IMPORTANT INFORMATION

Passengers travelling on international flights 26 September 2016

Planning

International Short Haul

information International short haul definition

Go Fare

Changes and Cancellations*

  Samoa Tonga Vanuatu
Change Fee WST184 TOP 152 VUV 7600
Cancel Fee WST230 TOP 190 VUV 9500

Booking and Service fee before 1 September 2016

For bookings made: Samoa Tonga Vanuatu
by PayPal, Credit or Debit Card** WST 25 TOP 18 VUV 950

 

Card Payment Fee (Payment Surcharge) fee on or after 1 September 2016

For bookings made: Australia Samoa Tonga Vanuatu
by Credit Card## 1.3% per booking WST 25 TOP 18 VUV 950
by Debit Card## 0.6% per booking WST 25 TOP 18 VUV 950
by PayPal## $7 per passenger, per booking WST 25 TOP 18 VUV 950

Other Fees

  Samoa Tonga Vanuatu

Guest Contact Centre Fee #

AUD 40^ AUD 40^ AUD 40^

Airport Service Fee +

AUD 40^ AUD 40^ AUD 40^

 

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • ## Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable. For bookings where PayPal is the method of payment the card payment fee (payment surcharge) is per passenger and is non-refundable. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.
  • + Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport. 
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information International short haul definition

Go Plus Fare

Changes and Cancellations*

  Fiji Papua New Guinea Solomon Islands Indonesia
Change Fee FJD144 PGK 208 SBD 584 IDR 830,000
Cancel Fee FJD180 PGK 260 SBD 730 IDR 1,100,000

Booking and Service fee before 1 September 2016

For bookings made: Fiji Papua New Guinea Solomon Islands Indonesia
by PayPal, Credit or Debit Card** FJD 10 PGK 22 SBD 73 IDR 110,000

 

Card Payment Fee (Payment Surcharge) fee on or after 1 September 2016

For bookings made: Australia Fiji Papua New Guinea Solomon Islands Indonesia
by Credit Card## 1.3% per booking FJD 10 PGK 22 SBD 73 IDR 110,000
by Debit Card## 0.6% per booking FJD 10 PGK 22 SBD 73 IDR 110,000
by PayPal## $7 per passenger, per booking FJD 10 PGK 22 SBD 73 IDR 110,000

Other Fees

  Fiji Papua New Guinea Solomon Islands Indonesia

Guest Contact Centre Fee #

AUD 40^ AUD 40^ AUD 40^ AUD 40^

Airport Service Fee +

AUD 40^ AUD 40^ AUD 40^ AUD 40^

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • ## Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable. For bookings where PayPal is the method of payment the card payment fee (payment surcharge) is per passenger and is non-refundable. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.
  • + Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport. 
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

To maximise customer choice we offer the ability to avoid paying a Card Payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information International short haul definition

Getaway Fare

Changes and Cancellations*

  Fiji Papua New Guinea Solomon Islands Indonesia
Change Fee FJD144 PGK 208 SBD 584 IDR 830,000
Cancel Fee FJD180 PGK 260 SBD 730 IDR 1,100,000

Booking and Service fee before 1 September 2016

For bookings made: Fiji Papua New Guinea Solomon Islands Indonesia
by PayPal, Credit or Debit Card** FJD 10 PGK 22 SBD 73 IDR 110,000

 

Card Payment Fee (Payment Surcharge) fee on or after 1 September 2016

For bookings made: Australia Fiji Papua New Guinea Solomon Islands Indonesia
by Credit Card## 1.3% per booking FJD 10 PGK 22 SBD 73 IDR 110,000
by Debit Card## 0.6% per booking FJD 10 PGK 22 SBD 73 IDR 110,000
by PayPal## $7 per passenger, per booking FJD 10 PGK 22 SBD 73 IDR 110,000

Other Fees

  Fiji Papua New Guinea Solomon Islands Indonesia

Guest Contact Centre Fee #

AUD 40^ AUD 40^ AUD 40^ AUD 40^

Airport Service Fee +

AUD 40^ AUD 40^ AUD 40^ AUD 40^

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • ## Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable. For bookings where PayPal is the method of payment the card payment fee (payment surcharge) is per passenger and is non-refundable. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.
  • + Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport. 
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

