Our Guest Services agents are customer service and problem-solving experts who get their joy from helping people. Bright, brilliant faces who show the best of who we are to the world. The first face our guests see. Naturally caring and empathetic. Ambassadors for everything that makes Virgin Australia great.
In our Guest Services team, you’ll be helping our guests when they arrive at the airport, checking people in and making sure all their documentation is correct, rebooking flights and supporting them through flight disruptions and cancellations. You’ll also ensure unaccompanied kids and guests with disabilities have an easy, enjoyable experience. At the gate, you’ll help board flights and complete other arrival and departure tasks – including some time in the spotlight doing service announcements for our guests. And loads more…
Virgin Australia Guest Services benefits
We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
You’ll also benefit from free parking near the airport, full uniform, career progression opportunities and of course, extensive training with the industry’s best.
What you'll need to be eligible
To be considered for our Guest Services team, you’ll need:
To be at least 18 years of age
To be legally able to live and work in Australia
To have good English speaking and writing skills
To be happy working in a high-pressure environment
To be eligible for an Aviation Security Identification Card (ASIC)
To be a confident and helpful communicator in a face-to-face environment
To be able to get to and from the airport, even at hours when public transport is not operating
To be able to work a 24/7 rotating roster (including early starts, late finishes, weekends, public holidays and peak periods)
Basic computer skills
Apply now
Click your preferred port to start your application now. The application takes around 15 minutes to complete on desktop or mobile. You can even save your progress and come back to it later.
To be eligible to apply, you’ll need to be an Australian or New Zealand citizen or hold Australian permanent residency at the time of submitting your application. For further details regarding working rights in Australia we recommend you see the Australian Government’s Department of Immigration and Citizenship website.
You can apply for a guest services agent position online at our Virgin Australia Careers website. You will need to create a user profile and complete an application form, as well as upload your resume for the Recruitment Team to review.
Guest services agents operate from a number of different bases around Australia (i.e. Adelaide, Brisbane, Melbourne, Sydney). While you might be willing to relocate in order to join our team, you should only apply for one base. Applications for multiple bases are not accepted and can mean that each application is withdrawn due to being ineligible.
If we are not currently recruiting for your preferred base, then hold off applying until you see that we are hiring again for that port. You can be one of the first to know about opportunities to join the team by subscribing to our Job Mail service or regularly visiting the Virgin Australia careers website. As applications cannot be transferred to between bases, we encourage you to apply only for your preferred location.
You must be at least 18 years of age at the time of application to apply for a guest services role.
We recommend wearing appropriate business attire to the Recruitment Day.
You must attend a Recruitment Day in the port in which you have applied. The information given throughout the recruitment process will be specific to each port.
Once Recruitment Days are scheduled at the base you have applied for and your application has been short-listed will receive an invitation via email. This email will contain all the information you need to know about the Recruitment Day, including the location, date, time and what to bring. Please note that Recruitment Days are organised around the operational requirements of the business and can be scheduled several weeks or months apart.
The recruitment process length can vary depending on the business’s operational requirements. We do not recruit to specific numbers and hold Recruitment Days throughout the year. Therefore, if you are successful throughout the recruitment process and no training schools are available you will be placed in a talent pool for future training schools and will be invited to attend when one is available.
If your application is not shortlisted to attend a Recruitment Day, we ask that you wait 12 months before reapplying, so that there’s time for you to develop your skills and experience before being reconsidered.
If your application is not progressed after attending the Recruitment Day, we ask that you wait 12 months before reapplying, so that there’s time for you to develop your skills and experience before being reconsidered.
Due to the high volume of applications received online and the large number of candidates seen at the Recruitment Days we are unable to give individual feedback on your application. Candidates are encouraged to reflect on the minimum requirements and qualities that Virgin Australia look for in all our Cabin Crew that is outlined at the Recruitment Day.
You will be required to reapply for an ASIC with Virgin Australia during your training. This cost is covered by Virgin Australia.
All Virgin Australia guest services agents are employed on a permanent part-time basis. We offer full time opportunities to existing members of our part-time team, and these opportunities are based on performance and merit.
Guest services training is full time and runs for approximately two weeks. You will receive more information prior to joining about specific start and end times and the dates you will be required to attend training, which could include weekends and public holidays, along with early starts and late finishes.
Yes. Your paid employment starts on the first day of training. Further information will be provided during the recruitment process on remuneration.
Virgin Australia guest services agents are employed under an Enterprise Bargaining Agreement (EBA). Further information on remuneration will be provided during the recruitment process.
