International short haul & trans-tasman

Our fares

The following fares are applicable to bookings made on or after 19 August 2021. For bookings made on or before 18 August 2021, see our previous fares.

Fare options

Compare our fares

Extras for Velocity members

Changes and cancellations

The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.

Lite

Just bring your carry on, we'll save you a seat.

Choice

Pick your seat and bring a checked bag for the ride.

Flex

Flexibility if plans change. Pick a seat and check your bag.

Business

Enjoy extra space, premium comforts and priority perks.

How do you want to fly today?

Because no two trips are the same, we’re giving you options based on what you need. It's your flight, your way.

Are you a Velocity Frequent Flyer member with status? See your extra fare inclusions.

Japan

	Lite	Choice	Flex	Business
Cabin class	Economy	Economy	Economy	Business
Food onboard	Complimentary water, tea and coffee¹. Food and drinks will be available for purchase from our onboard menu.			Included
In-flight entertainment	Included	Included	Included	Included
Carry-on baggage	7kg total (2 pieces max.)	7kg total (2 pieces max.)	7kg total (2 pieces max.)	7kg total (2 pieces max.)
Checked baggage	Available for purchase	1 x 23kg	1 x 23kg	2 x 32kg
Choose your seat	Available for purchase	Included	Included	Included
Lounge access	Not included	Not included	Not included	Not included
Priority check-in, boarding and baggage²	Not included	Not included	Not included	Included where available
Economy X	Available for purchase	Available for purchase	Available for purchase
UpgradeMe	Not eligible	Eligible	Eligible

All other international shorthaul destinations

	Lite	Choice	Flex	Business
Cabin class	Economy	Economy	Economy	Business
Food onboard	Complimentary water, tea and coffee¹. Food and drinks will be available for purchase from our onboard menu.			Included
In-flight entertainment	Included	Included	Included	Included
Carry-on baggage	7kg total (2 pieces max.)	7kg total (2 pieces max.)	7kg total (2 pieces max.)	7kg total (2 pieces max.)
Checked baggage	Available for purchase	1 x 23kg	1 x 23kg	2 x 32kg
Choose your seat	Available for purchase	Included	Included	Included
Lounge access	Not included	Not included	Not included	Included Note: Virgin Australia does not currently operate international lounges or have agreements with third party lounges.
Priority check-in, boarding and baggage²	Not included	Not included	Not included	Included where available
Economy X	Available for purchase	Available for purchase	Available for purchase
UpgradeMe	Not eligible	Eligible	Eligible

Show me extras for Velocity members

Looking for more?

Earn, redeem and enjoy extra perks as a Velocity member when you travel in an eligible fare class with Virgin Australia.

Japan

	Lite	Choice	Flex	Business
Velocity Points	Earn 5 Velocity Points per $1 AUD you spend
Velocity Status Credits	Earn Status Credits when you travel on eligible fares with Virgin Australia
Velocity Points Bonus	Not included	Available to Platinum (100%), Gold (75%) and Silver (50%) members
Velocity Fly Ahead	Not included	Not included	Not included	Not included
Eligible sectors	No	Yes	Yes	Yes
Upgrade using Points	No	Yes	Yes
Status carry-on baggage allowance	Included for Platinum and Gold members
Status checked baggage allowance	Not included	Included	Included	Included
Choose your seat	Available to Platinum members	Included	Included	Included
Preferential seating	Available for Platinum members only	Included	Included
Access to the Virgin Australia Lounge²	Not included	Not included	Not included	Not included
Priority check-in	Available to Platinum, Gold and Silver members			Included
Priority boarding and baggage³	Available to Platinum and Gold members			Included where available

All other international shorthaul destinations

	Lite	Choice	Flex	Business
Velocity Points	Earn 5 Velocity Points per $1 AUD you spend
Velocity Status Credits	Earn Status Credits when you travel on eligible fares with Virgin Australia
Velocity Points Bonus	Not included	Available to Platinum (100%), Gold (75%) and Silver (50%) members
Velocity Fly Ahead	Not included	Available to Platinum members. Available to Gold members until 19 November 2021.	Available to Platinum and Gold members
Eligible sectors	No	Yes	Yes	Yes
Upgrade using Points	No	Yes	Yes
Status carry-on baggage allowance	Included for Platinum and Gold members
Status checked baggage allowance	Not included	Included	Included	Included
Choose your seat	Available to Platinum members	Included	Included	Included
Preferential seating	Available for Platinum members only	Included	Included
Access to the Virgin Australia Lounge²	Available to Platinum and Gold members or members with a single entry Lounge pass.			Included
Priority check-in	Available to Platinum, Gold and Silver members			Included
Priority boarding and baggage³	Available to Platinum and Gold members			Included where available

¹ Hot drinks may not be served in the event of turbulence.

