IMPORTANT INFORMATION

Update on Bestjet bookings

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Trans Tasman

  Australia New Zealand
Change Fee* AUD 100  NZD 100
Cancel Fee* AUD 120  NZD 120
Name Change Fee Not applicable  
Guest Contact Centre Fee^  AUD 40 AUD 40
(Conversion to local currency as per daily exchange rate)
Airport Service Fee^^  AUD 40 AUD 40
(Conversion to local currency as per daily exchange rate)
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.3% per booking  NZD 10
For bookings made by Debit Card 0.6% per booking  NZD 10

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancellation fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

^ Applicable each time guests call the GCC to make, change or cancel a booking.

^^ Applicable each time guests make, change or cancel a booking at the airport.

Bookings made prior to 1 September 2016 – Booking and Services Fee

When paying by Paypal, Credit or Debit Card: $7.70 per person, per booking.

Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.

  Australia New Zealand
Change Fee* AUD 100  NZD 100
Cancel Fee* AUD 100  NZD 100
Name Change Fee Not applicable  
Guest Contact Centre Fee^  AUD 40 AUD 40
(Conversion to local currency as per daily exchange rate)
Airport Service Fee^^  AUD 40 AUD 40
(Conversion to local currency as per daily exchange rate)
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.3% per booking  NZD 10
For bookings made by Debit Card 0.6% per booking  NZD 10

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancellation fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

Bookings made prior to 1 September 2016 – Booking and Services Fee

When paying by Paypal, Credit or Debit Card: $7.70 per person, per booking. 

Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments. 

other things) the reasonable costs of accepting card payments.

 

  Australia New Zealand
Change Fee* If before midnight prior to scheduled departure:
AUD 100
If before midnight prior to scheduled departure:
NZD 100
Cancel Fee* Not applicable
Name Change Fee Not applicable
Guest Contact Centre Fee  AUD 40 AUD 40
(Conversion to local currency as per daily exchange)
Airport Service Fee  AUD 40  AUD 40
(Conversion to local currency as per daily exchange)
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.3% per booking  NZD 10
For bookings made by Debit Card 0.6% per booking NZD 10

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

  Australia New Zealand
Change Fee Prior to scheduled departure - no fee + fare difference
Cancel Fee Prior to scheduled departure - no fee
Name Change Fee Not applicable
Guest Contact Centre Fee  AUD 40 AUD 40
(Conversion to local currency as per daily exchange)
Airport Service Fee  AUD 40  AUD 40
(Conversion to local currency as per daily exchange)
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.3% per booking  NZD 10
For bookings made by Debit Card 0.6% per booking NZD 10

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

  Australia New Zealand/ Cook Islands Fiji Papua New Guinea  Solomon Islands Indonesia Samoa Tonga Vanuatu
Change Fee* 30 days prior to scheduled departure:
No fee + fare difference
Within 30 days prior to scheduled departure:
AUD 200 + fare difference NZD 200 + fare difference  FJD 185 + fare difference  PGK 300 + fare difference  SBD 650 + fare difference  IDR 1,400,000 + fare difference  WST 230 + fare difference TOP 200 + fare difference VUV 9520 + fare difference
Cancel Fee*   Prior to scheduled departure:
Credit to Travel Bank: AUD 200 fee NZD 200 fee FJD 185 fee PGK 300 fee SBD 650 fee IDR 1,400,000 fee WST 230 fee TOP 200 fee VUV 9520 fee
Refund to Original Form of Payment: AUD 400 fee NZD 400 fee FJD 400 fee PGK 500  SBD 850 fee IDR 3,000,000  WST 400 fee TOP 400 fee VUV 16000 fee
Name Change Fee Not applicable
Guest Contact Centre Fee No fee
Airport Service Fee  AUD 40  AUD 40
(Conversion to local currency as per daily exchange)
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.3% per booking  NZD 10  FJD 10  PGK 22  SBD 73  IDR 110,000  WST 25  TOP 18  VUV 950
For bookings made by Debit Card 0.6% per booking NZD 10 FJD 10 PGK 22 SBD 73 IDR 110,000 WST 25 TOP 18 VUV 950

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancel fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

Changes and Cancellations *

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands
Change Fee Any fare difference
Cancel Fee No fee
Name Change Fee Not applicable

Other Fees

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands

Guest Contact Centre Fee #

AUD 40 AUD 40^

Airport Service Fee +

AUD 40 AUD 40^
Card Payment Fee (Payment Surcharge)#

For bookings made by Credit Card: 1.3% per passenger, per booking

For bookings made by Debit Card: 0.6% per passenger, per booking

NZD 10

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancellation fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

Bookings made prior to 1 September 2016 – Booking and Services Fee

When paying by Paypal, Credit or Debit Card: $7.70 per person, per booking. 

Booking and Service fee for credit card or debit card bookings is per person per booking and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments. 

  Australia New Zealand
Change Fee* 30 days prior to scheduled departure:
No fee + fare difference
or
Within 30 days prior to scheduled departure:
AUD 120 fee + fare difference
30 days prior to scheduled departure:
No fee + fare difference
or
Within 30 days prior to scheduled departure:
NZD 120 fee + fare difference

 

Cancel Fee*   Prior to scheduled departure:
Credit to Travel Bank: AUD 120 fee NZD 120 fee
Refund to Original Form of Payment: AUD 200 fee NZD 200 fee
Name Change Fee Not applicable
Guest Contact Centre Fee No fee
Airport Service Fee No fee
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card 1.3% per booking  NZD 10
For bookings made by Debit Card 0.6% per booking NZD 10

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

* Change and Cancel fees are per person, per booking

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.

 AustraliaNew Zealand
Change FeePrior to scheduled departure - no fee + any fare difference
 
Cancel FeePrior to scheduled departure - no fee
Name Change Fee Not applicable
Guest Contact Centre FeeNo fee
Airport Service FeeNo fee
Card Payment Fee (Payment Surcharge)#
 
For bookings made by Credit Card1.3% per booking NZD 10
For bookings made by Debit Card0.6% per bookingNZD 10

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

 Conditions

# Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.