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No change or cancellation fees

Change or cancel to travel credit and we’ll waive the fees for travel up to 28 February 2022. Changes must be made prior to travel date. Fare differences may apply. Cancellations with refund to other forms of payment as per fare rules.

The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.

Your Economy fare options

Getaway

 

You may change your flight at an extra cost, however, no cancellations are permitted for this fare.

Best for: Booking a trip at the lowest fare.

Elevate

 

You may change or cancel your flight. Fees may apply.
 

Best for: 
Flexibility with options to choose from if your plans change.

Freedom

 

You may change or cancel to credit at any time with no extra fees.


Best for: 
Last-minute change of plans.

What's included in your fare?

Food and drink

We’re pleased to offer complimentary water, tea and coffee^. A variety of our customer favourite food and drinks will be available for purchase from our onboard menu.

In-flight entertainment

BYO phone, tablet or laptop and enjoy access to hundreds of hours of great movies, TV shows and music on the Virgin Australia Entertainment app.

Carry-on and checked baggage

All our fares include carry-on baggage at 7kg total (2 pieces maximum) and one checked baggage at 23kg.

Advanced Standard Seat selection

Select your seat at the time of booking or at check in.

Extras for Velocity members

Your flight upgrade options

  • Economy X - Enjoy up to 40% more legroom in Economy.
  • UpgradeMe - Bid for an upgrade to Business Class on eligible Domestic flights.
  • Velocity UpgradeMe Points - Use Velocity Points to upgrade to Business Class on Virgin Australia flights.

 

Flight extras and upgrade options are subject to the terms and conditions relevant to that product. Visit the links above for more information.

* Lounge access is subject to the Virgin Australia Lounge terms and conditions and lounge rules.

^ Hot drinks may not be served in the event of turbulence.

Fare flexibility

The information below sets out change and cancellation rules that are applicable for all bookings including those made using Future Flight credits and Velocity Points + Pay.

When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking.

Some fare rules are different for bookings made using Future Flight credits or Velocity Points + Pay and these are indicated below.

  •  If payment made with Future Flight credits
  •  If payment made with Velocity Points

 

Bookings made using Future Flight credits are also subject to the Future Flight Credits Terms of Use.

If you booked through a travel agent, you’ll need to contact them directly to cancel or make any changes.

Flight changes

The below change fees apply if changes to your upcoming flight date or time are made by you. 

What happens if changes to your flight are made by Virgin Australia?

Change fees apply per person, per booking. The same change fees apply to Future Credit fares and bookings made with Velocity Points + Pay. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.

All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.

 
Getaway
or
Getaway Future Credit fare

Fare class: U, M, S, T
Elevate
or
Elevate Future Credit fare

Fare class: U, Q, V, N, E, L
Freedom
or
Freedom Future Credit fare

Fare class: U, K, H, B, Y
Up to 30 days
prior to scheduled departure
AUD 150 fee
plus fare difference
 
View fee in other currencies
No fee
plus fare difference
No fee
plus fare difference
Within 30 days
prior to scheduled departure
AUD 150 fee
plus fare difference
 
View fee in other currencies
AUD 100 fee
plus fare difference
 
View fee in other currencies
No fee
plus fare difference
Up to midnight
prior to scheduled departure
AUD 150 fee
plus fare difference
 
View fee in other currencies
AUD 100 fee
plus fare difference
 
View fee in other currencies
No fee
plus fare difference
Prior to scheduled departure
No fee
plus fare difference
for same flight/same day upgrade
No fee
plus fare difference
for same flight/same day upgrade
No fee
plus fare difference
After flight departure
Not permitted

Name changes 

Name changes are not permitted.

Flight cancellations

The below cancellation fees apply if your upcoming flight is cancelled by you.

What happens if your flight is cancelled by Virgin Australia?

Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.

 
Getaway
or
Getaway Future Credit fare

Fare class: U, M, S, T
Elevate
or
Elevate Future Credit fare

Fare class: U, Q, V, N, E, L
Freedom
or
Freedom Future Credit fare

Fare class: U, K, H, B, Y
Prior to scheduled departure
Loss of fare

AUD 100 fee

For cancellation credit to Travel Bank

View fee in other currencies

or

AUD 200 fee
For refund to original form of payment

View fee in other currencies

 

View conditions if payment made with Future Flight credits

 

View conditions if payment made with Velocity Points

No fee
For cancellation credit to Travel Bank or refund to original form of payment

 

View conditions if payment made with Future Flight credits

 

View conditions if payment made with Velocity Points

After flight departure

Not permitted

No shows

All our fares are 100% non-refundable in the case of a no show. 

Your ticket will be forfeited and classified as a no show if:

  • You fail to board a flight regardless of whether or not you have checked in.
  • You have checked in but failed to contact Virgin Australia for assistance in cancelling your flight.

Additional fees and surcharges

The below fees and surcharges may apply to bookings, changes or cancellations made by you.

Guest Contact Centre fee - $40 (Conversion to local currency as per daily exchange)

Airport Service fee - $40 (Conversion to local currency as per daily exchange)

Veolcity Contact Centre fee - $40 or 5,200 Points (Points + Pay or Any Seat)

Card payment fee (payment surcharge)

  • For bookings made by credit card: 1.024% per booking
  • For bookings made by debit card: 0.410% per booking
  • Card payment fees are capped at $11 for Domestic flights per person and $70 for International flight per person.

For card payments made outside Australia, the following fee applies per person.

  • New Zealand/Cook Islands - NZD 10
  • Fiji - FJD 10
  • Papua New Guinea - PGK 22
  • Solomon Islands - SBD 73
  • Indonesia - IDR 110,000
  • Samoa - WST 25
  • Tonga - TOP 18
  • Vanuatu - VUV 950 

To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

For more information on Virgin Australia’s voluntary administration proceedings, please visit the Deloitte website.