Our fares

The following fares are applicable to bookings made on or after 19 August 2021. For bookings made on or before 18 August 2021, see our previous fares.

The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.

Lite

Just bring your carry on, we'll save you a seat.

Choice

 

Pick your seat and bring a checked bag for the ride.

Flex

 

Flexibility if plans change. Pick a seat and check your bag.

Business

 

Enjoy extra space, premium comforts and priority perks.

How do you want to fly today?

Because no two trips are the same, we’re giving you options based on what you need. It's your flight, your way.

Are you a Velocity Frequent Flyer member with status? See your extra fare inclusions.

Japan

  Lite Choice Flex Business
Cabin class Economy Economy Economy Business
Food onboard Complimentary water, tea and coffee1. Food and drinks will be available for purchase from our onboard menu. Included
In-flight entertainment  Included Included Included Included
Carry-on baggage 7kg total (2 pieces max.) 7kg total (2 pieces max.) 7kg total (2 pieces max.) 7kg total (2 pieces max.)
Checked baggage Available for purchase 1 x 23kg 1 x 23kg 2 x 32kg
Choose your seat  Available for purchase Included Included Included
Lounge access Not included Not included Not included Not included
Priority check-in, boarding and baggage2 Not included Not included Not included Included where available
Economy X  Available for purchase Available for purchase Available for purchase  
UpgradeMe  Not eligible Eligible Eligible  

All other international shorthaul destinations

  Lite Choice Flex Business
Cabin class Economy Economy Economy Business
Food onboard Complimentary water, tea and coffee1. Food and drinks will be available for purchase from our onboard menu. Included
In-flight entertainment  Included Included Included Included
Carry-on baggage 7kg total (2 pieces max.) 7kg total (2 pieces max.) 7kg total (2 pieces max.) 7kg total (2 pieces max.)
Checked baggage Available for purchase 1 x 23kg 1 x 23kg 2 x 32kg
Choose your seat  Available for purchase Included Included Included
Lounge access Not included Not included Not included Included
Note: Virgin Australia does not currently operate international lounges or have agreements with third party lounges.
Priority check-in, boarding and baggage2 Not included Not included Not included Included where available
Economy X  Available for purchase Available for purchase Available for purchase  
UpgradeMe  Not eligible Eligible Eligible  

1 Hot drinks may not be served in the event of turbulence.

2 Priority boarding available at selected airports.

Fare flexibility

The information below sets out change and cancellation rules that are applicable for all bookings including those made using Future Flight credits and Velocity Points + Pay.

When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking.

Some fare rules are different for bookings made using Future Flight credits or Velocity Points + Pay. These conditions are listed below.

Bookings made using Future Flight credits are also subject to the Future Flight Credits terms of use.

Changing your flight

If you make changes to your upcoming flight, the below change fees may apply.

Change fees apply per person, per booking. The same change fees apply to Future Credit fares and bookings made with Velocity Points + Pay. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.

All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.

My flight was changed by Virgin Australia

Japan

  Lite
 Choice
or
Choice Future Credit fare		 Flex
or
Flex Future Credit fare

Business
or
Business Future Credit fare
Fare class M R, E, O, N, V, P, Q, T, I, S Y, B, W, H, K, L D, C, J
Flexibility with changing your flight
Prior to scheduled departure $250 AUD fee
plus fare difference		 $250 AUD fee
plus fare difference		 No fee
plus fare difference		 No fee
plus fare difference
After scheduled flight departure Not permitted Not permitted $500 AUD fee
plus fare difference		 $800 AUD fee
plus fare difference

All other international shorthaul destinations

  Lite
 Choice
or
Choice Future Credit fare		 Flex
or
Flex Future Credit fare

Business
or
Business Future Credit fare
Fare class M R, E, O, N, V, P, Q, T, I, S Y, B, W, H, K, L D, C, J
Flexibility with changing your flight
More than 14 days prior to scheduled departure $99 AUD/NZD fee*
plus fare difference		 $99 AUD/NZD fee~
plus fare difference		 No fee
plus fare difference		 No fee
plus fare difference
Up to midnight
prior to scheduled departure		 $99 AUD/NZD fee*
plus fare difference
 $99 AUD/NZD fee*
plus fare difference		 No fee
plus fare difference		 No fee
plus fare difference
Prior to scheduled departure Loss of fare
 $99 AUD/NZD fee*
plus fare difference		 No fee
plus fare difference		 No fee
plus fare difference
After scheduled flight departure Not permitted

*For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.

*For bookings made with Virgin Australia between 17 November 2022 and 24 May 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $89 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.

~For bookings made with Virgin Australia prior to 1 September 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $0 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.

Name changes are not permitted

Once a booking has been made, you will not be permitted to change the name on your ticket.

Cancelling your flight

If you cancel your upcoming flight, the below cancellation fees may apply.

Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.

My flight was cancelled by Virgin Australia

No show policy

The following fare types are not refundable in the event of a no-show, unless we did not communicate any relevant flight changes to you or your travel agent in line with the Guest Compensation Policy or if you are otherwise entitled to request a refund under the ACL:

  • All fare types for travel to and from Indonesia and New Zealand; and
  • Choice and Lite fare types to and from Japan.

Your ticket will be forfeited and classified as a no show if:

  • You fail to board a flight regardless of whether or not you have checked in.
  • You have checked in but failed to contact Virgin Australia for assistance in cancelling your flight.

When you make a booking, change or cancel your flight, the below fees and surcharges may apply.

Guest Contact Centre fee - $40

Airport Service fee - $40

Velocity Membership Contact Centre fee - $40 or 5,200 Points (Points + Pay or Any Seat)

Card payment fee (payment surcharge)

Payment fees apply when paying for your flight via credit or debit card. View our payment fees breakdown here.

To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.