Managing your account

Frequently asked questions

• What user profiles are available for an account in the Business Booking Portal and what access does each role have?

  As a Virgin Australia Business Flyer member, you can add team members to the account and assign them to one of the below user profiles within the Booking Portal:

  Member: We refer to a business that has joined the Virgin Australia Business Flyer program as a member.

  Key Contact: This is the person who has authority to act on behalf of the member. The Key Contact has access to both the Booking Portal and the Business Rewards Portal and receives all service messages associated with the member’s Virgin Australia Business Flyer account. The Key Contact will also receive marketing messages if they have opted in to receive these. The Key Contact has the authority to carry out the same activities as an Account Administrator. There can only be one Key Contact for each Virgin Australia Business Flyer account.

  Account Administrator: An Account Administrator has access to both the Booking Portal and the Rewards Portal and is authorised to book flights for travellers under the member’s Virgin Australia Business Flyer account and manage any rewards the business has received. There can be more than one Account Administrator associated with one account. The Account Administrator will receive marketing messages if they have opted in to receive these.

  Booker: A Booker is a person who has access to the Booking Portal and is authorised to book flights for travellers under the member’s Virgin Australia Business Flyer account. There can be more than one Booker associated with one account. The Booker will receive marketing messages if they have opted in to receive these.

  Traveller: A Traveller is a person who is employed, contracted, or otherwise associated with the business. A Traveller has access to the Booking Portal but can only book and manage their own flights. There can be more than one Traveller associated with one account. The Traveller will receive marketing messages if they have opted in to receive these.

  Guest Traveller: A Guest Traveller is a person who does not have login credentials for the Booking Portal but is associated with the member and/or business. Bookings can be made for a Guest Traveller by other users, but they cannot make bookings for themself. There can be more than one Guest Traveller.

  Adding team members in the portal and saving their details means faster future bookings. Explore how to book and manage travel using the Booking Portal.

• How do I know what membership tier my Business Flyer account is currently at?

  Virgin Australia Business Flyer has three tiers, which determine the Points earn rate and benefits a business is entitled to^‡.

  A business’s membership tier is determined by the amount spent on eligible flights travelled over a 12-month period^{^^}. Members can see what their current membership tier status is by logging into the Booking Portal, or the Rewards Portal.

  A Virgin Australia Business Flyer account will automatically move up or down a tier based on current annual flight spend, and whether or not this exceeds the threshold of that tier. If your account tier is upgraded, this will happen on the same day that your spend level exceeds the threshold, and the Key Contact will be notified through email. If your account is downgraded, this will happen on the same day as your annual Tier review, and the Key Contact will be notified through email.

  Learn more about the Virgin Australia Business Flyer membership tiers and benefits.

• How do I close my Virgin Australia Business Flyer account?

  If you’d like to close your account, please have the Key Contact listed in the account email us at businessflyer@virginaustralia.com or call 1300 246 498.

• What happens to the Points my business has earned if my account is closed?

  If you request to close your Virgin Australia Business Flyer account, you’ll be given the option to either transfer your Points balance (provided there is a minimum of 100 Points in the account) to an individual Velocity Frequent Flyer account⁺ or forfeit your Points.

• How can I add or change the nominated Travel Agent for my business in my account?

  To nominate a Travel Agent if you’ve previously registered as a self-booker, please complete the Maintenance form including the details of your travel agent and send the completed form to businessflyer@virginaustralia.com.

  To change your nominated Travel Agent, please complete a Maintenance form and send it to businessflyer@virginaustralia.com.