IMPORTANT INFORMATION:

Voucher Scam Emails

Planning

International Long Haul

Change and Cancellation Fees

Online Changes and Cancellations* North America to Australia North America to New Zealand
Flight Change Fee

Permitted 

USD200 + fare difference

Permitted

USD200 + fare difference

Cancel and No-Show Fee
 

Permitted

USD400

Permitted

USD400

If you book a fare 7 days or more prior to your flight's scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment. Bookings made within 7 days are non refundable.   
Name Changes Not permitted Not permitted

 

Other Fees and Surcharges

Guest Contact Centre Fee

USD70

Airport Service Fee

USD70

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

Change and Cancellation Fees

Online Changes and Cancellations* North America to Australia North America to New Zealand
Flight Change Fee

Permitted 

USD100 + fare difference

Permitted

USD100 + fare difference

Cancel and No-Show Fee
 

Permitted

USD200

Permitted

USD200

If you book a fare 7 days or more prior to your flight's scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment. Bookings made within 7 days are non refundable.   
Name Changes Not permitted Not permitted

 

Other Fees and Surcharges

Guest Contact Centre Fee

USD70

Airport Service Fee

USD70

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

Change and Cancellation Fees

Online Changes and Cancellations* North America to Australia North America to New Zealand Hawaii to Australia
Flight Change Fee

Permitted 

No fee + fare difference

Permitted

No fee + fare difference

 

If in H class - Permitted, USD250 fee + fare difference

If in B or Y class - Permitted, no fee

 

Cancel and No-Show Fee
 

Permitted

No fee

Permitted

No fee

If in H class - No fee, non-refundable

If in B or Y class - No fee

If you book a fare 7 days or more prior to your flight's scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment. Bookings made within 7 days are non refundable.   
Name Changes Not permitted Not permitted Not permitted

 

Other Fees and Surcharges

Guest Contact Centre Fee

USD70

Airport Service Fee

USD70

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

Change and Cancellation Fees

Online Changes and Cancellations* North America to Australia North America to New Zealand
Flight Change Fee

Permitted 

If in O class - USD200 + fare difference

If in R class - No fee + fare difference

Permitted

If in O class - USD200 + fare difference

If in R class - No fee + fare difference

Cancel and No-Show Fee
 

Permitted

If in O class - USD400 

If in R class - No fee 

 

If in O class - USD400

If in R class - No fee 

If you book a fare 7 days or more prior to your flight's scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment. Bookings made within 7 days are non refundable.   
Name Changes Not permitted Not permitted

 

Other Fees and Surcharges

Guest Contact Centre Fee

No fee

Airport Service Fee

No fee

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

Change and Cancellation Fees

Online Changes and Cancellations* North America to Australia North America to New Zealand
Flight Change Fee

Permitted 

No fee + fare difference

Permitted

No fee + fare difference

Cancel and No-Show Fee
 

Permitted

Permitted

If you book a fare 7 days or more prior to your flight's scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment. Bookings made within 7 days are non refundable.   
Name Changes Not permitted Not permitted

 

Other Fees and Surcharges

Guest Contact Centre Fee

No fee

Airport Service Fee

No fee

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

Change and Cancellation Fees

Online Changes and Cancellations* North America to Australia North America to New ZealandHawaii to Australia
Flight Change Fee

Permitted 

USD400 + fare difference

Permitted

USD400 + fare difference

Permitted

No fee + fare difference

Cancel and No-Show Fee
 

Permitted

USD600

 Permitted

USD600

Cancellations permitted before departure - no fee

No-shows not permitted - non-refundable

If you book a fare 7 days or more prior to your flight's scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment. Bookings made within 7 days are non refundable.   
Name Changes Not permitted Not permitted Not permitted

 

Other Fees and Surcharges

Guest Contact Centre Fee

No fee

Airport Service Fee

No fee

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.

Change and Cancellation Fees

Online Changes and Cancellations* North America to Australia North America to New Zealand Hawaii to Australia
Flight Change Fee

Permitted 

No fee + fare difference

Permitted

No fee + fare difference

Permitted

No fee + fare difference

Cancel and No-Show Fee
 

Permitted

No fee 

Permitted

No fee

Permitted

No fee

If you book a fare 7 days or more prior to your flight's scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment. Bookings made within 7 days are non refundable.   
Name Changes Not permitted Not permitted  Not permitted

 

Other Fees and Surcharges

Guest Contact Centre Fee

No fee

Airport Service Fee

No fee

General Information:

  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking
  • Depending upon what fares are available the fare for your changed booking may be higher than the original.
  • You must pay any fare difference between the fare of your changed booking and the original fare.
  • Refund will be dependent on the rules of your original fare purchased
  • Fare downgrading is not permitted
  • Child/Infant must be accompanied in the same cabin on all flights by an adult. For flights to Hawaii this is 19 or older otherwise it is 15 older.
  • Guest Contact Centre (GCC) Service Fee is applicable each time a guest calls the GCC to make, change or cancel a booking.
  • Airport Service Fee is applicable each time guests make, change or cancel a booking at the airport
  • Payment by Credit Card and Debit Card attracts a Booking and Service fee
  • Booking and Service fee for Credit Card or Debit Card bookings is per person per booking and is non-refundable. The Booking and Service Fee covers a range of costs, activities, fees and charges in relation to the booking, including (among other things) the reasonable costs of accepting card payments.
  • All fees and surcharges are per person per booking

* Before departure – these rules apply before any travel has commenced. After departure – these rules apply once a segment has been flown by the guest. No-Show – this is when a guest has a booking on a flight but does not travel. For partially flown flights the residual amount will be the difference between the original fare paid less the total fare amount of the flights flown.