Bookings
To book a flight for an Unaccompanied Minor, please contact our Guest Contact Centre and complete the booking with their assistance.
If you have already made a booking for an Unaccompanied Minor, please complete the form below for each Unaccompanied Minor travelling. This form must be presented at the counter for Check-in.
Eligibility
We’re here to look after our young flyers, which is why we provide assistance for Unaccompanied Minors and Young Persons Travelling Alone.
Unaccompanied Minor
Age of passenger
5-11 years old: Must be booked as an Unaccompanied Minor when travelling without a parent/legal guardian aged 13 years or over, or a passenger who is 15 years of age or over.
12-15 years old: Optional to be booked as an Unaccompanied Minor or an adult
Eligibility
May be booked on Domestic or International Short Haul flights operated by Virgin Australia. Cannot be booked on connecting flights.
Your child's journey
Your child will be escorted to the aircraft by Ground Crew, supervised on board the aircraft by Cabin Crew and then released into the care of the person nominated on the Unaccompanied Minor form.
In the event of a flight disruption, our Cabin Crew and Ground Crew will know to keep an eye out and provide supervision at the diversion port.
Fees for domestic flights
Pre-booked Unaccompanied Minor fees per child, per way: 60
Airport Unaccompanied Minor fees per child, per way: 115
Fees for international flights departing AU
Pre-booked Unaccompanied Minor fees per child, per way: 100
Airport Unaccompanied Minor fees per child, per way: 185
International departing from:
- New Zealand, Cook Islands: NZD 99
- Indonesia: IDR 934,000
- Fiji: FJD 143
- Papua New Guinea: PGK225
- Samoa: WST 175
- Tonga: TOP 150
- Solomon Islands: SBD 530
- Vanuatu: VUV 7600
Young Person Travelling Alone
Age of passenger
12-17 years old: Optional to be booked as a Young Person Travelling Alone
Eligibility
May be booked on all Virgin Australia flights including connecting flights.
Your child's journey
Your child will only be supervised in the event of a flight disruption.
Fees
No additional fee.
Independent travel criteria
Children travelling alone need to satisfy our independent travel criteria or they are required to travel with a carer. They will need to be able to perform the following tasks without assistance:
- Consume food and beverages (cabin crew can assist with opening packaging)
- Attend the toilet (including getting to and from the toilet onboard)
- Administer any medication (including Epi Pens)
- Children travelling alone must be capable of self-administering their own medication. Our cabin crew are unable to administer medication. The necessary medications must be accessible in carry-on baggage.
- Children travelling alone with any medical conditions that may affect their travel, must satisfy our Medical Clearance Guidelines (PDF, 331KB).
What to expect
Your child’s journey as an Unaccompanied Minor
At the airport
Photo identification is required from the person escorting the child on departure.
Proof of age of the child must be presented at check-in. i.e.
- Birth certificate or extract
- Passport (can be current or expired less than 2 years)
- Immunisation Book.
Online check-in is not available for Unaccompanied Minor bookings, so please leave enough time to check-in, clear security and get settled at the departure gate. We recommend being at check-in at least 1 hour before departure for Domestic flights and 2 hours for International flights.
Unaccompanied Minors travelling in Business Class will be able to check-in using the Priority Check-in desks. On Domestic Business Class flights, Unaccompanied Minors will also be offered lounge access if available at the departing airport, along with one guest who must be the nominated person escorting the child on departure.
Saying goodbye
The person escorting the child on departure must remain at the airport until the flight has departed and is in the air.
For Domestic flights: The Unaccompanied Minor can be escorted to the departure gate.
For International flights: Ground crew will escort the Unaccompanied Minor through security and to the departure gate for handover to cabin crew.
In-flight
We try to seat Unaccompanied Minors together near the Cabin Crew work areas. We also aim to seat Unaccompanied Minors next to a vacant seat, however this will be determined on the day of travel.
There is a variety of in-flight entertainment options, as well as a range of food and drink choices available for purchase from the Onboard Menu. Only credit or debit cards are accepted for in-flight purchases.
Saying hello
Unaccompanied Minors will be escorted to the arrivals area by Ground Crew. For international flights, this includes assistance through Customs, Immigration and baggage collection.
Photo identification is required from the person meeting the child on arrival. This must be identical to the name on the Unaccompanied Minor form. If photo identification is not available, then three other forms of identification must be provided (e.g. Medicare Card, credit card, debit card).
If the Unaccompanied Minor is not collected, at the destination, attempts will be made to contact the person designated to meet the child at arrival, the person who escorted the child at departure or the child’s Parent/Legal Guardian. If this attempt is unsuccessful, the Police will be contacted for the safety and welfare of the child.
Your child's journey as a Young Person Travelling Alone
No additional assistance is provided, except in the event of a flight disruption. If your child’s flight is disrupted, our Cabin Crew and Ground Crew will know to keep an eye out and provide supervision at the diversion port.
We will do our best to accommodate them on another flight to their destination and if this is not possible, we will:
- Arrange overnight accommodation including transfers
- Always provide supervision, including in hotel accommodation
- Provide food and beverage
- Provide the parent/legal guardian frequent updates
To ensure your child is assisted in the event of a flight disruption, please make a booking for Specific Assistance.