Future Airport Experience

We are creating a digital-first experience that reduces check-in times, gives guests more control over their trip, and enables Guest Services Agents to better assist those who need extra help at the airport. In line with other recent enhancements, including updates to our carry-on baggage allowance, these changes are designed to make your journey as smooth and stress-free as possible.

You don’t need to install the app to travel. You can still check in online via your device and access your boarding pass. Boarding passes can be added to your Apple or Google Wallet, or simply accessed via a link on your phone.

While you can still get help from our Guest Services team if you need it, using the Virgin Australia app is the quickest and easiest way to check in and manage your booking.

Digital boarding passes in the Virgin Australia app are recommended. If you need assistance, the Guest Services team can help at the airport.

Guests requiring specific services (e.g., oversized baggage, mobility assistance) will still receive personalised support from our Guest Services Agents at the airport. 

For international connections or complex itineraries, Guest Services Agents at the airport will be available to assist with checking in and dropping your bags.

Group bookings can check in via the Virgin Australia app and drop any bags using the automated bag drop (where available) or at service counters.

No. Guests requiring additional support, including mobility assistance, will continue to receive personalised help from our Guest Services Agents. The upgrades are designed to enable our airport teams to better assist those who need extra help.

Fly Ahead is available to Velocity Gold (excluding Lite and Choice fares), Platinum and Platinum Plus members (excluding Lite fares).^{^} 

Fly Later is available to Platinum Plus members (excluding Lite fares).^# 

Available flight options will be clearly displayed in the Virgin Australia app when you're eligible. Requests for Fly Ahead via the app must be made on day of travel at least 60 minutes prior to the scheduled departure of the desired earlier flight and requests for Fly Later via the app must be made on day of travel at least 60 minutes prior to the scheduled departure of your booked flight. 

For more information, check out our in-app demonstration of the Fly Ahead and Fly Later feature.

To manage operations and ease congestion we may offer you the option to switch to an earlier same day flight to your destination, subject to seat availability. Guests will receive a notification via the Virgin Australia app if they are eligible to move flights^~. 

Check out our in-app demonstration of the Fly earlier (complimentary) feature.

If an option to bid isn’t displayed, it means it isn’t available for your booking or flight at that time.

Business Class guests and Velocity Gold, Platinum and Platinum Plus members can access Priority Bag Drop at participating domestic airports³.

Priority Check-in is being replaced with Priority Bag Drop across all Australian domestic airports, as part of the app driven check-in experience upgrade. Depending on the airport, Priority Bag Drop will be offered via automated bag drop or as an assisted service by Virgin Australia Guest Services Agents.

Yes. Priority Bag Drop is designed to help eligible Status members and Business Class guests to move through the airport more efficiently.