Game of Chance
Virgin Australia Business Flyer Feedback Program (“Promotion”) Terms and Conditions
A. General
1. The terms of this document, information on how to enter this Promotion, mechanics of entry and the Prize/s form part of the terms and conditions for entry into this Promotion (Conditions). Entry into this Promotion is deemed acceptance of these Conditions by each Entrant.
2. The Promotion commences at 00:01 am AEST on 01 July 2025 and ends at 23:59 pm AEST on 30 June 2026 (inclusive) (Promotion Period).
3. The Promoter is Virgin Australia Airlines Pty Ltd (ABN 36 090 670 965) of registered address 275 Grey St, South Brisbane QLD 4101.
4. Entry is open to Australian residents aged 18 years and over who participate in the Virgin Australia Business Flyer Feedback Program and who enter on behalf of a Virgin Australia Business Flyer Member (Entrants).
5. The directors, officers, management and employees (and their immediate families) of the Promoter and its related bodies corporate and agencies associated with this Promotion are not eligible to enter this Promotion.
B. Entry
6. To enter the Promotion, Entrants must, during the Promotion Period: a) be invited to participate in the Virgin Australia Business Flyer Member Feedback Program via email (Entry Email), b) click on the link contained in the email and follow the prompts to the survey; c) complete the survey in full; d) provide their details at the end of the survey if requested; and e) submit the fully completed survey online within seven days of receipt of the Entry Email (an Entry).
7. Multiple Entries are permitted during the Promotion Period, subject to the following:
a) each entry must be submitted separately and in accordance with entry requirements; and
b) there is a limit of one (1) Entry per Entrant per Individual Draw Period. A valid Entry will not be admitted to more than one Individual Draw (defined below).
A valid Entry will be admitted to the Individual Draw which aligns with the Individual Draw Period when the Entry was received.
8. Entries will be deemed accepted at the time of receipt by the Promoter and not at the time of transmission. Entries received will be considered final by the Promoter. Illegible, incomprehensible and incomplete entries will be deemed invalid. The Promoter accepts no responsibility for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction or otherwise including those entries not received by the Promoter.
9. If Entrants enter the Promotion but no longer wish to participate, they can email businessflyer@virginaustralia.com and provide their Virgin Australia Business Flyer Corporate ID (which can be found in the Booking Portal under ‘Account’ and ‘Manage business account’) to be removed from the Promotion.
10. Any costs associated with entering the Promotion remain an Entrant’s responsibility and may vary.
11. The use of any automated entry software or any other mechanical or electronic means that allows an Entrant to automatically enter repeatedly is prohibited and will render all entries submitted by that Entrant invalid.
C. Drawing Winners
12. This is a game of chance and skill plays no part in determining the Winner(s).
13. A draw will be conducted for each Individual Draw Period listed below (each draw being an Individual Draw) during the Promotion Period on the dates listed in the below table, for a total of four (4) Individual Draws. All decisions of the Promoter are final, and no discussions or correspondence will be entered into by the Promoter. Additional reserve entries may be drawn and recorded in order in case an invalid entry or ineligible Entrant is drawn. The Individual Draws will take place at Anisimoff Legal at 3 Amy Close, Wyong NSW 2259 at 1:00pm AEST on the below Prize Draw Dates.
| Individual Draw Periods | Prize Draw Dates |
|---|---|
| 1. From 00:01 am AEST 01 July 2025 to 23:59 pm AEST 30 September 2025 (inclusive) | 8 October 2025 |
| 2. From 00:01 am AEST 01 October 2025 to 23:59 pm AEST 31 December 2025 (inclusive) | 14 January 2026 |
| 3. From 00:01 am AEST 01 January 2026 to 23:59 pm AEST 31 March 2026 (inclusive) | 8 April 2026 |
| 4. From 00:01 am AEST 01 April 2026 to 23:59 pm AEST 30 June 2026 (inclusive) | 8 July 2026 |
14. The winners (a Winner) will be notified in writing directly via email to the email address of the nominated Key Contact of the business that completed Virgin Australia Business Flyer Member Feedback Program survey form and may also be notified by telephone within five (5) business days of the relevant Prize Draw Date. The business names of each winning Virgin Australia Business Flyer business will be published on the Virgin Australia website within five (5) business days of the draw.
15. If a Prize is not claimed within three (3) months of the draw, a redraw will occur. A redraw for any unclaimed Prizes may take place on the 14 January 2026 (Redraw date for prize draw 1), 8 April 2026, (Redraw date for prize draw 2), 8 July 2026 (Redraw date for prize draw 3) and 8 October 2026 (redraw date for prize draw 4), for the relevant Individual Draw Period, at the same time and place as the original draw, subject to any directions from a regulatory authority.
16. A redrawn Winner, if any, will be notified in writing directly via email to the email address included in the completed Virgin Australia Business Fyler Member Feedback Program survey form and may also be notified by telephone within five (5) business days of the redraw date. The business name or names of the winning Virgin Australia Business Flyer business will be published on the Virgin Australia website within five (5) business days of the redraw.
