Important information:

Update on Bali flights

Planning

Domestic

Online Changes and Cancellations*
Flight Change Fee

Permitted up to midnight prior to scheduled departure

$80 + any fare difference

Cancel Fee Not permitted
Name Changes Not permitted

  

Other Fees
Guest Contact Centre Fee

$40 per person, per booking

The above fee is applicable each time guests call the GCC to make, change or cancel a booking.

Airport Service Fee

$40 per person, per booking

The above fee is applicable each time guests make, change or cancel a booking at the airport.

 

Booking and Service Fees before 1 September 2016: 

Booking and Service fee
Applicable for bookings made:
by PayPal, Credit or Debit Card** $7.70 per person, per booking

Card Payment Fee (Payment Surcharge) on or after 1 September 2016:

Applicable for bookings made:
by Credit Card# 1.3% per passenger, per booking
by Debit Card# 0.6% per passenger, per booking

 

 

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking

 Conditions

* Change and Cancellation fees are per person, per booking

** Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.


To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher. 

Online Changes and Cancellations*
Flight Change Fee

Permitted until 30 days prior to scheduled departure.

No fee + fare difference

or

Permitted within 30 days prior to scheduled departure.

$A50 fee + fare difference

Cancel Fee

Cancellations permitted until midnight prior to scheduled departure with refund available to Travel Bank only ($A50 fee)

Name Changes Permitted - $A88 fee

 

Other Fees
Guest Contact Centre Fee

$40 per person, per booking

The above fee is applicable each time guests call the GCC to make, change or cancel a booking.

Airport Service Fee

$40 per person, per booking

The above fee is applicable each time guests make, change or cancel a booking at the airport.

Booking and Service Fees before 1 September 2016: 

Booking and Service fee
Applicable for bookings made:
by PayPal, Credit or Debit Card** $7.70 per person, per booking

Card Payment Fee (Payment Surcharge) on or after 1 September 2016:

Applicable for bookings made:
by Credit Card# 1.3% per passenger, per booking
by Debit Card# 0.6% per passenger, per booking

 

 

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking

 Conditions

* Change and Cancellation fees are per person, per booking

** Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.


To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher. 

Online Changes and Cancellations*
Flight Change Fee

Permitted prior to scheduled departure

No fee + fare difference

Cancel Fee

Cancellations permitted prior to scheduled departure with refund available to Travel Bank (no fee) or original form of payment ($A80 fee)

Name Changes Permitted - $88 fee

  

Other Fees
Guest Contact Centre Fee

$40 per person, per booking

The above fee is applicable each time guests call the GCC to make, change or cancel a booking.

Airport Service Fee

$40 per person, per booking

The above fee is applicable each time guests make, change or cancel a booking at the airport.

Booking and Service Fees before 1 September 2016: 

Booking and Service fee
Applicable for bookings made:
by PayPal, Credit or Debit Card** $7.70 per person, per booking

Card Payment Fee (Payment Surcharge) on or after 1 September 2016:

Applicable for bookings made:
by Credit Card# 1.3% per booking
by Debit Card# 0.6% per booking

 

 

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking

 Conditions

* Change and Cancellation fees are per person, per booking

** Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.


To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher. 

Online Change and Cancellations*
Flight Change Fee

Permitted until 30 days prior to scheduled departure

No fee  + fare difference

or

Permitted within 30 days prior to scheduled departure

$A50 fee + fare difference 

Cancel Fee

Cancellations permitted until midnight prior to scheduled departure with refund available to Travel Bank only ($A50 fee)

Name Changes Permitted - $A88 fee applies

  

Other Fees
Guest Contact Centre Fee

No fee

Airport Service Fee

No fee

  

Booking and Service Fees before 1 September 2016: 

Booking and Service fee
Applicable for bookings made:
by PayPal, Credit or Debit Card** $7.70 per person, per booking

Card Payment Fee (Payment Surcharge) on or after 1 September 2016:

Applicable for bookings made:
by Credit Card# 1.3% per booking
by Debit Card# 0.6% per booking

 

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking

 Conditions

* Change and Cancellation fees are per person, per booking

** Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.


To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher. 

Online Changes and Cancellations*
Flight Change Fee

Permitted prior to scheduled departure

No fee + fare difference

Cancel Fee

Cancellations permitted  prior to scheduled departure with refund available to Travel Bank or original form of payment (no fee)

Name Changes Permitted - no fee

  

Other Fees
Guest Contact Centre Fee

No fee

Airport Service Fee

No fee

 

Booking and Service Fees before 1 September 2016: 

Booking and Service fee
Applicable for bookings made:
by PayPal, Credit or Debit Card** $7.70 per person, per booking

Card Payment Fee (Payment Surcharge) on or after 1 September 2016:

Applicable for bookings made:
by Credit Card# 1.3% per booking
by Debit Card# 0.6% per booking

 

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking

 Conditions

* Change and Cancellation fees are per person, per booking

** Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.


To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.