IMPORTANT INFORMATION:

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Travelling with a Service Dog

What is a Service Dog?


A Service Dog is trained to provide assistance to a person with a disability. Service Dogs include Guide Dogs, Hearing Dogs and Emotional Support Dogs and Psychiatric Assistance Dogs. 

Trained Service Dogs on flights to and from the United States

Trained Service Dogs are welcome on board Virgin Australia flights to and from the United States when accompanying a qualified guest with a disability, if certain evidentiary requirements are met.

To request to travel with your trained Service Dog on a Virgin Australia operated flight* to or from the United States, please call our Guest Contact Centre.

Emotional Support Dogs on flights to and from the United States

Emotional Support and Psychiatric Assist Dogs are welcome on board Virgin Australia flights as Service Dogs to and from the United States when accompanying a guest with a disability, if certain documentation requirements are met.

Therapy Dogs, which are pets that have been trained and registered by a therapy organisation in order to visit nursing homes, hospitals, schools and other facilities, are not considered to be Service Dogs. Information on travelling with pets on Virgin Australia flights is available here.

To request to travel with your Emotional Support and Psychiatric Assist Dogs on a Virgin Australia operated flight* to or from the United States, please call our Guest Contact Centre.

On Board with a Service Dog

Important information for the carriage of Service Dogs in the cabin:

  • The Service Dog must be harnessed, wearing an identifying coat and accompanied by its handler.
  • Handlers must supply a suitable restraint or an approved in-cabin kennel for smaller Service Dogs in-flight.
  • The Service Dog should sit at the customer's feet without protruding into the aisles to comply with safety regulations.
  • The dog must be seated on an absorbent mat for the duration of the flight.
  • Please prepare your dog for the journey by exercising and limiting its fluid intake for several hours before boarding the aircraft. Note: Virgin Australia international long haul flights can be up to 14 hours duration.
  • If you are travelling on our international long haul services with a group and there are 10 or more Service Dogs travelling with you, please contact Virgin Australia at least 10 days before departure so that we can ensure your needs are met on board.

How to Book

If you intend to fly with a Service Dog you must make your booking through our Guest Contact Centre (Internet discount fare will be honoured).

Service Dogs are carried free of charge on Virgin Australia* flights.

*Note: These guidelines are only applicable on flights operated by Virgin Australia. If you are travelling on a Codeshare flight with another carrier, you and your dog must meet that carrier’s requirements. Please go to the operating carrier’s website for further information.

Important: Service Dogs travelling on international flights may be subject to specific Quarantine requirements. Guests are responsible for ensuring all requirements are met prior to travel, and Virgin Australia will not accept liability if your Service Dog is not approved for Quarantine clearance at your destination, or when entering Australia.