17. Entries not fully complying with these Conditions may be deemed invalid at the Promoter’s discretion. If a winning entry is deemed not to comply with these Conditions, it will be discarded, and the relevant Prize will be re-awarded in accordance with the relevant clause of these Conditions as if the discarded entry had not been received.
18. The Promoter reserves the right to request that an Entrant or Winner provides proof of identity, proof of age, proof of residency and/or proof of entry validity to claim a Prize. Proof of identification, residency, age and entry considered suitable for verification is at the discretion of the Promoter. If a Winner cannot provide suitable proof, the Winner will forfeit the Prize in whole, and no substitute will be offered.
D. Prize
19. There are three (3) prizes to be won for each Individual Draw. There is a total of twelve (12) prizes to be won throughout the Promotion Period. The first three (3) valid entries drawn for each of the Individual Draw Periods will each win 10,000 Velocity Frequent Flyer Points. The Prize will be awarded to the Entrant named in the entry.
20. Total Prize value for the Promotion Period is AUD$2,388 (including GST). The Prize is awarded “as is” with no warranty or guarantee, either express or implied by the Promoter. The Prize/s are not substitutable, exchangeable, transferrable and cannot be taken as cash, unless otherwise stated.
21. If any Prize (or part of any Prize) is unavailable, the Promoter, in its discretion, reserves the right to substitute the Prize (or that part of the Prize) with a prize to the equal value and/or specification, subject to any written directions from a regulatory authority.
22. The Velocity Points will be credited to the Winner's Virgin Australia Business Flyer account within 4 weeks following acceptance of the Prize by the Winner.
23. Use of Velocity Points is subject to the Velocity Membership Terms and Conditions and Virgin Australia Business Flyer Terms and Conditions.
24. The first valid entry drawn for each Individual Draw will win 10,000 Velocity Points which may be redeemed for goods and services with an approximate value of AUD$199. Velocity Points will be allocated to the Winner’s Virgin Australia Business Flyer account only. Value is based on a sample of the Velocity Points options that could be obtained by redeeming the Prize through the Velocity program at the time of this Promotion. The estimate of value is provided for the purposes of licensing this Promotion only – the value of the Velocity Points will vary depending on how and when they are redeemed by the Winner through Virgin Australia Business Flyer or the Velocity Points program.
E. Privacy
25. By entering this Promotion, Entrants agree to be contacted in relation to this Promotion by the Promoter. Should an Entrant’s contact details change during the Promotion Period, it is the Entrant’s responsibility to notify the Promoter.
26. The Promoter is collecting the Entrant’s personal information (PI) for the purpose of conducting the Promotion, including providing any Prize to the Entrant. If the Promoter cannot collect the Entrant’s PI, the Entrant may not be able to enter the Promotion or if the Entrant is the Winner, the Entrant will not be able to receive the Prize. The Promoter may also disclose the Entrant’s PI to and/or collect the Entrant’s PI from its related companies (including Velocity Frequent Flyer Pty Ltd and Velocity Rewards Pty Ltd) and third parties who provide (or help the Promoter provide) products and services. The Promoter may disclose the Entrant’s PI to persons or organisations located in overseas countries, as described in the Promoter’s Privacy Policy (www.virginaustralia.com/privacy). The Promoter’s Privacy Policy also states how the Entrant can seek to access or correct their personal information and how to make a privacy complaint. The Entrant can contact the Virgin Australia Privacy Officer in at privacy@virginaustralia.com.
27. You consent to the Promoter using your personal information for future promotional and marketing purposes regarding the Promoter’s products and services, including contacting the Entrant via SMS and email messages (and you consent to receiving such messages from the Promoter). Information on how to opt-out from these messages is set out in the Promoter’s Privacy Policy.
28. Entrant’s personal information may be disclosed to State and Territory lottery departments and Winners’ names published as required under the relevant lottery legislation.
29. A request to access, update or correct any information should be directed to the Promoter.
F. Intellectual Property
30. Entrants agree that they are fully responsible for any materials they submit via the Promotion including but not limited to comments, recordings and images (Content). To the extent permitted by law, the Promoter is not liable for such Content. The Promoter may remove or decline to publish any Content without notice for any reason whatsoever. Entrants warrant and agree that:
a. they will not submit any Content that is unlawful or fraudulent, or that the Promoter may deem in breach of any intellectual property, privacy, publicity or other rights, defamatory, obscene, derogatory, pornographic, sexually inappropriate, violent, abusive, harassing, threatening, objectionable with respect to race, religion, origin or gender, not suitable for children aged under 15, or otherwise unsuitable for publication;
b. their Content shall not contain viruses or cause injury or harm to any person or entity;
c. they will obtain prior consent from any person or from the owner(s) of any property that appears in their Content;
d. the Content is the original artistic and/or literary work of the entrant that does not infringe the rights of any third party;
e. they consent to any use of the Content which may otherwise infringe the Content creator’s/creators’ moral rights pursuant to the Copyright Act 1968 (Cth) and warrant that they have the full authority to grant these rights; and
f. they will comply with all applicable laws and regulations, including without limitation, those governing copyright, content, defamation, privacy, publicity and the access or use of others' computer or communication systems.
