IMPORTANT INFORMATION:

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Planning

Long Haul International

In the Air

Cabin Class

Economy

Food and Drink

Included. Special meals may be requested for these flights at least 48 hours prior to departure.

Economy X

Available for purchase

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

Virgin Australia/Delta Air Lines: 2 pieces (up to 23 kg each)

Virgin Australia/Etihad Airways: 1 piece (up to 23 kg) 

Lounge Access

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Not included. Available to Platinum and Gold Velocity members.Priority Check-In permitted for Silver Velocity members.

Guest Call Centre/Airport Fees

$A70 fee

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted

Velocity UpgradeMe Points

Not permitted

 

Fare Rules

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Virgin Australia/Etihad Airways: Permitted at least 24 hours prior to scheduled departure - $200 fee + fare difference

Virgin Australia/Delta Air Lines: Permitted at least 24 hours prior to scheduled departure - $200 fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

Virgin Australia/Etihad Airways: Permitted at least 24 hours prior to scheduled departure - $550 fee + fare difference

Virgin Australia/Delta Air Lines: Permitted at least 24 hours prior to scheduled departure - $400 fee + fare difference 

If you book a fare 7 days or more prior to your flight’s scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment

No Show 

Virgin Australia/Etihad Airways and Virgin Australia/Delta Air Lines: $600 charge

Credits and Refunds

Virgin Australia/Etihad Airways: Permitted to Travel Bank or original form of payment - $550 fee + fare difference

Virgin Australia/Delta Air Lines: Permitted to Travel Bank or original form of payment - $400 fee + fare difference

Payment

Instant payment required

Velocity Frequent Flyer

Velocity Points and Status Credits

0.5 points/mile

 

In the Air

Cabin Class

Economy

Food and Drink

Included. Special meals may be requested for these flights at least 48 hours prior to departure.

Economy X

Available for purchase

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

2 pieces (up to 23 kg each)

Lounge Access

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Not included. Available to Platinum and Gold Velocity members.Priority Check-In permitted for Silver Velocity members.

Guest Call Centre/Airport Fees

$A70 fee

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted

Velocity UpgradeMe Points

Not permitted

 

Fare Rules

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Virgin Australia/Etihad Airways: Permitted until 45 days prior to scheduled departure - No fee + fare difference
or
Permitted within 45 days prior to scheduled departure - $100 fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

Virgin Australia/Etihad Airways: Permitted at least 24 hours prior to scheduled departure - $550 fee + fare difference

Virgin Australia/Delta Air Lines: Permitted at least 24 hours prior to scheduled departure - $400 fee + fare difference 

If you book a fare 7 days or more prior to your flight’s scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment.

No Show 

$500 charge

Credits and Refunds

Virgin Australia/Etihad Airways: Permitted to Travel Bank or original form of payment - $200 fee + fare difference

Virgin Australia/Delta Air Lines: Permitted to Travel Bank or original form of payment - $200 fee + fare difference

Payment

Instant payment required

Velocity Frequent Flyer

Velocity Points and Status Credits

0.5 points/mile

 

In the Air

Cabin Class

Economy

Food and Drink

Included.  Special meals may be requested for these flights at least 48 hours prior to departure.

Economy X

Available for purchase

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

2 pieces (up to 23 kg each)

Lounge Access

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Not included. Available to Platinum and Gold Velocity members.Priority Check-In permitted for Silver Velocity members.

Guest Call Centre/Airport Fees

$A70 fee

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted

Velocity UpgradeMe Points

Not permitted. Available to Platinum and Gold Velocity members.

 

Fare Rules

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Permitted prior to scheduled departure - No fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

Permitted prior to scheduled departure - No fee + fare difference

If you book a fare 7 days or more prior to your flight’s scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment.

No Show 

No penalty

Credits and Refunds

Permitted to Travel Bank or original form of payment - no fee + fare difference

Payment

Instant payment required

Velocity Frequent Flyer

Velocity Points and Status Credits

1 point/mile

 

In the Air

Cabin Class

Premium Economy

Food and Drink

Included. Special meals may be requested for these flights at least 48 hours prior to departure.

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

2 pieces (up to 32 kg each)

Lounge Access

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Included.

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted

Velocity UpgradeMe Points

Not permitted. Available to Platinum and Gold Velocity members.

