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Help centre

Reservation/General enquiries

To ensure we can best assist you in a timely manner, please take some time to review the following options.

For Virgin Australia reservation or general enquiries, please use the form below.

Make a new booking To make a new booking, please search for flights or call our Guest Contact Centre on 13 67 89.
Change an existing booking To make changes to an existing booking, add baggage, select a seat or order a special meal, please go to Manage My Booking or call our Guest Contact Centre on 13 67 89.
Itinerary/Tax invoice To have your itinerary or tax invoice re-sent, visit the re-send Itinerary page.
Baggage allowance For information on baggage allowance, excess baggage fees or our airline partners baggage rules, please see checked baggage information.
Baggage claims To submit a baggage claim, please download, print and complete the mishandled and/or damaged baggage claim form and send to once complete.
Lost property For items left on board the aircraft or at the boarding gate, please contact your nearest Virgin Australia Baggage Services office.
Travel insurance letter To request a travel insurance letter, please complete the travel insurance request form.
Virgin Australia Holidays If your enquiry is related to a Virgin Australia Holidays package, please call 13 15 16 (Monday to Friday, 8am to 6pm AEST, and Saturday 9am to 5pm AEST) or email
Velocity Frequent Flyer To submit an enquiry, give feedback about your Velocity membership (missing points/status credit) or existing redemption booking, please visit the Velocity Frequent Flyer contact form or call our membership Contact Centre on 13 18 75.
Feedback To provide compliments or complaints about your Virgin Australia experience, please use our feedback form.
Frequently asked questions See our comprehensive list of frequently asked questions.


Submit a general enquiry

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