Important Information

If requesting a refund for tickets issued on/before 20 April:  please refer to our Future Flight credit policy.

For BSP markets where BSP has been withdrawn and US agents where ARC ticketing rights have not been reinstated, please submit your refund request using our online refund request form. Please complete the details requested in the form and we will be in touch with further information shortly.

For those markets where BSP has not been withdrawn or US agents with ARC ticketing rights, please process refund via GDS and BSP/ARC system.