International For bookings made up to 30 June 2022 for travel up to 31 December 2022 |
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| Change dates |  |
| Change destinations | |
| Number of changes without fee | Unlimited1 Changes must be made before your travel date. A change fee may apply for changes from 1 January 2023. |
| Cancellations, Credits and Refunds |
Cancellations permitted to travel credit with no fee. Cancellations with refund to other forms of payment as per fare rules. Cancellations must be made before your travel date. A cancel fee may apply for cancellations from 1 January 2023. |
| If you have already cancelled your flight or your flight has been cancelled by Virgin Australia |
Change or cancel your flight
We couldn't be happier that Australia is open for you to explore. However you still have the option to change or cancel your flight if you need to, where this is permitted by your fare rules (fees may apply).
If you booked your international flight by 30 June 2022, you can change or cancel your flight fee-free for travel up to 31 December 2022.*
The finer details
Your options for changing or cancelling will depend on when you booked and when you’re travelling. Velocity Reward and Any Seat Bookings have different flexibility and route options (head to Velocity website for more information).
We’re waiving any applicable fees if you want to change or cancel eligible international bookings, in accordance with the table below. Changes and cancellations for domestic bookings are in line with the fare rules of your booking.
Do you have credits to use?
We have extended the expiry date of Future Flight credits and standard credits due to expire before 30 January 2023. Your credits will be available to make bookings until 31 January 2023, and can be used for travel up to 27 December 2023.
How to change or cancel your international travel booking
Most importantly, make sure you cancel or change your booking before your departure date – otherwise normal fare rules will apply after that date.
If you booked through a travel agent or another website like Webjet, you’ll need to contact them directly to change or cancel your flight.
If you booked with us directly, here’s what you can do.
How to change or cancel your booking if you are required to isolate
Virgin Australia will continue to assist guests who are required to isolate because of COVID-19 by providing flexibility on their flight booking.