To maximise customer choice we offer the ability to avoid paying a Card Payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information International short haul definition

Freedom Fare

Online Changes and Cancellations*

  Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Vanuatu
Change fee
 
Any fare difference
Cancel fee No fee

Booking and Service fee before 1 September 2016

For bookings made: Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Vanuatu
by PayPal, Credit or Debit Card** FJD 10 WST 25 TOP 18 PGK 22 SBD 73 IDR 110,000 VUV 950

Booking and Service fee on or after 1 September 2016

For bookings made: Australia Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Vanuatu
by Credit Card## 1.3% per booking FJD 10 WST 25 TOP 18 PGK 22 SBD 73 IDR 110,000 VUV 950
by Debit Card## 0.6% per booking FJD 10 WST 25 TOP 18 PGK 22 SBD 73 IDR 110,000 VUV 950
by PayPal## $7 per passenger, per booking FJD 10 WST 25 TOP 18 PGK 22 SBD 73 IDR 110,000 VUV 950

 

Other Fees

   

Guest Contact Centre Fee #

AUD 40^

Airport Service Fee +

AUD 40^

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre Fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • ## Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable. For bookings where PayPal is the method of payment the card payment fee (payment surcharge) is per passenger and is non-refundable. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.
  • + Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport. 
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

Note: Payment by credit card, debit card and PayPal attracts a Booking and Service fee.

To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information Trans Tasman definition

Business Saver Fare

Changes and Cancellations *

  Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands
Change Fee AUD 120 NZD 120
Cancel Fee AUD 120 NZD 120

Booking and Service fee before 1 September 2016

For bookings made: Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands
by PayPal, Credit or Debit Card** AUD 10 NZD 10

 

Card Payment Fee (Payment Surcharge) on or after 1 September 2016

For bookings made: Australia/ Christmas & Cocos Islands New Zealand/ Cook Islands
by Credit Card## 1.3% per booking NZD 10
by Debit Card## 0.6% per booking NZD 10
by Paypal## $7 per passenger, per booking NZD 10

Conditions

  • * Change and Cancellation fees are per person, per booking
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre Fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • ## Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable. For bookings where PayPal is the method of payment the card payment fee (payment surcharge) is per passenger and is non-refundable. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.
  • + Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport. 
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.

information International short haul definition

Business Fare

Changes and Cancellations*  

  Fiji  Samoa Tonga Papua New Guinea Solomon Islands Indonesia Vanuatu
Change Fee Any fare difference
Cancel Fee No fee

Booking and Service fee before 1 September 2016

For bookings made: Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Vanuatu
by PayPal, Credit and Debit Card** FJD 10 WST 25 TOP 18 PGK 22 SBD 73 IDR 110,000 VUV 950

Booking and Service fee on or after 1 September 2016

For bookings made: Australia Fiji Samoa Tonga Papua New Guinea Solomon Islands Indonesia Vanuatu
by Credit Card## 1.3% per booking FJD 10 WST 25 TOP 18 PGK 22 SBD 73 IDR 110,000 VUV 950
by Debit Card## 0.6% per booking FJD 10 WST 25 TOP 18 PGK 22 SBD 73 IDR 110,000 VUV 950
by PayPal## $7 per passenger, per booking FJD 10 WST 25 TOP 18 PGK 22 SBD 73 IDR 110,000 VUV 950

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking

Conditions

  • * Change and Cancellation fees are per person, per booking.
  • ** Booking and Service fee for credit card, debit card and PayPal bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • # Guest Contact Centre Fees are applicable each time guests call the GCC to make, change or cancel a booking.
  • ## Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable. For bookings where PayPal is the method of payment the card payment fee (payment surcharge) is per passenger and is non-refundable. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights and $70 for International flights.
  • + Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport. 
  • ^ Conversion to local currency as per daily exchange rate
  • The fees and charges listed above apply equally to children (2-11 years inclusive), infants (under 2 years) with a seat and adults. No discount will be provided on the basis that a booking is for a child or infant (if the infant is occupying their own seat). The fees and charges listed above do not apply to infants (under 2 years) who do not occupy their own seat.

To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.