Guests travelling with animals must make their booking through the Guest Contact Centre.
Animals are not accepted at check in for travel on Virgin Australia Short Haul International flights. Animals are only accepted via Virgin Australia Freight.
All animals travel in the cargo hold of the aircraft. The only animals able to travel in the cabin are Service Animals.
Check in location for animals may vary from the Virgin Australia check in counter, and details will be provided when your booking is made. If your flight is departing prior to 7am animals must be lodged 60 minutes prior to your flights departure time. If your flight departs anytime after 7am animals must be lodged 90 minutes prior to your flights departure time.
Dogs and cats under the age of 8 weeks are not allowed to be carried. This is enforced due to the possible dehydration effects associated with air travel. For animals under 12 weeks it is recommended that a veterinary certificate is obtained as some breeds are more susceptible to the effects of dehydration.