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Planning

Pets

  

At Virgin Australia we know and understand how important your furry friends are to you, that is why we only work with the best pet agents who are committed to offering the best pet travel experience.

Working in collaboration with pet agents, we are able to accept cats and dogs to travel in the cargo hold of our aircraft. Unfortunately we are unable to accept bookings direct with our international passengers and recommend that all international passengers wishing to travel with their pets, contact an approved international Pet and Animal Transportation Association (IPATA) pet agent.

Please refer to the IPATA website for a list of recommended pet agents.

Attention Pet Agents: You can now book direct with our team at Virgin Atlantic Cargo for all Virgin Australia flights (exceptions will apply).

Take advantage of our renowned flexibility and together we can offer a safe and reliable service to all pets travelling between Australia and Los Angeles.

Unfortunately we are unable to accept bookings direct with our international passengers and recommend that all international passengers wishing to travel with their pets, contact an approved International Pet and Animal Transportation Association (IPATA) pet agent.

Please refer to How to Book guide.

Unfortunately we are unable to accept bookings direct with our international passengers and recommend that all international passengers wishing to travel with their pets, contact an approved International Pet and Animal Transportation Association (IPATA) pet agent.

Please refer to How to Book guide.

If you wish to send a pet unaccompanied on Virgin Australia domestic services, please contact Virgin Australia Cargo directly:

By Phone on 13 82 87
By email at cargo@virginaustralia.com 

For advice and information about transporting your pet by air or to purchase or hire a crate appropriate for your pet, please contact the following pet transport companies:

Company Phone Number Email Address
JetPets 1300 668 309 info@jetpets.com.au
Dogtainers 1300 135 252 enquiry@dogtainers.com.au
OzPet 0400 403 777 ozpet@tpg.com.au

What pets can travel as accompanied?

Virgin Australia defines an ‘accompanied’ pet as booked and travelling on the same passenger reservation in the cargo hold.

An accompanied pet is:

  • Dogs (excluding racing greyhounds and restricted breeds, see Section 1 above)
  • Cats

This does not pertain to service/assistance dogs that are required to travel in the cabin. that do not need a permit to travel

What will be my pet’s experience when travelling in the cargo hold?

We will endeavor to maintain the temperature in the cargo hold to be consistent to the temperature experienced in the passenger cabin, lighting will dim lit this is to maximise your pet’s level of comfort.

Your pet maybe be exposed to high levels of airport operation noise whilst waiting to be loaded into the aircraft hold, please take this into consideration when organising your pet’s journey.

What happens to my pet during a disruption?

Our priority is to safely and securely transport your pet from Point A to Point B.

However, due to the complex environment surrounding airport operations, there may be instances where our flight operation is subjected to unforeseen disruptions e.g. adverse weather activity.

Your pet will be moved to a shaded, well ventilated area and frequently monitored if disruptions do occur.

If the delay exceeds greater than 2 hours or if we are unable to accommodate your pet on another service on the same day (including but not limited to cancellations and or connection flights missed at a transit port), our team will contact you to organise an alternative option of travel.

Should I sedate my pet?

No, Virgin Australia does not recommend sedating your pet for travel. If you wish to sedate your pet for travel, please contact your vet for expert advice. A vet certificate will be required for pets sedated for travel. Virgin Australia does not take responsibility for any consequences as a result of sedation.

What can be included in my pet’s container?

We understand that your pet may have a favorite toy/blanket/bed, however to keep free from hazards we will only accept an absorbent mat and water container to be included in the container.

Are there weight limitations?

If the combined weight of your pet and its container exceeds 65kgs please contact our Guest Contact Centre 13 67 89 (if calling from Australia) to discuss availability of travel. For contact numbers for outside of Australia view the Contact Us page. 

Can I change my pet’s flight?

Yes, you able to change your pet’s flight up to two hours prior to scheduled departure (subject to pet space availability and the Fare Rules of your ticket. Please contact our Guest Contact Centre on 13 67 89 (if calling from Australia) if you have any questions on changing your pet’s travel itinerary. For contact numbers for outside of Australia see our Contact Us page.