Flights are available for booking by eligible Basic Card Members holding an American Express Velocity Platinum Card Account. For information about eligibility see americanexpress.com.au/VelocityPlatinumterms. Each flight must be a non-stop Virgin Australia operated flight, booked in Economy fare classes “T” and “Q”. The Flight is valid for return bookings on a single Flight itinerary (PNR), the Flight cannot be separated into two one-way bookings. Should a one-way Flight be processed at the time of the Flight booking, the return Flight will be forfeited. Flights are available between eligible ports, as set out at https://www.americanexpress.com/australia/campaigns/velocityplatinumflightmap/ and are subject to availability.
Time and/or date changes to a booked Flight are permitted up until midnight on the day prior to the scheduled Flight departure (no changes will be permitted after this time). Any changes will attract the difference between the ticketed fare value and the fare for the new booking, the Airfare Reissue Fee of AUD50.00 including GST per person per ticket, plus any applicable taxes, fees and surcharges. Name changes are not permitted. The ticket is non-refundable except as provided under the Australian Consumer Law. and the ticket is non-refundable in the case of cancel/no show.
Changes must be made through the Virgin Australia Guest Contact Centre on 1300 153 006 or +61 7 3119 7006 from overseas. The standard Virgin Australia Guest Contact Centre Change Fee (as at 16 May 2017) of AUD40.00 including GST per person per ticket will apply. This is but this may subject to change without notice from time to time.
All travel is subject to the Virgin Australia Fare Conditions and Virgin Australia Conditions of Carriage as amended from time to time. "