Frequently asked questions
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How can Virgin Australia Business Flyer members access partner offers?
Virgin Australia Business Flyer members can log into the Rewards Portal and click on the link to Partners & Offers. Members will then be redirected to the offers page.
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Which Virgin Australia Business Flyer account role can log into the Rewards Portal and start shopping to earn points?
Only Virgin Australia Business Flyer administrators are able to make purchases via the Rewards Portal and earn points.
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Points have been pending for over 60 days, why haven’t they been cleared yet?
Please contact us via businessflyer@virginaustralia.com and supply the following information:
- ABN
- Company name
- Shopper name
- Email address
- Retailer purchase was made at
- Date of transaction
- Transaction amount
- Proof of purchase
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Can Virgin Australia Business Flyer members also earn individual Velocity points?
Depends on the offer, please check the retailer T&C's.
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Where will Virgin Australia Business Flyer members see their points balance?
Points will be reflected in your Points Activity in the Rewards Portal. Transactions can take up to 60 days to reflect in your activity statement.
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Can Virgin Australia Business Flyer members shop in store (for the eligible retailers) and still earn points?
No. Virgin Australia Business Flyer members must shop via the Rewards Portal to be eligible to earn points.
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Are there any ineligible transactions that will not earn points for online retailers?
There could be. Please review each retailer's purchase conditions, which are regularly updated with purchase restrictions and information regarding points eligibility.
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What happens when a transaction is cancelled?
Only approved and final transactions will appear in your Points Activity. If a transaction is cancelled the points will not be credited to your account.
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What happens if a retailer cancels a transaction?
If the transaction is cancelled after 60 days, then any points related to that purchase will be deducted from your account.
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Can points be retrospectively claimed from online retailers?
No, all purchases must be made via the Virgin Australia Business Flyer Rewards Portal to earn points. Purchases made directly with the retailer are not eligible to earn points.
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Does the Virgin Australia Business Flyer program negotiate offers directly with retail merchants for their members?
No. Virgin Australia Business Flyer works with their partner Collinson who source and manage all retail offers on behalf of the program.
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How do online retail merchants know Virgin Australia Business Flyer member and will be earning points for my transactions?
Our partner Collinson uses cookies during your session to track your purchase. To earn points, check that your cookies are turned on before you shop. If you decide to stop shopping and come back later, make sure you access the merchant’s store through the Virgin Australia Business Flyer Rewards Portal to start the session again.
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Why are purchases tracked during each shopping session with online retail merchants?
Shopping sessions are tracked to ensure that points are earned for each transaction. You can update your preferences at any time by going to your browser settings and selecting the option to review privacy and security.