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Sydney Airport Guide

At a Glance


Sydney International Airport
Mascot NSW

Departure Information

Domestic: Virgin Australia counters are staffed
Mon-Fri 5:00am - 9:00pm
Sat 5:00am - 8:00pm
Sun 5:00am - 9:00pm

During these times staff are available to process bookings and changes. Note: Staff are unable to accept cash or EFTPOS payments after 8:00pm.

International: Virgin Australia International counters are staffed 3 hours prior to departure for flights to Los Angles and Abu Dhabi. Counters for all other international flights and manned 2 hours prior to departure.

Staff are available at this time to process bookings or changes.

Arrival Information

Baggage carousels are located in the Arrivals Hall. Information monitors display flight carousel numbers for baggage collection points.

Baggage Services is located in the Arrivals Hall, Ground floor.

Transfer Between Terminals Train passes are available for all connecting Virgin Australia flights and a bus service is available for all connecting Virgin Australia International flights.
The Virgin Australia lounge Virgin Australia Terminal Sydney Domestic Airport, through security, immediately to your right or via escalator from the food court on the concourse level. Select Guests can also access Sydney Lounge Premium Entry and Premium Valet, with direct kerbside lounge access at the western end of Terminal 2 on Departures Road.
Website Sydney Airport Website

Transport Information

Parking Long term parking is available from Airport Parking. Virgin Australia guests can save by booking online and save.
Taxi Sheltered and supervised taxi rank located outside the terminal
Car Rentals Car hire desks located inside the terminal. Pre-book your rental and save.
Private Chauffeur Service Enjoy chauffeur service and private sedan transfers thanks to our partner Brunel from $55*

Airport Facilities

Toilets Toilets are located throughout the airport, disabled toilet facilities are also available.
Baby Change Rooms Located throughout the airport.
ATMs Located throughout the airport.
Internet Located throughout the airport.
Currency Exchange Located throughout both terminals, or pre-order your currency before you depart.
Duty free Located in the International Terminal

Guests requiring assistance can be escorted to and from departure/arrival gates. Ask a team member for assistance.


Book your flight to Sydney or read our Sydney destination guide today.