Our fares

The following fares are applicable to bookings made on or after 19 August 2021. For bookings made on or before 18 August 2021, see our previous fares.

The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.

Lite

Just bring your carry on, we'll save you a seat.

Choice

Pick your seat and bring a checked bag for the ride.

Flex

Flexibility if plans change. Pick a seat and check your bag.

Business

Enjoy extra space, premium comforts and priority perks.

How do you want to fly today?

Because no two trips are the same, we’re giving you options based on what you need. It's your flight, your way.

Are you a Velocity Frequent Flyer member with status? See your extra fare inclusions.

  Lite Choice Flex Business
In-flight entertainment Included Included Included Included
Food onboard Complimentary water, tea and coffee1. Food and drinks will be available for purchase from our onboard menu. Included
Carry-on baggage 7kg total
(2 pieces max.)
7kg total
(2 pieces max.)
7kg total
(2 pieces max.)
7kg total
(2 pieces max.)
Checked baggage Available for purchase 1 x 23kg 1 x 23kg 2 x 32kg
Choose your Standard seat Available for purchase Included Included Included
Access to the Virgin Australia Lounge Not included
Priority check-in, boarding and baggage2 Not included Not included Not included Included where available
Economy X Available for purchase Available for purchase Available for purchase  
Preferred Seat Available for purchase Available for purchase Available for purchase  
UpgradeMe Eligible Eligible Eligible  

1Hot drinks may not be served in the event of turbulence.

2Priority boarding available at selected airports.

Priority boarding is available at the following domestic ports:

Brisbane, Sydney, Melbourne, Perth, Canberra, Adelaide, Hobart, Darwin, Gold Coast, Cairns, Alice Springs, Mackay, Bundaberg, Hamilton Island, Maroochydore, Ballina.

Priority boarding is available at the following international ports:

Brisbane, Sydney, Melbourne, Gold Coast, Tokyo (Haneda).

  Lite Choice Flex Business
Cabin class Economy Economy Economy Business
Food onboard Complimentary water, tea and coffee1. Food and drinks will be available for purchase from our onboard menu. Included
In-flight entertainment Included Included Included Included
Carry-on baggage 7kg total (2 pieces max.) 7kg total (2 pieces max.) 7kg total (2 pieces max.) 7kg total (2 pieces max.)
Checked baggage Available for purchase 1 x 23kg 1 x 23kg 2 x 32kg
Choose your Standard seat Available for purchase Included Included Included
Access to the Virgin Australia Lounge Not included Included
Priority check-in, boarding and baggage2 Not included Not included Not included Included where available
Economy X Available for purchase Available for purchase Available for purchase  
Preferred Seat Available for purchase Available for purchase Available for purchase  
UpgradeMe Eligible Eligible Eligible  

1Hot drinks may not be served in the event of turbulence.

2Priority boarding available at selected airports.

Priority boarding is available at the following domestic ports:

Brisbane, Sydney, Melbourne, Perth, Canberra, Adelaide, Hobart, Darwin, Gold Coast, Cairns, Alice Springs, Mackay, Bundaberg, Hamilton Island, Maroochydore, Ballina.

Priority boarding is available at the following international ports:

Brisbane, Sydney, Melbourne, Gold Coast, Tokyo (Haneda).

Extras for Velocity members

Fare flexibility

The information below sets out change and cancellation rules that are applicable for all bookings including those made using Velocity Points + Pay.

Some fare rules are different for bookings made using Velocity Points + Pay. These conditions are listed below.

Changing your flight

What if Virgin Australia changes your flight?

If we need to change your flight before or on the day of travel, we will either contact you or your travel agent will contact you to advise you of the change to your flight details.

If the new flight time is not suitable to you, you can contact our Guest Contact Centre or your nominated travel agent to request a different flight time.

If we cannot make suitable alternative arrangements, you may request a Travel Bank credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.

Name changes are not permitted

 

Cancelling your flight

If you cancel your upcoming flight, the below cancellation fees may apply.

Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.

Cancellation for regular bookings

Cancellation for bookings made using Velocity Points

What if Virgin Australia cancels your flight?

If we cancel your flight, we will move you to the next available Virgin Australia flight to the same destination without charge.

If the new flight time is not suitable to you, there may be some circumstances where we will seek to transfer you to a service to the same destination operated by another carrier, if this is suitable to you.

If we cannot make suitable alternative arrangements, you may request a Travel Bank credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.

No Show Policy

Additional fees & surcharges

When you make a booking, change or cancel your flight, the below fees and surcharges may apply.

Guest Contact Centre fee - $40

Airport Service fee - $40

Velocity Membership Contact Centre fee - $40 or 5,200 Points (Points + Pay or Any Seat)

Card payment fee (payment surcharge)

Payment fees apply when paying for your flight via credit or debit card. View our payment fees breakdown here.

To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.