitted to Travel Bank or original form of payment - $550 fee
Virgin Australia/Delta Airlines: Permitted to Travel Bank or original form of payment - $400 fee

Payment

Instant payment required

 

Velocity Frequent Flyer

Velocity Points and Status Credits

1.25 points/mile

 

In the Air

Cabin Class

Premium Economy

Food and Drink

Included

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

2 pieces (up to 23 kg each)

Access to the Virgin Australia lounge

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Included.

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted

Velocity UpgradeMe Points

Not permitted. Available to Platinum and Gold Velocity members.

 

Fare Rules

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Permitted prior to scheduled departure - no fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

Permitted prior to scheduled departure - no fee + fare difference

 

No Show 

$500 charge

Credits and Refunds

Virgin Australia/Etihad Airways: Permitted to Travel Bank or original form of payment - no fee
Virgin Australia/Delta Airlines: Permitted to Travel Bank or original form of payment - no fee

Payment

Instant payment required

 

Velocity Frequent Flyer

Velocity Points and Status Credits

1.25 points/mile

 

In the Air

Cabin Class

Business

Food and Drink

Included

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

2 pieces (up to 23 kg each)

Access to the Virgin Australia lounge

Included.

Priority Check-in/Boarding/Baggage

Included.

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

 

Fare Rules

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Virgin Australia/Etihad Airways: Permitted until 24 hours prior to scheduled departure - $200 fee + fare difference

Virgin Australia/Delta Airlines: Permitted until 24 hours prior to scheduled departure - $400 fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

Virgin Australia/Etihad Airways: Permitted until 24 hours prior to scheduled departure - $200 fee + fare difference

Virgin Australia/Delta Airlines: Permitted until 24 hours prior to scheduled departure - $600 fee + fare difference

No Show 

$800 charge

Credits and Refunds

Virgin Australia/Etihad Airways: Permitted to Travel Bank or original form of payment - $200 fee
Virgin Australia/Delta Airlines: Permitted to Travel Bank or original form of payment - $600 fee

Payment

Instant payment required

 

Velocity Frequent Flyer

Velocity Points and Status Credits

2 points/mile

 

In the Air

Cabin Class

Business

Food and Drink

Included

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

2 pieces (up to 23 kg each)

Access to the Virgin Australia lounge

Included.

Priority Check-in/Boarding/Baggage

Included.

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

 

Fare Rules

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Permitted prior to scheduled departure - no fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

 

Permitted prior to scheduled departure - no fee + fare difference

 

No Show 

$800 charge

Credits and Refunds

Permitted to Travel Bank or original form of payment - no fee

Payment

Instant payment required

 

Velocity Frequent Flyer

Velocity Points and Status Credits

2 points/mile