² Priority boarding available at selected airports.

Fare flexibility

The information below sets out change and cancellation rules that are applicable for all bookings including those made using Future Flight credits and Velocity Points + Pay.

When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking.

Some fare rules are different for bookings made using Future Flight credits or Velocity Points + Pay. These conditions are listed below.

Bookings made using Future Flight credits are also subject to the Future Flight Credits terms of use.

Changes
Cancellations
Additional fees & surcharges

Changing your flight

If you make changes to your upcoming flight, the below change fees may apply.

Change fees apply per person, per booking. The same change fees apply to Future Credit fares and bookings made with Velocity Points + Pay. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.

All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.

My flight was changed by Virgin Australia

Japan

	Lite	Choice or Choice Future Credit fare	Flex or Flex Future Credit fare	Business or Business Future Credit fare
Fare class	M	R, E, O, N, V, P, Q, T, I, S	Y, B, W, H, K, L	D, C, J
Flexibility with changing your flight
Prior to scheduled departure	$250 AUD fee plus fare difference	$250 AUD fee plus fare difference	No fee plus fare difference	No fee plus fare difference
After scheduled flight departure	Not permitted	Not permitted	$500 AUD fee plus fare difference	$800 AUD fee plus fare difference

All other international shorthaul destinations

	Lite	Choice or Choice Future Credit fare	Flex or Flex Future Credit fare	Business or Business Future Credit fare
Fare class	M	R, E, O, N, V, P, Q, T, I, S	Y, B, W, H, K, L	D, C, J
Flexibility with changing your flight
More than 14 days prior to scheduled departure	$89 AUD/NZD fee* plus fare difference	No fee plus fare difference	No fee plus fare difference	No fee plus fare difference
Up to midnight prior to scheduled departure	$89 AUD/NZD fee* plus fare difference	$89 AUD/NZD fee* plus fare difference	No fee plus fare difference	No fee plus fare difference
Prior to scheduled departure	Loss of fare	$89 AUD/NZD fee* plus fare difference	No fee plus fare difference	No fee plus fare difference
After scheduled flight departure	Not permitted

*For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.

Name changes are not permitted

Once a booking has been made, you will not be permitted to change the name on your ticket.

Cancelling your flight

If you cancel your upcoming flight, the below cancellation fees may apply.

Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.

My flight was cancelled by Virgin Australia

Cancellation for regular bookings

Japan

	Lite	Choice	Flex	Business
Fare class	M	R, E, O, N, V, P, Q, T, I, S	Y, B, W, H, K, L	D, C, J
Flexibility with cancelling your flight
Credit to Travel Bank	Loss of fare	$250 AUD fee	No fee	No fee
Refund to original form of payment	Loss of fare	$350 AUD fee	No fee	No fee
The above fees and refund options apply for cancellations made prior to scheduled departure.

All other international shorthaul destinations

	Lite	Choice	Flex	Business
Fare class	M	R, E, O, N, V, P, Q, T, I, S	Y, B, W, H, K, L	D, C, J
Flexibility with cancelling your flight
Credit to Travel Bank	Loss of fare	$89 AUD/NZD fee*	No fee	No fee
Refund to original form of payment	Loss of fare	Loss of fare	$89 AUD/NZD fee*	No fee
The above fees and refund options apply for cancellations made prior to scheduled departure. *For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 , unless the booking has been changed on or after 17 November 2022, in which case the cancellation fee in the table above will apply.

