No change or cancellation fees

Change or cancel to travel credit and we’ll waive the fees for travel up to 28 February 2022. Changes must be made prior to travel date. Fare differences may apply. Cancellations with refund to other forms of payment as per fare rules.

The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.

Your Business fare options

Business Saver

 

You may change or cancel your flight. Fees may apply.

Best for: Flexibility with options to choose from if your plans change.

Business

 

You may change or cancel your flight at any time with no fees.

Best for: Last-minute change of plans.

What's included in your fare?

Food and drink

We are delighted to offer you a plated meal from our new Business class menu, boasting fresh and contemporary flavours. A range of hot and cold drinks^, including Australian beer and wine will also be available for your enjoyment.

In-flight entertainment

BYO phone, tablet or laptop and enjoy access to hundreds of hours of great movies, TV shows and music on the Virgin Australia Entertainment app.

Carry-on and checked baggage

All our fares include carry-on baggage at 7kg total (2 pieces maximum) and 2 pieces of checked baggage up to 32kg each.

Advanced Standard Seat selection

Select your seat at the time of booking or at check in.

Access to the Virgin Australia Lounge*

Work, relax and socialise. Make your next trip to the airport an enjoyable one by experiencing the Virgin Australia Lounge.

Priority check-in, boarding and baggage

Skip the queue and settle in sooner. Where available.

Extras for Velocity members

 

Flight extras are subject to the terms and conditions relevant to that product. Visit the links above for more information.

* Lounge access is subject to the Virgin Australia Lounge terms and conditions and lounge rules.

^ Hot drinks may not be served in the event of turbulence.

Fare flexibility

The information below sets out change and cancellation rules that are applicable for all bookings including those made using Future Flight credits and Velocity Points + Pay.

When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking.

Some fare rules are different for bookings made using Future Flight credits or Velocity Points + Pay and these are indicated below.

  •  If payment made with Future Flight credits
  •  If payment made with Velocity Points

 

Bookings made using Future Flight credits are also subject to the Future Flight Credits Terms of Use.

If you booked through a travel agent, you’ll need to contact them directly to cancel or make any changes.

Flight changes

The below change fees apply if changes to your upcoming flight date or time are made by you. 

What happens if changes to your flight are made by Virgin Australia?

Change fees apply per person, per booking. The same change fees apply to Future Credit fares and bookings made with Velocity Points + Pay. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.

All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.

 
Business Saver
or
Business Saver Future Credit fare

Fare class: I, D
Business

Fare class: C, J
Up to 30 days
prior to scheduled departure
No fee
plus fare difference
No fee
plus fare difference
Within 30 days
prior to scheduled departure

AUD 120 / NZD 120 fee
plus fare difference
No fee
plus fare difference
Prior to scheduled departure
No fee
plus fare difference for same flight/same day upgrade
No fee
plus fare difference
After flight departure
Not permitted

Name changes 

Name changes are not permitted.

Flight cancellations

The below cancellation fees apply if your upcoming flight is cancelled by you.

What happens if your flight is cancelled by Virgin Australia?

Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.

 
Business Saver
or
Business Saver Future Credit fare

Fare class: I, D
Business

Fare class: C, J
Prior to scheduled departure
 
 
 
 
 
 
 
 
 

AUD 120 / NZD 120 fee
Cancellation credit allowed to Travel Bank only
 

or

AUD 200 / NZD 200 fee
For refund to original form of payment

 
 
 
View conditions if payment made with Future Flight credits
 
 
 
View conditions if payment made with Velocity Points
 
No fee
For cancellation credit to Travel Bank or refund to original form of payment
 
View conditions if payment made with Velocity Points
After flight departure
Not permitted

No shows

All our fares are 100% non-refundable in the case of a no show. 

Your ticket will be forfeited and classified as a no show if:

  • You fail to board a flight regardless of whether or not you have checked in.
  • You have checked in but failed to contact Virgin Australia for assistance in cancelling your flight.

Additional fees and surcharges

The below fees and surcharges may apply to bookings, changes or cancellations made by you.

Guest Contact Centre fee - No fee

Airport Service fee - No fee

Veolcity Contact Centre fee - $40 or 5,200 Points (Points + Pay or Any Seat)

For New Zealand: (Conversion to local currency as per daily exchange) or 5,200 Points (Points + Pay or Any Seat)

Card payment fee (payment surcharge)

  • For bookings made by credit card: 1.024% per booking (For New Zealand: NZD 10)
  • For bookings made by debit card: 0.410% per booking (For New Zealand: NZD 10)
  • Card payment fees are capped at $11 for Domestic flights per person and $70 for International flight per person.

To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

For more information on Virgin Australia’s voluntary administration proceedings, please visit the Deloitte website.