Virgin Australia Cabin Crew are responsible for providing a highly polished and professional service to ensure the highest levels of onboard safety and care for our guests. The role of Cabin Crew is diverse and includes duties such as conducting safety briefings onboard, assisting our special needs guests, administering first aid, preparing and delivering food and beverage services and providing exceptional customer service to ensure we exceed our guests' expectations onboard our aircraft.
The nature of the aviation industry means that Cabin Crew can be affected by factors outside of their control. To enjoy this job and be successful, you’ll need to be adaptable, resilient and able to work under pressure – with the ability to deliver Virgin Australia's award-winning service.
Why join
We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
Six weeks annual leave
Plenty of opportunities for career progression
Extensive training (No experience? No dramas!)
Free onsite physio
Full uniform and staff parking
Recognition program Virgin Flair program with ability to earn Velocity Points
Family friendly policies
And a lot more…
Eligibility requirements
To be successful in your application, you must be able to demonstrate a genuine passion and enthusiasm for creating memorable, quality experiences and meet the minimum requirements, listed below.
To be eligible to apply to join our Cabin Crew, you should:
Be a minimum of 18 years of age
Be an Australian or New Zealand citizen or permanent resident
Have extensive customer service experience in a premium environment and recent experience in a face-to-face role
Have a valid passport with at least 18 months validity
Be able to demonstrate a competent level of written and spoken English
Have an Australian Apply/Provide First Aid Certificate
Be able to commit to a full-time role working a varying 24x7 roster
Be able to get from home to the airport and sign on for duty within two hours when on call
Be able to reach 180cm on flat feet
Have demonstrated computer skills
Be prepared to adhere to strict grooming standards.
Apply Now
Click your preferred port below to start your application.
Our Virgin Australia Domestic Cabin Crew operate the Boeing 737 aircraft on our domestic and short-haul international network. Virgin Australia Domestic Cabin Crew bases are Adelaide, Brisbane, Melbourne, Perth and Sydney.
Virgin Australia Regional Airlines (VARA)
Our Virgin Australia Regional Cabin Crew operate the Fokker 100 and Airbus 320 aircraft and travel on our regional routes. The main Virgin Australia Regional Cabin Crew base is in Perth.
The recruitment process begins with your application, which must be submitted online through the Virgin Australia Careers website. In the online application, you’ll be asked to provide information about your professional and educational background to demonstrate that you meet the requirements of the role. It is also important that you take the time to read the position information carefully to make sure that your experience and skills match the role requirements.
If your application meets the minimum requirements and is short-listed, you will be invited to attend a Recruitment Day at the base you have applied. Further information about the recruitment process will be provided at the Recruitment Day.
Please refer to our Frequently Asked Questions (FAQs) for further information about the recruitment process.
To be eligible to apply, you’ll need to be an Australian or New Zealand citizen or hold Australian permanent residency at the time of submitting your application. For further details regarding working rights in Australia we recommend you see the Australian Government’s Department of Immigration and Citizenship website.
You can apply for a Cabin Crew position online at our Virgin Australia Careers website. You will need to create a user profile and complete an application form, as well as upload your resume for the Recruitment Team to review.
Cabin Crew operate from a number of different bases around Australia (i.e.. Adelaide, Brisbane, Melbourne, Perth). While you might be willing to relocate in order to join our team, you should only apply for one base. Applications for multiple bases are not accepted and can mean that each application is withdrawn due to being ineligible.
While you might be enthusiastic to join Virgin Australia as either Cabin Crew or Guest Services, you should only apply for one of these roles, not both. Unfortunately, we cannot accept your applications if you apply for both – in this case, your applications will be withdrawn. As part of our selection process, we consider level of motivation for the role you’re applying for, so make sure you think carefully about which role you think you’re most excited by and allow us to see your enthusiasm for that role through the application process.
