No change or cancellation fees
Change or cancel to travel credit and we’ll waive the fees for travel up to 30 April 2022. Changes must be made prior to travel date. Fare differences may apply. Cancellations with refund to other forms of payment as per fare rules.
The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.
Your Economy fare options
What's included in your fare?
Extras for Velocity members
- Earn Velocity Points and Status Credits - Earn 5 Velocity Points per $1 you spend.
- Priority check-in, boarding and baggage - Available to Platinum and Gold Velocity members.
- Access to the Virgin Australia Lounge* - Available to Platinum and Gold Velocity members.
- Velocity Points Bonus - Available to Platinum, Gold and Silver members. Excludes Getaway fare.
- Velocity Fly Ahead - Available to Platinum and Gold Velocity members.
Your flight upgrade options
- Economy X - Enjoy up to 40% more legroom in Economy.
- UpgradeMe - Bid for an upgrade to Business Class on eligible Domestic flights.
- Velocity UpgradeMe Points - Use Velocity Points to upgrade to Business Class on Virgin Australia flights.
Flight extras and upgrade options are subject to the terms and conditions relevant to that product. Visit the links above for more information.
* Lounge access is subject to the Virgin Australia Lounge terms and conditions and lounge rules.
^ Hot drinks may not be served in the event of turbulence.
Fare flexibility
The information below sets out change and cancellation rules that are applicable for all bookings including those made using Future Flight credits and Velocity Points + Pay.
When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking.
Some fare rules are different for bookings made using Future Flight credits or Velocity Points + Pay and these are indicated below.
- If payment made with Future Flight credits
- If payment made with Velocity Points
Bookings made using Future Flight credits are also subject to the Future Flight Credits Terms of Use.
If you booked through a travel agent, you’ll need to contact them directly to cancel or make any changes.
Flight changes
The below change fees apply if changes to your upcoming flight date or time are made by you.
What happens if changes to your flight are made by Virgin Australia?
Change fees apply per person, per booking. The same change fees apply to Future Credit fares and bookings made with Velocity Points + Pay. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.
All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.
or Getaway Future Credit fare Fare class: U, M, S, T |
or Elevate Future Credit fare Fare class: U, Q, V, N, E, L |
or Freedom Future Credit fare Fare class: U, K, H, B, Y |
|
|---|---|---|---|
prior to scheduled departure |
plus fare difference |
plus fare difference |
|
prior to scheduled departure |
AUD 100 / NZD 100 fee |
plus fare difference |
plus fare difference |
prior to scheduled departure |
AUD 100 / NZD 100 fee |
plus fare difference |
plus fare difference |
plus fare difference for same flight/same day upgrade |
plus fare difference for same flight/same day upgrade |
plus fare difference |
|
Name changes
Name changes are not permitted.
Flight cancellations
The below cancellation fees apply if your upcoming flight is cancelled by you.
What happens if your flight is cancelled by Virgin Australia?
Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.
or Getaway Future Credit fare Fare class: U, M, S, T |
or Elevate Future Credit fare Fare class: U, Q, V, N, E, L |
or Freedom Future Credit fare Fare class: U, K, H, B, Y |
|
|---|---|---|---|
AUD 80 / NZD 80 fee For cancellation credit to Travel Bank or
View conditions if payment made with Future Flight credits
View conditions if payment made with Velocity Points |
No fee
View conditions if payment made with Future Flight credits
View conditions if payment made with Velocity Points |
||
Not permitted |
|||
No shows
All our fares are 100% non-refundable in the case of a no show.
Your ticket will be forfeited and classified as a no show if:
- You fail to board a flight regardless of whether or not you have checked in.
- You have checked in but failed to contact Virgin Australia for assistance in cancelling your flight.
Additional fees and surcharges
The below fees and surcharges may apply to bookings, changes or cancellations made by you.
Guest Contact Centre fee - $40 (Conversion to local currency as per daily exchange)
Airport Service fee - $40 (Conversion to local currency as per daily exchange)
Veolcity Contact Centre fee - $40 or 5,200 Points (Conversion to local currency as per daily exchange, Points + Pay or Any Seat)
Card payment fee (payment surcharge)
Payment fees apply when paying for your flight via credit or debit card, and for payments made outside of Australia. View our payment fees breakdown here.
To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.