Travel agent bookings
If your booking was created by a travel agent or through another website, please contact the Agent or company associated with that website directly. All bookings can be viewed online via Manage Your Booking.
Your check-in options
Depending on the Virgin Australia service you have booked, we have a number of ways you can check in for your flight.
Change or cancel booking
The flexibility of your booking depends on the fare family purchased. Changes can only be made to certain fares and may attract fees and surcharges. All bookings can be cancelled; however some bookings are non-refundable or may attract cancellations fees and surcharges.
If you have misplaced your Virgin Australia flight itinerary, your may retrieve your booking details online.