Virgin Australia Airlines Pty Ltd (ABN 36 090 670 965) (Virgin Australia) operates the Virgin Australia Business Flyer program for small and medium businesses and participates in the Velocity Business Program operated by Velocity Frequent Flyer Pty Ltd (ABN 60 601 408 824) (Velocity).
This Privacy Statement is intended to provide an overview of the personal information Virgin Australia and Velocity (“we”/ “our”/ “us”) may collect in relation to Virgin Australia Business Flyer and the Velocity Business Program, why we are collecting it and how we may handle this information.
Other than as set out in this Privacy Statement, bookings made with Virgin Australia are treated in accordance with Virgin Australia’s usual processes and procedures. Accordingly, for bookings, Virgin Australia collects and handles personal information as set out in the Privacy Statement for Virgin Australia Bookings.
For an explanation of how we handle personal information more broadly, please read the privacy policies available on the Virgin Australia and Velocity websites.
We may collect personal information prior to application completion from partners, publicly available sources and third-party providers. Depending on how the information was collected, it may be used for general business development, sales outreach, and related B2B marketing and partnership activities.
When a business applies to join Virgin Australia Business Flyer, Virgin Australia and Velocity will collect some personal information about individuals associated with the business. This information will include:
Key Contact: details of an individual with authority to act on behalf of the business, including to activate and manage the business’ Virgin Australia Business Flyer and Velocity Business Program memberships and receive communications about the programs on behalf of the business;
Account Administrator: details of an individual who has authority to administer the business’ Virgin Australia Business Flyer and Velocity Business Program membership and receive some communications about the programs on behalf of the business; and
Travel Management Company (TMC): details of the business’ TMC, if the business uses a TMC to manage their travel bookings and loyalty point claims.
Once the application is approved, the business will become a Member, and the Member will be automatically enrolled in the Velocity Business Program.
Virgin Australia will collect personal information about other individuals associated with the Member, when:
When creating login credentials for the Virgin Australia Business Flyer portal for their team members, the Member should only use business contact details.
Linked Bookings will be visible to the Member in the Virgin Australia Business Flyer and Velocity Business Program portals.
Velocity will collect information about Linked Bookings to award Velocity points on eligible flights to the Member and their passengers, where the passenger is a Velocity Frequent Flyer member.
Virgin Australia and Velocity will also collect personal information about individuals associated with the Member and nominated to receive or use benefits provided as part of Virgin Australia Business Flyer and the Velocity Business Program. This may include when:
See the privacy policies for the types of personal information collected.
Virgin Australia and Velocity collect personal information as part of Virgin Australia Business Flyer and the Velocity Business Program to allow us to operate and improve the programs, provide or arrange the services and products requested by the Member or individuals associated with the Member, and provide recognition and benefits under the programs. This may include to:
At other times, Virgin Australia and Velocity collect personal information to carry out our functions and activities because we have a legitimate business interest in handling the information for these functions and activities or have the consent of the person the information is about. For example, Virgin Australia and Velocity, our related bodies corporate or third parties associated with the programs, may use personal information to contact the Member and individuals associated with the Member, with direct marketing promoting brands, products and services (including third party offers) and surveys in relation to or in connection with the programs by email, SMS text message, mail, phone call, push notifications on a mobile device (if these are enabled on the device), targeted online advertising on other websites, including through digital platforms (such as Google and Facebook) and personalised advertising on our websites and mobile apps.
See the privacy policies for details of how to opt-out of receiving direct marketing and for further information about other purposes we may collect personal information for.
If Virgin Australia and Velocity cannot collect personal information as described above, we will not be able to provide login credentials for our portals, link bookings with a Member’s Virgin Australia Business Flyer and Velocity Business Program accounts or provide benefits under the programs. In addition, we may not be able to fully investigate an incident, complaint or claim, or provide all or some of our other products and services.
To facilitate the link between Virgin Australia Business Flyer and the Velocity Business Program, Virgin Australia and Velocity share personal information collected or generated in operating the programs with each other.
Virgin Australia and Velocity may also disclose personal information to:
There may be other circumstances in which we need to disclose personal information, as described in the privacy policies.
Virgin Australia and Velocity are based in Australia, so personal information is processed in Australia. However, we are likely to disclose personal information to countries located outside of Australia where:
See the privacy policies for a list of the countries to which we may disclose personal information.
The Privacy Policies contain information about how long we will keep personal information.
The Privacy Policies contain information about how personal information can be accessed or corrected (as well as additional rights which might apply depending on where the individual is located).
The privacy policies contain information about how to make a privacy complaint or ask us a question about our privacy practices, and how we will deal with a privacy complaint or respond to a privacy query.
For any queries or complaints, the Virgin Australia and Velocity Privacy Officer can be contacted at privacy@virginaustralia.com.
Last updated November 2025