Our ambition is clear: to be Australia's most loved airline. To achieve this, it's critical that everything we do is done with absolute integrity and uncompromised ethics.
At Virgin Australia we don't just talk about a culture of ethical behaviour and compliance with the law – we live it. One of our core values is doing the right thing. It's how we work. It's how we play. It's how we behave. It's how we decide. It's who we are.
Our values reflect who we are, what we stand for and how we make decisions every day.
Approach
Our Ethics and Compliance program encompasses risk assessments, policies, procedures, training and awareness, advice, monitoring, speaking up and investigations. We work with experts to develop our program, taking account of international best practice and guidance from relevant authorities. The program ensures that how we do business is fully aligned with our values and with applicable laws and regulations in countries where we operate.
Our compliance response programs are designed with specific risk areas in mind, reflecting the complexity of our operations and dedication to doing business the right way.
The Ethics and Compliance team is responsible for designing, monitoring and continuously improving our program.
Our Code of Conduct
When we do business the right way, everybody wins — our customers, shareholders, communities, and team. Virgin Australia's Code of Conduct (Code) establishes clear standards for what it means to act with integrity. The Code reflects who we are as a company and how we bring our values to life in our work every day.
The Code sets clear expectations for ethical behaviour, ensuring that all team members act responsibly, comply with applicable laws and make decisions that align with our values.
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Speak Up: Reporting Concerns
We value transparency and open communication at Virgin Australia. Every voice matters here, which is why we have our Speak Up program. This makes us stronger and creates an environment in which we can all thrive. Everyone who works for Virgin Australia has a responsibility to speak up and leaders have a responsibility to act when concerns are raised. We don't tolerate retaliation – ever.
Questions and concerns can be raised in multiple ways, including via line managers, the People team, the Ethics and Compliance or Legal teams, or via our Ethics Hotline, which is an independently managed, confidential online and telephone service, available 24/7.
This service is also available for use by third parties, such as our customers, suppliers and members of the community. All questions and concerns are registered by the independent organisation, then passed to the Virgin Australia Ethics and Compliance team for a response and, if appropriate, an investigation.
Our Ethics Hotline:
Australia: 1800 829 466 (free call)
New Zealand: 0800 934 742 (free call)
International: +61 3 9278 1017
Text: +61 499 221 005
Web: www.rightcall.com.au/ethicsline
Our Whistleblower Policy sets out Virgin Australia's approach to reporting, escalating, handling and/or investigating concerns related to our business and the protections available to our people. It encourages and supports our people to report concerns knowing we take them seriously, handle and/or investigate them appropriately and respect confidentiality.
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Anti-Bribery and Corruption
Virgin Australia maintains a zero-tolerance approach to bribery and corruption. Our Anti-Bribery and Corruption Policy prohibits offering, giving, or receiving anything of value to influence business decisions.
Our Anti-Corruption compliance response program is designed to prevent, detect, and fix compliance issues. We approach compliance with a growth mindset and a process of continuous improvement.
We are committed to ensuring our people understand what is expected of them and grow their skills around ethical decision-making. Our training program focuses on policy requirements, values, and culture-based learning through in-person and online courses, such as our award-winning Code of Conduct course, and anti-corruption role-targeted training.
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