If you’re a nervous flyer we are here to tell you, you are not alone! While our crew do all they can to make your flight as comfortable as possible, it’s no surprise your palms may get a little bit sweaty when you experience some bumpiness mid-flight. As humans we generally fear the unknown – it’s natural! That is why we’ve developed an informative video around turbulence, explained by various experts within Virgin Australia.
Hear from Captain Geoff, our Structures Fleet Engineer, Tony, and Meteorologist, Greg, who give comforting insight into what turbulence is and why it occurs. If you listen carefully Tony might spill some insider secrets, including the best seat to be in during turbulence.
The second highest cause of nervousness amongst our guests relates to connecting flights. We know rushing from one flight to another can be stressful, and that’s why you can rest assured we’ve carefully calculated the time it takes to make a connection (plus some extra for good measure) – we call this ‘minimum connection time’.
All connecting flights booked with Virgin Australia adhere to a minimum connection time, and we only offer connecting flights with a connection time that is equal to or longer than this. Depending on the size of the airport and whether you’re connecting between domestic or international flights, the minimum connection time will vary.
We have a full-time team of staff monitoring connecting journeys. If your flights are booked on a single reservation, we’ll be able to see that you’re connecting, and in the event of a delay we’ll be working behind the scenes to get you on your way as quickly as possible. Sometimes we’re able to hold a flight so connecting guests can make a tight connection, while other times we’ll try and park aircraft next to each other to allow for a quick transfer.
Despite our best efforts, in some circumstances guests won’t make their connection—and in these situations, when booked in a single reservation, you can rest assured that we’re taking care of things for you.
The inside scoop
At Virgin Australia, the safety of our guests and staff is our number one priority. As aviation experts, there are all kinds of things that we know about flying that you might not. We’re regularly blogging about what goes on behind-the-scenes, so below you’ll find our most recent articles that talk about some of the technical aspects of what we do.