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Guest Services agent jobs

Work within the airport as part of our guest services team

Our Guest Services agents are customer service and problem-solving experts who get their joy from helping people. Bright, brilliant faces who show the best of who we are to the world. The first face our guests see. Naturally caring and empathetic. Ambassadors for everything that makes Virgin Australia great.

In our Guest Services team, you’ll be helping our guests when they arrive at the airport, checking people in and making sure all their documentation is correct, rebooking flights and supporting them through flight disruptions and cancellations. You’ll also ensure unaccompanied kids and guests with disabilities have an easy, enjoyable experience. At the gate, you’ll help board flights and complete other arrival and departure tasks – including some time in the spotlight doing service announcements for our guests. And loads more…

Virgin Australia Guest Services benefits

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

You’ll also benefit from free parking near the airport, full uniform, career progression opportunities and of course, extensive training with the industry’s best.


What you'll need to be eligible

To be considered for our Guest Services team, you’ll need:

  • To be at least 18 years of age
  • To be legally able to live and work in Australia
  • To have good English speaking and writing skills
  • To be happy working in a high-pressure environment
  • To be eligible for an Aviation Security Identification Card (ASIC)
  • To be a confident and helpful communicator in a face-to-face environment
  • To be able to get to and from the airport, even at hours when public transport is not operating
  • To be able to work a 24/7 rotating roster (including early starts, late finishes, weekends, public holidays and peak periods)
  • Basic computer skills

Apply now

Click your preferred port to start your application now. The application takes around 15 minutes to complete on desktop or mobile. You can even save your progress and come back to it later.


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