Policies
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Commercial policies
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Domestic and International Virgin Australia standard ticket validity explained
Date of Issue Validity Explained For standard tickets/EMDs issued ON/BEFORE 31 July 2022, for bookings made BETWEEN 21 April 2020 and 31 July 2022 These tickets are referred to as Travel credits (“Covid Credits”) which can be used for booking and travel by 30 June 2026.
Please refer to the Commercial Policy for Covid Credit Extension (PDF) for full details.
For standard tickets/EMDs issued ON/AFTER 01 August 2022 Please refer to the Virgin Australia Ticket Policy. -
Current Commercial Policy reference guide
2025
Date communicated Commercial Policies 23 June Qatar Airways Flights - Middle East 18 June Bali Ash Cloud caused by Mount Lewotobi eruption in Indonesia 4 March Cyclone Alfred 13 February Cyclone Zelia 9 January Virgin Australia's Wet lease services to Doha 2024
Date communicated Commercial Policies 20 December Vanuatu Earthquake 10 December SQ Codeshare Removal Europe and Africa 13 November Bali Ash Cloud caused by Mount Lewotobi eruption in Indonesia 4 October Virgin Australia marketed Singapore Airline operated flight cancellations 24 January Cyclone Kirrily 2023
Date communicated Commercial Policies 18 December Cairns – Cyclone Jasper 8 March Vanuatu - Delay to Flight Resumption
Other policies
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Policies
- Agency Debit Memo (ADM) and Agency Credit Memo (ACM) Policy (PDF)
- Baggage Policy (PDF)
- Base Commission Policy POS AU (PDF)
- Base Commission Policy POS Outside AU (PDF)
- Deceased Guest Refund Documentation Requirements Policy (PDF)
- GDS Booking Policy (PDF)
- General Booking and Ticketing Policy (PDF)
- Name Change Policy Corporate (PDF)
- Payment Policy (PDF)
- Payment Surcharge Policy (PDF)
- Schedule Change Policy (PDF)
- Seating Policy (PDF)
- Preferred Seating FAQs
- Unaccompanied Minor and Young Person Travelling Alone Policy (PDF)
- Waitlist Policy (PDF)
- Void, Cancellation & Refund Policy (PDF)
Guides
Other guides
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Guides
- BSP Activated Countries (PDF)
- Domestic Pet Travel Guide (PDF)
- Virgin Australia Seating: Economy X, Preferred Seats, Standard Seats FAQs (PDF)
- EMD-A Travel Agent Guide (PDF)
- EMD-S Travel Agent Guide (PDF)
- Extra Seat Process (PDF)
- Guide to Transferring Tickets to a New TMC Process (PDF)
- Liquids
- Medical Clearance Information
- Meet and Assist Information
- Specific Needs and Assistance Agent Guide (PDF)
- Travel Insurance Request Form
- UpgradeMe Premium Bid Process (PDF)
- Velocity Upgrade Process (PDF)
- Voluntary Reissue and Converting Currency Guideline (PDF)
- Corporate Travel Benefits (PDF)
- Changes To Velocity Frequent Flyer Program (PDF)
Clue cards
Other clue cards
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Clue cards
- Compulsory Passenger Contacts for Disrupts GDS Clue Card v2 (PDF)
- GDS Amadeus Clue Card (PDF)
- GDS Galileo Clue Card (PDF)
- GDS Sabre Clue Card (PDF)
- GDS Pricing With Brand Fares Clue Card (PDF)
- EMD-A Amadeus Clue Card - Extra Baggage (PDF)
- EMD-A Amadeus Clue Card - Economy X (PDF)
- EMD-A Amadeus Clue Card - UMNR (PDF)
- EMD-A Apollo Clue Card - Extra Baggage (PDF)
- EMD-A Apollo Clue Card - Economy X (PDF)
- EMD-A Apollo Clue Card - UMNR (PDF)
- EMD-A Galileo Clue Card - Extra Baggage (PDF)
- EMD-A Galileo Clue Card - Economy X (PDF)
- EMD-A Galileo Clue Card - UMNR (PDF)
- EMD-A Sabre Clue Card - Extra Baggage (PDF)
- EMD-A Sabre Clue Card - Economy X (PDF)
- EMD-A Sabre Clue Card - UMNR (PDF)
- EMD-A Worldspan Clue Card - Extra Baggage (PDF)
- EMD-A Worldspan Clue Card - Economy X (PDF)
- EMD-A Worldspan Clue Card - UMNR (PDF)
- EMD-S Amadeus Clue Card Group Deposit-Final Payments (PDF)
- EMD-S Sabre Clue Card Group Deposit-Final Payments (PDF)
- EMD-S Travelport Clue Card Group Deposit-Final Payments (PDF)
- Refund Clue Card (PDF)
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Groups clue cards and guides
- Sabre Clue Card - EMD-S Group Deposit/Final Payments (PDF)
- Amadeus Clue Card - EMD-S Group Deposit/Final Payments (PDF)
- Travelport Clue Card - EMD-S Group Deposit/Final Payments (PDF)
- How to Create a One Way and Return Quote
- How to Create a Series Quote
- How to Create a Multi City Quote
- How to Create a Multi Origin Quote
- Group Sales Optimiser FAQ's