No change or cancellation fees

The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.

 

Your Economy fare options

Getaway

You may change your flight at an extra cost, however, no cancellations are permitted for this fare.

 

Best for: Booking a trip at the lowest fare.

Elevate

You may change or cancel your flight. Fees may apply.

 

Best for: Flexibility with options to choose from if your plans change.

Freedom

You may change or cancel to credit at any time with no extra fees.

Best for: Last-minute change of plans.

 

What's included in your fare?

Food and Drink

We’re pleased to offer complimentary water, tea and coffee^. A variety of our customer favourite food and drinks will be available for purchase from our onboard menu.

In-flight entertainment

BYO phone, tablet or laptop and enjoy access to hundreds of hours of great movies, TV shows and music on the Virgin Australia Entertainment app.

Carry-on and checked baggage

All our fares include carry-on baggage at 7kg total (2 pieces maximum) and 2 pieces of checked baggage up to 23kg each.

Advanced Standard Seat selection

Select your seat at the time of booking or at check in.

Your flight upgrade options

Extra's for Velocity members

Flight extras and upgrade options are subject to the terms and conditions relevant to that product. Visit the links above for more information.

*Lounge access is subject to the Virgin Australia Lounge terms and conditions and lounge rules.

^Hot drinks may not be served in the event of turbulence.

Fare flexibility

The information below sets out change and cancellation rules that are applicable for all bookings including those made using Future Flight credits and Velocity Points + Pay.

When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking.

Some fare rules are different for bookings made using Future Flight credits or Velocity Points + Pay and these are indicated below.

  •  If payment made with Future Flight credits
  •  If payment made with Velocity Points

 

Bookings made using Future Flight credits are also subject to the Future Flight Credits Terms of Use.

If you booked through a travel agent, you’ll need to contact them directly to cancel or make any changes.

 

Flight changes

The below change fees apply if changes to your upcoming flight date or time are made by you. 

Change fees apply per person, per booking. The same change fees apply to Future Credit fares and bookings made with Velocity Points + Pay. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.

All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid. 

 

Getaway
or
Getaway Future Credit fare

Fare class: U, M, S, T

Elevate
or
Elevate Future Credit fare

Fare class: U, Q, V, N, E, L

Freedom
or
Freedom Future Credit fare

Fare class: U, K, H, B, Y

Up to 30 days prior to scheduled departure AUD 100/ NZD 100 fee
plus fare difference
No fee
plus fare difference
No fee
plus fare difference
Within 30 days prior to scheduled departure AUD 100/ NZD 100 fee
plus fare difference
AUD 80/ NZD 80 fee
plus fare difference
No fee
plus fare difference
Up to midnight prior to scheduled departure AUD 100/ NZD 100 fee
plus fare difference
AUD 80/ NZD 80 fee
plus fare difference
No fee
plus fare difference
Prior to scheduled departure No fee
plus fare difference for same flight/same day upgrade
No fee
plus fare difference for same flight/same day upgrade
No fee
plus fare difference
After flight departure Not permitted

 

What happens if changes to your flight are made by Virgin Australia?

If we need to change your flight before or on the day of travel, we will either contact you or your travel agent will contact you to advise you of the change to your flight details.

If the new flight time is not suitable to you, you can contact our Guest Contact Centre or your nominated travel agent to request a different flight time.

If we cannot make suitable alternative arrangements, you may request a Travel Bank credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.

Name changes

Flight cancellations

The below cancellation fees apply if your upcoming flight is cancelled by you.

Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.

  Getaway
or
Getaway Future Credit fare

Fare class: U, M, S, T
Elevate
or
Elevate Future Credit fare

Fare class: U, Q, V, N, E, L
Freedom
or
Freedom Future Credit fare

Fare class: U, K, H, B, Y
Prior to scheduled departure Loss of fare

AUD 80 / NZD 80 fee

For cancellation Receive a travel credit

or


AUD 150 / NZD 150 fee
For refund to original form of payment

 

View conditions if payment made with Future Flight credits

 

View conditions if payment made with Velocity Points

No fee
For cancellation Receive a travel credit or refund to original form of payment

 

View conditions if payment made with Future Flight credits

 

View conditions if payment made with Velocity Points

After flight departure Not permitted

 

What happens if your flight is cancelled by Virgin Australia?

If we cancel your flight, we will move you to the next available Virgin Australia flight to the same destination without charge.

If the new flight time is not suitable to you, there may be some circumstances where we will seek to transfer you to a service to the same destination operated by another carrier, if this is suitable to you.

If we cannot make suitable alternative arrangements, you may request a Travel Bank credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.

No shows

Additional fees and surcharges

The below fees and surcharges may apply to bookings, changes or cancellations made by you.

Guest Contact Centre fee - $40 (Conversion to local currency as per daily exchange)

Airport Service fee - $40 (Conversion to local currency as per daily exchange)

Velocity Contact Centre fee - $40 or 5,200 Points (Conversion to local currency as per daily exchange, Points + Pay or Any Seat) 

Card payment fee (payment surcharge)

Payment fees apply when paying for your flight via credit or debit card, and for payments made outside of Australia. View our payment fees breakdown here.

To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.