Explore international fares with our partner airlines
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We are lucky enough to codeshare with some of the best international airlines, bringing you closer to many destinations around the world.
Are you a Velocity Frequent Flyer member with status? See your extra fare inclusions.
The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.
Changing your flight
The information below sets out change rules that are applicable for all bookings including those made using Velocity Points + Pay.
When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking. Some fare rules are different for bookings made using Velocity Points + Pay. These conditions are listed below.
If you make changes to your upcoming flight, the below change fees may apply.
Change fees apply per person, per booking. The same change fees apply to Future Credit fares and bookings made with Velocity Points + Pay. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.
All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.
My flight was changed by Virgin Australia
| Choice |
Flex |
Business |
|
|---|---|---|---|
| Fare class | R, E, O, N, V, P, Q, T, I, S | Y, B, W, H, K, L | D, C, J |
| Flexibility with changing your flight | |||
| Prior to scheduled departure | $200 AUD fee plus fare difference |
$125 AUD fee plus fare difference |
$400 AUD fee plus fare difference |
| After scheduled flight departure | $200 AUD fee plus fare difference |
$125 AUD fee plus fare difference |
$400 AUD fee plus fare difference |
| No show | $500 AUD fee plus fare difference |
$500 AUD fee plus fare difference |
$800 AUD fee plus fare difference |
Name changes are not permitted
Once a booking has been made, you will not be permitted to change the name on your ticket.
Cancelling your flight
If you cancel your upcoming flight, the below cancellation fees may apply.
Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.
My flight was cancelled by Virgin Australia
I booked with Velocity Points
When you make a booking, change or cancel your flight, the below fees and surcharges may apply.
Guest Contact Centre fee - $40
Airport Service fee - $40
Velocity Membership Contact Centre fee - $40 or 5,200 Points (Points + Pay or Any Seat)
Card payment fee (payment surcharge)
Payment fees apply when paying for your flight via credit or debit card. View our payment fees breakdown here.
To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.