Cancellation for bookings made using Future Flight credits

Japan

	Choice Future Credit fare	Flex Future Credit fare	Business Future Credit fare
Fare class	R, E, O, N, V, P, Q, T, I, S	Y, B, W, H, K, L	D, C, J
Flexibility with cancelling your flight
Credit to Travel Bank*	$250 AUD fee	No fee	No fee
Refund to original form of payment	Not permitted	Not permitted	Not permitted
The above fees and refund options apply for cancellations made prior to scheduled departure. * Cancellation permitted to Future Flight credit only. Any amount paid for using a credit or debit card will be included in the value of the Future Flight credit.

All other international shorthaul destinations

	Choice Future Credit fare	Flex Future Credit fare	Business Future Credit fare
Fare class	R, E, O, N, V, P, Q, T, I, S	Y, B, W, H, K, L	D, C, J
Flexibility with cancelling your flight
Credit to Travel Bank*	$89 AUD/NZD fee^{^}	No fee	No fee
Refund to original form of payment	Not permitted	Not permitted	Not permitted
The above fees and refund options apply for cancellations made prior to scheduled departure. * Cancellation permitted to Future Flight credit only. Any amount paid for using a credit or debit card will be included in the value of the Future Flight credit. ^{^}For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 , unless the booking has been changed on or after 17 November 2022, in which case the cancellation fee in the table above will apply.

Cancellation for bookings made using Velocity Points

Japan

	Lite	Choice or Choice Future Credit fare	Flex or Flex Future Credit fare	Business or Business Future Credit fare
Fare class	M	R, E, O, N, V, P, Q, T, I, S	Y, B, W, H, K, L	D, C, J
Flexibility with cancelling your flight
Credit to Travel Bank^{^}	Loss of fare	$250 AUD fee	No fee	No fee
Refund to original form of payment⁺	Loss of fare	$350 AUD fee	No fee	No fee
The above fees and refund options apply for cancellations made prior to scheduled departure. ^ Credit permitted to Travel Bank only for the full unused ticket value including any fare portion where Velocity Points have been redeemed. Credit amount excludes booking and credit/debit card fees. ⁺ For refund to original form of payment including a refund of Points redeemed to Velocity account. Credit and refund amount excludes booking and credit/debit card fees.

All other international shorthaul destinations

	Lite	Choice or Choice Future Credit fare	Flex or Flex Future Credit fare	Business or Business Future Credit fare
Fare class	M	R, E, O, N, V, P, Q, T, I, S	Y, B, W, H, K, L	D, C, J
Flexibility with cancelling your flight
Credit to Travel Bank^{^}	Loss of fare	$89 AUD/NZD fee^~	No fee	No fee
Refund to original form of payment⁺	Loss of fare	Loss of fare	$89 AUD/NZD fee^~	No fee
The above fees and refund options apply for cancellations made prior to scheduled departure. ^ Credit permitted to Travel Bank only for the full unused ticket value including any fare portion where Velocity Points have been redeemed. Credit amount excludes booking and credit/debit card fees. ⁺ For refund to original form of payment including a refund of Points redeemed to Velocity account. Credit and refund amount excludes booking and credit/debit card fees. ^~For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 , unless the booking has been changed on or after 17 November 2022, in which case the cancellation fee in the table above will apply.

No show policy

All our fares to Indonesia and New Zealand are 100% non-refundable in the case of a no-show.
Choice and Lite fares to Japan are 100% non-refundable in the case of a no-show.

Your ticket will be forfeited and classified as a no show if:

You fail to board a flight regardless of whether or not you have checked in.
You have checked in but failed to contact Virgin Australia for assistance in cancelling your flight.

When you make a booking, change or cancel your flight, the below fees and surcharges may apply.

Guest Contact Centre fee - $40

Airport Service fee - $40

Velocity Membership Contact Centre fee - $40 or 5,200 Points (Points + Pay or Any Seat)

Card payment fee (payment surcharge)

Payment fees apply when paying for your flight via credit or debit card. View our payment fees breakdown here.

To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

Our fare types

Explore your fare inclusions and flexibility across our Domestic and International fares.

Baggage

Find information on your baggage allowance when travelling on the Virgin Australia network.

Cabin classes

Enjoy the value-for-money comfort of Economy Class or travel in supreme comfort along with personalised service in Business Class.