Preparing for lodgement

Prior to lodging your cargo, please ensure you have reviewed and complied with the information below. Please note that all shipments must be prepared and lodged in compliance with our Cargo Conditions of Carriage.

Requirements and lodgement

Security screening information

Cargo uplifted in Australia must be screened and cleared in accordance with the Department of Home Affairs’ requirements set out in the Piece Level Air Cargo Examination Notice. Any cargo that has been screened and cleared must hold a valid Cargo Security Declaration (CSD). In a small number of circumstances, cargo may receive clearance and be issued with a CSD without being examined. Such cargo must still be physically inspected to ensure the cargo does not show any signs of tampering or other irregularities that give rise to suspicion.

Virgin Australia lodgement times are set to ensure ample time for cargo to be screened and cleared in accordance with the above measures.

For more information on screening and clearing, please refer to the Department of Home Affairs website at Air Cargo and Aviation (cisc.gov.au)

Tracking cargo

If you are an existing VAC account holder, you can also subscribe to cargo movement messages for your specific AWB though the VAC Portal.

 

Collecting cargo

Cargo facility details

We recommend familiarising yourself with the booked collection location and the respective collection time/s which can be found on the Our Cargo Network page.

Collection information

Please ensure you have your AWB number and Photo ID ready for presentation.

Supporting information: Cargo electronic devices

We recognise the requirement for cargo consignments to sometimes be tracked and monitored by our customers around the cargo network.  Virgin Australia Cargo accepts a variety of pre-approved cargo electronic devices (CEDs), cargo dataloggers (CDLs) and cargo tracking devices (CTDs) to support this requirement.  Assessments and approvals are undertaken in-line with the latest industry guidelines and safety regulations.

Please refer to the document below for the current list of approved tracking devices, operational limitations and information on the device approval process. 

Reference: Cargo Electronic Devices Approval List

NOTE: Shipments fitted with CEDs, CDLs or CTDs not approved by Virgin Australia will not be accepted for uplift.

Forms and resources

Below is a summary of the checklists, guides and forms listed on this page.