 

Fare Rules

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Virgin Australia/Etihad Airways: Permitted until 24 hours prior to scheduled departure - $150 fee + fare difference

Virgin Australia/Delta Airlines: Permitted until 24 hours prior to scheduled departure - $200 fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

Virgin Australia/Etihad Airways: Permitted until 24 hours prior to scheduled departure - $550 fee

Virgin Australia/Delta Airlines: Permitted until 24 hours prior to scheduled departure - $400 fee

If you book a fare 7 days or more prior to your flight’s scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment.

No Show 

$600 charge

Credits and Refunds

Virgin Australia/Etihad Airways: Permitted to Travel Bank or original form of payment - $550 fee

Virgin Australia/Delta Airlines: Permitted to Travel Bank or original form of payment - $400 fee

Payment

Instant payment required

Velocity Frequent Flyer

Velocity Points and Status Credits

1.25 points/mile

 

In the Air

Cabin Class

Premium Economy

Food and Drink

Included. Special meals may be requested for these flights at least 48 hours prior to departure.

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

2 pieces (up to 32 kg each)

Lounge Access

Not included. Available to Platinum and Gold Velocity members.

Priority Check-in/Boarding/Baggage

Included.

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

UpgradeMe Premium Bid

Permitted

Velocity UpgradeMe Points

Not permitted. Available to Platinum and Gold Velocity members.

 

Fare Rules

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Permitted prior to scheduled departure - no fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

Permitted prior to scheduled departure - no fee + fare difference

 If you book a fare 7 days or more prior to your flight’s scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment.

No Show 

$500 charge

Credits and Refunds

Virgin Australia/Etihad Airways: Permitted to Travel Bank or original form of payment - no fee
Virgin Australia/Delta Airlines: Permitted to Travel Bank or original form of payment - no fee

Payment

Instant payment required

Velocity Frequent Flyer

Velocity Points and Status Credits

1.25 points/mile

 

In the Air

Cabin Class

Business

Food and Drink

Included. Special meals may be requested for these flights at least 48 hours prior to departure.

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

2 pieces (up to 32 kg each)

Lounge Access

Included.

Priority Check-in/Boarding/Baggage

Included.

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

 

Fare Rules

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Virgin Australia/Etihad Airways: Permitted until 24 hours prior to scheduled departure - $200 fee + fare difference

Virgin Australia/Delta Airlines: Permitted until 24 hours prior to scheduled departure - $400 fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations 

Virgin Australia/Etihad Airways: Permitted until 24 hours prior to scheduled departure - $200 fee + fare difference

Virgin Australia/Delta Airlines: Permitted until 24 hours prior to scheduled departure - $600 fee + fare difference

If you book a fare 7 days or more prior to your flight’s scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment.

No Show 

$800 charge

Credits and Refunds

Virgin Australia/Etihad Airways: Permitted to Travel Bank or original form of payment - $200 fee + fare difference

Virgin Australia/Delta Airlines: Permitted to Travel Bank or original form of payment - $600 fee + fare difference

Payment

Instant payment required

Velocity Frequent Flyer

Velocity Points and Status Credits

2 points/mile

 

In the Air

Cabin Class

Business

Food and Drink

Included. Special meals may be requested for these flights at least 48 hours prior to departure.

In-flight Entertainment

Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more about our entertainment options on domestic flights.

 

On the Ground

Baggage

2 pieces (up to 32 kg each)

Lounge Access

Included.

Priority Check-in/Boarding/Baggage

Included.

Guest Call Centre/Airport Fees

No fee

Advanced Standard Seat selection

Included

 

Fare Rules

Changes

Name Changes

Not permitted.

Flight Time and Date Changes

Permitted prior to scheduled departure - no fee + fare difference

More information on fees and charges for changes

Cancellations and No-Shows

Cancellations  

Permitted prior to scheduled departure - no fee + fare difference

If you book a fare 7 days or more prior to your flight’s scheduled departure time, you may cancel your booking without penalty within 24 hours of making it, or hold a reservation at the quoted fare for 24 hours without payment.

No Show 

Virgin Australia/Etihad Airways and Virgin Australia/Delta Airlines: $800 fee

Credits and Refunds

Permitted to Travel Bank or original form of payment - no fee + fare difference

Payment

Instant payment required

Velocity Frequent Flyer

Velocity Points and Status Credits

2 points/mile