If we are not currently recruiting for your preferred base, then hold off applying until you see that we are hiring again for that port. You can be one of the first to know about opportunities to join the team by subscribing to our Job Mail service or regularly visiting the Virgin Australia careers website. As applications cannot be transferred to between bases, we encourage you to apply only for your preferred location.
You must be at least 18 years of age at the time of application to apply for a Cabin Crew role.
Safety regulations require that you must be able to reach a height of 180cm while standing on flat feet. This will be assessed at the Medical Assessment. If you cannot meet this requirement you will not be eligible for the role.
We recommend wearing appropriate business attire to the Recruitment Day.
You must attend a Recruitment Day in the port in which you have applied. The information given throughout the recruitment process will be specific to each port.
Once Recruitment Days are scheduled at the base you have applied for and your application has been short-listed will receive an invitation via email. This email will contain all the information you need to know about the Recruitment Day, including the location, date, time and what to bring. Please note that Recruitment Days are organised around the operational requirements of the business and can be scheduled several weeks or months apart.
If successful throughout the recruitment process, you will require the following certificates prior to commencing your training:
Apply/Provide First Aid certificate from an Australian Registered Training Organisation with a minimum of 12 months' validity
CPR certificate from an Australian Registered Training Organisation with a minimum of 6 months validity
Responsible Service of Alcohol certificate from any Australian state with a minimum of 6 months validity
Passport with a minimum of 18 months validity
You will not be required to bring these certificates to a Recruitment Day, however, before commencing your training you must ensure that you have obtained all certificates and a passport with the required validity. These will be checked on your first day of training. Failure to obtain these certificates and a passport may mean your position is withdrawn.
The recruitment process length can vary depending on the business’s operational requirements. We do not recruit to specific numbers and hold Recruitment Days throughout the year. Therefore, if you are successful throughout the recruitment process and no training schools are available you will be placed in a talent pool for future training schools and will be invited to attend when one is available.
If your application is not shortlisted to attend a Recruitment Day, we ask that you wait 12 months before reapplying, so that there’s time for you to develop your skills and experience before being reconsidered.
If your application is not progressed after attending the Recruitment Day, we ask that you wait 12 months before reapplying, so that there’s time for you to develop your skills and experience before being reconsidered.
Due to the high volume of applications received online and the large number of candidates seen at the Recruitment Days we are unable to give individual feedback on your application. Candidates are encouraged to reflect on the minimum requirements and qualities that Virgin Australia look for in all our Cabin Crew that is outlined at the Recruitment Day.
You will be required to reapply for an ASIC with Virgin Australia during your training. This cost is covered by Virgin Australia.
All Virgin Australia Cabin Crew are employed initially on a full-time contract.
You will be endorsed on the aircraft that operate from your chosen port. This can range from one to three different aircraft.
All Virgin Australia Cabin Crew are provided with full-time training. Cabin Crew training can run for between five and nine weeks depending on the aircraft endorsement that will be required for your role. You will receive more information prior to joining regarding the specific start times and days that you will be required to attend training. Training may run on weekends and public holidays. You will be required to make yourself available for early starts and late finishes.
The training is an intensive course and includes a combination of both theoretical and practical components. The course will cover the following:
Practical safety and emergency procedures
Dangerous goods
Aviation first aid
Fire safety
Virgin Australia Style
Grooming standards
Please note as part of the Cabin Crew training course, you will be required to swim approximately 20-50 metres unaided. You will also need to put on a life jacket while treading water. To successfully complete the training it is mandatory that you can safely complete these assessments in water.
Every six months you will be required to sit a theoretical exam and annually you will go through a refresher course. Other courses may be required from time to time to further enhance your skills onboard.
Yes. Your paid employment starts on the first day of training. Further information on remuneration will be provided during the recruitment process.
Virgin Australia Cabin Crew are employed under an Enterprise Bargaining Agreement (EBA). Further information on remuneration will be provided during the recruitment process.
