Velocity Reward Seat

Name changes
Not permitted.

Flight Time and Date Changes
Permitted, subject to availability.
Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector.
Changes are subject to a 4,500 Points or $35 charge per guest per booking.
Fare differences may be payable and other restrictions apply, see ‘General information’ below.

Routing changes
Permitted, subject to availability
Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector
Changes are subject to a 4,500 Points or $35 charge per guest per booking.
Fare differences may be payable and other restrictions apply, see ‘General information’ below

Cancellations and refunds are permited prior to the commencement of any travel.

Cancellations must be requested at least 24 hours prior to first scheduled departure and refunds are subject to a 4,500 Points or $35 charge per guest per booking.

Refunds or re-credit are not permitted once travel has commenced.

Guests who check-in, but do not fly will not be eligible for a refund or credit.

All changes and cancellations must be made via the Membership Contact Centre and within their opening hours.

Depending upon what fares are available through our Membership Contact Centre, the fare for your new booking may be higher than the original.

You must pay any fare difference between the fare for your new booking and the original fare.

Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket was issued (the "OTD"). Any refunds must be obtained within 12 months of the OTD. 

Changes are permitted subject to Reward Seat availability.

Flight upgrades using Points or Complimentary Fare Upgrades cannot be used in conjunction with a Reward Seat.

Name changes
Not permitted.

Flight Time and Date Changes
Permitted, subject to availability
Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector
Changes are subject to a 7,500 Points or $60 charge per guest per booking.
Fare differences may be payable and other restrictions apply, see ‘General information’ below.

Routing changes
Permitted, subject to availability
Changes to each flight sector must be requested at least 24 hours prior to scheduled departure of that sector
Changes are subject to a 7,500 Points or $60 charge per guest per booking.
Fare differences may be payable and other restrictions apply, see ‘General information’ below
 

Cancellations and refunds are permited prior to the commencement of any travel.

Cancellations must be requested at least 24 hours prior to first scheduled departure and refunds are subject to a 7,500 Points or $60 charge per guest per booking.

Refunds or re-credit are not permitted once travel has commenced.

Guests who check-in, but do not fly will not be eligible for a refund or credit.

All changes and cancellations must be made via the Membership Contact Centre and within their opening hours.

Depending upon what fares are available through our Membership Contact Centre, the fare for your new booking may be higher than the original.

You must pay any fare difference between the fare for your new booking and the original fare.

Your new booking must be for travel on the Virgin Australia network within 12 months of the date that the original ticket was issued (the "OTD"). Any refunds must be obtained within 12 months of the OTD. 

Changes are permitted subject to Reward Seat availability.

Flight upgrades using Points or Complimentary Fare Upgrades cannot be used in conjunction with a Reward Seat.