31. Each Entrant releases and indemnifies the Promoter and agencies associated with the Promotion against all liability, cost, loss or expense arising out of acceptance of any Prize or participation in the Promotion including (but not limited to) personal injury and damage to property, except to the extent that such liability, cost, loss or expense is caused or contributed by the Promoter’s or its associated agency’s negligent or wrongful act.
32. As a condition of entering this Promotion, Entrants hereby assign to the Promoter, all right, title and interest in and to all intellectual property rights (including copyright but excluding moral rights) in any material created pursuant to the Entrant’s participation in any aspect of the Promotion (Works). Entrants acknowledge that the Promoter is free to use the Works and to exercise its rights in relation thereto and the Entrant will not be entitled to any fee for such use. Entrants agree they may not be attributed as the author of the Works and that the Promoter may undertake any act or omission in relation to the Works, which may otherwise constitute an infringement of their moral rights.
33. Entrants consent to the Promoter using their name, likeness, image and/or voice in the event they are a Winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.
G. Tax
34. The Promoter will not be liable for any tax liability, including without limitation income tax, fringe benefits tax, or any liability or loss of opportunity due to reportable fringe benefits, incurred by a Winner, an Entrant, their family, associates, employer and/or any other party due to participation in the Promotion or the receipt or the acceptance or use of any Prize or acceptance, receipt or redemption of Velocity Points.
35. Entrants, the Winner and/or any such relevant party will be required to pay any taxes (including any applicable GST on those taxes and charges) which may be due on receipt or use of the Prize or the receipt or redemption of Velocity Points.
36. Entrants should seek independent financial advice to ensure they understand possible tax implications in relation to any tax liability and/or reportable fringe benefits before acceptance or use of a Prize or the receipt or redemption of Velocity Points.
37. The Promoter, its agents and associated entities do not accept responsibility for and makes no representations about any tax liability as a result of participating in the Promotion or from receiving or using any of the Prizes or from receiving or redeeming Velocity Points.
H. Legal
38. The Promoter reserves the right to verify the validity of entries and to:
a. disqualify any entry which, in the opinion of the Promoter, includes objectionable content, profanity, potentially insulting, inflammatory or defamatory statements, or does not comply with these Conditions;
b. disqualify any Entrant (and any of their entries) who tampers with the entry process, who submits an entry that is not in accordance with these Conditions, or who engaged in any unlawful or other improper conduct calculated to jeopardise the fair and proper conduct of this Promotion; or
c. disqualify any Entrant (and any of their entries) who has, in the opinion of the Promoter, engaged in conduct when entering the Promotion which is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Promotion and/or the Promoter.
39. The Promoter reserves the right to disqualify a Winner if the Promoter becomes aware that the Winner and/or the Winner’s entry is of a type described in this clause. Any Entrant disqualified under this clause is prohibited from any further participation in the Promotion. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.
40. In the case of the intervention of any outside act, agent or event which prevents or significantly hinders the Promoter’s ability to proceed with the Promotion, or provide the/a Prize/s, on the dates and in the manner described in these Conditions, including but not limited to vandalism, power failures, tempests, natural disasters, acts of God, civil unrest, strike, war, act of terrorism, the Promoter may in its absolute discretion cancel the Promotion and recommence it from the start on the same conditions, subject to any written directions given under relevant legislation.
41. If, for any reason, this Promotion is not capable of running as planned, including due to infection by computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any causes beyond the control of the Promoter, which corrupt or affect the administration, security, fairness or integrity or proper conduct of this Promotion, the Promoter reserves the right to disqualify any individual who tampers with the entry process, take any action that may be available and to cancel, terminate, modify or suspend the Promotion, or invalidate any affected entries, subject to any written direction given under relevant legislation.
42. To the extent permitted by law, the Promoter and its associated entities (and their respective officers, employees and agents) are not responsible for and exclude all liability for any direct, indirect or consequential injury, loss and/or damage arising in any way in connection with this Promotion or any Prize/s. This includes, but is not limited to: (i) technical malfunctions, delays or failures, including those resulting from accessing any materials related to this Promotion and any incorrect or inaccurate or incomplete information communicated in the course of, or in connection with, this Promotion as a result of any technical malfunctions, delays or failures; (ii) theft, unauthorised access or third party interference; (iii) lost or damaged entries, Prize claims or Prizes; (iv) any variation in Prize value to that stated in these Conditions; and (v) acceptance and/or use of any Prize (including but not limited to any component of a Winner’s Prize).