Card payment fee (payment surcharge)

For card payments made within Australia:

  • 1.016% per booking made by credit card
  • 0.453% per booking made by debit card

Capped at AUD 11 for domestic flights per person and AUD 70 for international flights per person.


For card payments made outside Australia, per person:

  • New Zealand/Cook Islands - NZD 10
  • Fiji - FJD 10
  • Papua New Guinea - PGK 22
  • Solomon Islands - SBD 73
  • Indonesia - IDR 110,000
  • Samoa - WST 25
  • Tonga - TOP 18
  • Vanuatu - VUV 950

Any amount paid for using a credit or debit card will be included in the value of the Future Flight credit.

The card payment fee is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law.

POLi No payment fees apply
Travel Bank No payment fees apply
Gift Voucher
No payment fees apply
Velocity Points
No payment fees apply
Guest Contact Centre fee
AUD 40 - applies when you call the GCC to make, change or cancel a booking.
Airport service fee
AUD 40 - applies when you you make, change or cancel a booking at the airport.