Important information

Border restrictions are changing and we're experiencing higher than normal call volumes.

nzPopupImageLocation

KIA ORA! IT LOOKS LIKE YOU'RE IN NEW ZEALAND

Visit our New Zealand website for more relevant pricing, content and promotions.
Planning

International Short Haul Economy fares

No change or cancellation fees

Change or cancel to travel credit and we’ll waive the fees for travel up to 31 January 2022. Changes must be made prior to travel date. Fare differences may apply. Cancellations with refund to other forms of payment as per fare rules.

 


The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.

 

Your Economy fare options

 

Getaway

You may change your flight at an extra cost, however, no cancellations are permitted for this fare.

Best for: Booking a trip at the lowest fare.

Elevate

You may change or cancel your flight. Fees may apply.
 

Best for: 
Flexibility with options to choose from if your plans change.

Freedom

You may change or cancel to credit at any time with no extra fees.


Best for: 
Last-minute change of plans.

 

What's included in your fare?

 

purple cookie icon

Food and drink

We’re pleased to offer complimentary water, tea and coffee^. A variety of our customer favourite food and drinks will be available for purchase from our onboard menu.

 
purple mobile device icon

In-flight entertainment

BYO phone, tablet or laptop and enjoy access to hundreds of hours of great movies, TV shows and music on the Virgin Australia Entertainment app.

 
purple baggage icon

Carry-on and checked baggage

All our fares include carry-on baggage at 7kg total (2 pieces maximum) and one checked baggage at 23kg.

 
purple plane seat icon

Advanced Standard Seat selection

Select your seat at the time of booking or at check in.

 

 

Extras for Velocity members

Your flight upgrade options

  • Economy XEnjoy up to 40% more legroom in Economy.
  • UpgradeMe - Bid for an upgrade to Business Class on eligible Domestic flights.
  • Velocity UpgradeMe Points - Use Velocity Points to upgrade to Business Class on Virgin Australia flights.

Flight extras and upgrade options are subject to the terms and conditions application to that product. Visit the links above for more information.

* Lounge access is subject to the Virgin Australia Lounge terms and conditions and lounge rules.

^ Hot drinks may not be served in the event of turbulence.


Fare flexibility

The information below sets out change and cancellation rules that are applicable for all bookings including those made using Future Flight credits and Velocity Points + Pay.

When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking.

Some fare rules are different for bookings made using Future Flight credits or Velocity Points + Pay and these are indicated by the icons below.

101x101-purple-fare If payment made with Future Flight credits

101x101-purple-fare If payment made with Velocity Points

 

Bookings made using Future Flight credits are also subject to the Future Flight Credits Terms of Use.

If you booked through a travel agent, you’ll need to contact them directly to cancel or make any changes.

Flight changes

The below change fees apply if changes to your upcoming flight date or time are made by you.

Change fees apply per person, per booking. The same change fees apply to Future Credit fares and bookings made with Velocity Points + Pay. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.

All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.

 
Getaway
or
Getaway Future Credit fare

Fare class: U, M, S, T
Elevate
or
Elevate Future Credit fare

Fare class: U, Q, V, N, E, L
Freedom
or
Freedom Future Credit fare

Fare class: U, K, H, B, Y
Up to 30 days
prior to scheduled departure

AUD 150  fee
plus fare difference

Fee:
Australia - AUD 150
New Zealand/Cook Islands - NZD 150
Fiji - FJD 155
Papua New Guinea - PGK 150
Solomon Islands - SBD 500
Indonesia - IDR 1,100,000
Samoa - WST 190
Tonga - TOP 180
Vanuatu - VUV 8100
 
View fee in other currencies
No fee
plus fare difference
No fee
plus fare difference
Within 30 days
prior to scheduled departure

AUD 150  fee
plus fare difference

Fee:
Australia - AUD 150
New Zealand/Cook Islands - NZD 150
Fiji - FJD 155
Papua New Guinea - PGK 150
Solomon Islands - SBD 500
Indonesia - IDR 1,100,000
Samoa - WST 190
Tonga - TOP 180
Vanuatu - VUV 8100
 
View fee in other currencies

AUD 100 fee
plus fare difference

Fee:
Australia - AUD 100
New Zealand/Cook Islands - NZD 100
Fiji - FJD 125
Papua New Guinea - PGK 200
Solomon Islands - SBD 400
Indonesia - IDR 700,000
Samoa - WST 150
Tonga - TOP 140
Vanuatu - VUV 6,100
 
View fee in other currencies
No fee
plus fare difference
Up to midnight
prior to scheduled departure

AUD 150  fee
plus fare difference

Fee:
Australia - AUD 150
New Zealand/Cook Islands - NZD 150
Fiji - FJD 155
Papua New Guinea - PGK 150
Solomon Islands - SBD 500
Indonesia - IDR 1,100,000
Samoa - WST 190
Tonga - TOP 180
Vanuatu - VUV 8100
 
View fee in other currencies

AUD 100 fee
plus fare difference

Fee:
Australia - AUD 100
New Zealand/Cook Islands - NZD 100
Fiji - FJD 125
Papua New Guinea - PGK 200
Solomon Islands - SBD 400
Indonesia - IDR 700,000
Samoa - WST 150
Tonga - TOP 140
Vanuatu - VUV 6,100
 
View fee in other currencies
No fee
plus fare difference
Prior to scheduled departure

No fee
plus fare difference
for same flight/same day upgrade

No fee
plus fare difference
for same flight/same day upgrade
No fee
plus fare difference
After flight departure

Not permitted

 


What happens if Virgin Australia changes your flight date or time?

