The fares below apply to bookings made on or before 18 August 2021.
For bookings made on or after 19 August 2021, see current fares.
No change or cancellation fees
Change or cancel to travel credit and we’ll waive the fees for travel up to 30 April 2022. Changes must be made prior to travel date. Fare differences may apply. Cancellations with refund to other forms of payment as per fare rules.
The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.
Your Business fare options
What's included in your fare?
Extras for Velocity members
- Earn Velocity Points and Status Credits - Earn 5 Velocity Points per $1 you spend.
- Velocity Points Bonus - Available to Platinum, Gold and Silver members.
- Velocity Fly Ahead - Available to Platinum & Gold Velocity members.
Flight extras are subject to the terms and conditions relevant to that product. Visit the links above for more information.
* Lounge access is subject to the Virgin Australia Lounge terms and conditions and lounge rules.
^ Hot drinks may not be served in the event of turbulence.
Fare flexibility
The information below sets out change and cancellation rules that are applicable for all bookings including those made using Future Flight credits and Velocity Points + Pay.
When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking.
Some fare rules are different for bookings made using Future Flight credits or Velocity Points + Pay and these are indicated below.
- If payment made with Future Flight credits
- If payment made with Velocity Points
Bookings made using Future Flight credits are also subject to the Future Flight Credits Terms of Use.
If you booked through a travel agent, you’ll need to contact them directly to cancel or make any changes.
Flight changes
The below change fees apply if changes to your upcoming flight date or time are made by you.
What happens if changes to your flight are made by Virgin Australia?
Change fees apply per person, per booking. The same change fees apply to Future Credit fares and bookings made with Velocity Points + Pay. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.
All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.
or Business Saver Future Credit fare Fare class: I |
Fare class: D, C, J |
|
|---|---|---|
prior to scheduled departure |
plus fare difference |
plus fare difference |
prior to scheduled departure |
plus fare difference |
plus fare difference |
plus fare difference |
plus fare difference |
|
| Not permitted | ||
Name changes
The below change fees apply if you change the passenger name on an upcoming flight reservation e.g. if you are transferring your reservation to another passenger. Change fees apply per person, per booking.
or Business Saver Future Credit fare |
|
|---|---|
Name change fees are waived if you need to request a correction to the passenger name. Name corrections are permitted for:
- The correction of up to three characters in the first name and/or surname
- Title corrections
- Nicknames or shorter versions of the real name e.g. Bill / William
- Names entered in the wrong order
- Formal name corrections e.g. maiden to married surname or vice versa
- Unborn infants
Flight cancellations
The below cancellation fees apply if your upcoming flight is cancelled by you.
What happens if your flight is cancelled by Virgin Australia?
Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.
or Business Saver Future Credit fare Fare class: I |
Fare class: D, C J |
|
|---|---|---|
Cancellation credit allowed to Travel Bank only |
For cancellation credit to Travel Bank or refund to original form of payment |
|
| Not permitted | ||
No shows
Your ticket will be forfeited and classified as a no show if:
- You fail to board a flight regardless of whether or not you have checked in.
- You have checked in but failed to contact Virgin Australia for assistance in cancelling your flight.
or Business Saver Future Credit fare Fare class: I |
Fare class: D, C, J |
|---|---|
100% loss of fare |
No fee Permitted within 12 months. Credit to Travel Bank or refund to original form of payment. |
Additional fees and surcharges
The below fees and surcharges may apply to bookings, changes or cancellations made by you.
Guest Contact Centre fee - No fee
Airport Service fee - No fee
Veolcity Contact Centre fee - No fee
Card payment fee (payment surcharge)
Payment fees apply when paying for your flight via credit or debit card. View our payment fees breakdown here.
To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.