Virgin Australia Trip Planner AI Chatbot - Terms of Use
These Terms of Use for AI Powered Features ("AI Terms") govern your use of Virgin Australia's Trip Planner AI chatbot and any other AI-powered features on our websites and mobile apps (collectively, "AI Features"). These AI Terms supplement and form part of Virgin Australia's general Terms of Use. In the event of any inconsistency between these AI Terms and our general Terms of Use, these AI Terms will prevail to the extent of the inconsistency.
By accessing or using our AI Features, you agree with these AI Terms. If you do not agree to these AI Terms, please do not use our AI Features.
About Our AI Features
Our Trip Planner AI chatbot is an AI-powered conversational tool designed to assist with general travel inquiries and trip planning suggestions. The AI Features use artificial intelligence technology to generate responses based on available information and your inputs.
AI Generated Content Disclaimer
Important: All responses generated by our AI Features are computer-generated and may not always be accurate, complete, current, or suitable for your specific circumstances. AI-generated content should not be considered as official Virgin Australia advice, recommendations, or commitments.
You acknowledge and agree that:
- AI responses may contain errors, inaccuracies, or outdated information
- AI-generated suggestions are general in nature and may not suit your specific travel needs
- AI responses do not constitute binding offers, guarantees, or contractual commitments by Virgin Australia
- You should independently verify all AI-generated information before making travel decisions
Limitations on AI Features
Our AI Features are designed to assist with general travel inquiries and trip planning. However, our AI Features cannot and should not be used for:
- Making or modifying flight bookings (please use our booking system or contact our Guest Contact Centre)
- Accessing your personal booking information or Velocity account details
- Emergency assistance or urgent travel matters
- Processing payments or financial transactions
- Providing legal, medical, or immigration advice
- Making official Virgin Australia policies or commitments
For these matters, please contact Virgin Australia directly through our official channels.
Your Responsibilities
When using our AI Features, you agree that you will:
- Provide accurate information in your queries
- Not attempt to access, reproduce, or reverse-engineer the underlying AI technology
- Not use the AI Features for any unlawful, harmful, or inappropriate purposes
- Not input personal, sensitive, or confidential information beyond what is necessary for general travel inquiries
- Not rely solely on AI-generated responses for critical travel decisions
Data and Privacy
Your interactions with our AI Features are subject to Virgin Australia's Privacy Policy. Additionally:
- Conversations with our AI Features may be recorded, stored, and analysed to improve service quality
- De-identified conversation data may be used to train and improve our AI systems
- You should not include sensitive personal information, payment details, or confidential information in your AI conversations
- We may monitor AI conversations for quality assurance and safety purposes
Service Availability
Our AI Features are provided on an "as available" basis. We do not guarantee that AI Features will be continuously available, error-free, or free from interruptions. We may temporarily or permanently suspend, modify, or discontinue AI Features at any time without notice.
Limitation of Liability
To the fullest extent permitted by law, Virgin Australia makes no representations or warranties regarding the accuracy, reliability, or completeness of AI-generated content. Our AI Features are provided "as is" without warranties of any kind.
To the fullest extent permitted by law, Virgin Australia shall not be liable for any direct, indirect, special, exemplary, incidental, consequential, or punitive damages arising from your use of or reliance on AI Features or AI-generated content, including but not limited to any travel disruptions, financial losses, or missed opportunities resulting from reliance on AI responses.
Changes to AI Terms
We may update these AI Terms from time to time. When we make changes, we will publish updated AI Terms on our website. Your continued use of our AI Features will confirm your acceptance of the updated AI Terms.
Contact Us
If you have questions about these AI Terms or our AI Features, please contact us through our official Virgin Australia channels.