If we need to change your flight before or on the day of travel, we will either contact you or your travel agent will contact you to advise you of the change to your flight details.

If the new flight time is not suitable to you, you can contact our Guest Contact Centre or your nominated travel agent to request a different flight time.

If we cannot make suitable alternative arrangements, you may request a Travel Bank credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.
Learn more about our guest compensation policy.

 

Name changes 

Name changes are not permitted.

Flight cancellations

The below cancellation fees apply if your upcoming flight is cancelled by you.

Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.

 
Getaway
or
Getaway Future Credit fare

Fare class: U, M, S, T
Elevate
or
Elevate Future Credit fare

Fare class: U, Q, V, N, E, L
Freedom
or
Freedom Future Credit fare

Fare class: U, K, H, B, Y
Prior to scheduled departure
Loss of fare

 

AUD 100 fee
For cancellation credit to Travel Bank

Fee:
Australia - AUD 100
New Zealand/Cook Islands - NZD 100
Fiji - FJD 125
Papua New Guinea - PGK 200
Solomon Islands - SBD 400
Indonesia - IDR 700,000
Samoa - WST 150
Tonga - TOP 140
Vanuatu - VUV 6,100
 
View fee in other currencies

 

or

AUD 200 fee
For refund to original form of payment

Fee:
Australia - AUD 200
New Zealand/Cook Islands - NZD 200
Fiji - FJD 230
Papua New Guinea - PGK 300
Solomon Islands - SBD 850
Indonesia - IDR 1,400,000
Samoa - WST 300
Tonga - TOP 300
Vanuatu - VUV 12,500
 
View fee in other currencies

 

Permitted with fee as listed below:
Australia - AUD 100
New Zealand/Cook Islands - NZD 100
Fiji - FJD 125
Papua New Guinea - PGK 200
Solomon Islands - SBD 400
Indonesia - IDR 700,000
Samoa - WST 150
Tonga - TOP 140
Vanuatu - VUV 6,000


Cancellation to Future Flight credit only

Any amount paid for using a credit or debit card will be included in the value of the Future Flight credit.
 
101x101-purple-fare View conditions if payment made with Future Flight credits
Permitted with the above associated fee:
For credit permitted to Travel Bank for the full unused ticket value including fare portion where Velocity any Points have been redeemed (less the above fee).

or

Permitted with the above associated fee:
For refund to original form of payment including a refund of Points redeemed to Velocity account (less the above fee).

Credit and refund amount excludes booking and credit/debit card fees.
 
245x245-vff-badge View conditions if payment made with Velocity Points
No fee
For cancellation credit to Travel Bank or refund to original form of payment


Permitted with no fee:
Cancellation to Future Flight credit only

Any amount paid for using a credit or debit card will be included in the value of the Future Flight credit.
 
101x101-purple-fare View conditions if payment made with Future Flight credits
Permitted with no fee:
For cancellation credit permitted to Travel Bank for the full unused ticket value including any fare portion where Velocity Points have been redeemed

or

Refund to original form of payment including a refund of Points redeemed to Velocity account.

Credit and refund amount excludes booking and credit/debit card fees.
 
245x245-vff-badgeView conditions if payment made with Velocity Points
After flight departure

Not permitted

 


What happens if Virgin Australia cancels your flight?

If we cancel your flight, we will move you to the next available Virgin Australia flight to the same destination without charge.

If the new flight time is not suitable to you, there may be some circumstances where we will seek to transfer you to a service to the same destination operated by another carrier, if this is suitable to you.

If we cannot make suitable alternative arrangements, you may request a Travel Bank credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.
Learn more about our Guest Compensation Policy.

No shows

All our fares are 100% non-refundable in the case of a no show. 

Your ticket will be forfeited and classified as a no show if:

  • You fail to board a flight regardless of whether or not you have checked in.
  • You have checked in but failed to contact Virgin Australia for assistance in cancelling your flight.

Additional fees and surcharges

The below fees and surcharges may apply to bookings, changes or cancellations made by you.

Fee type Cost
Guest Contact Centre fee

(Applies each time you contact our Guest Contact Centre to make, change or cancel a booking)
AUD 40 (Conversion to local currency as per daily exchange)
Airport service fee

(Applies each time you make, change or cancel a booking at the airport)
AUD 40 (Conversion to local currency as per daily exchange)
Velocity Contact Centre fee

(Applies each time you contact Velocity Contact Centre to make, change or cancel a booking)
AUD 40 or 5,200 Points
(Points + Pay or Any Seat)

Card payment fee (payment surcharge)

(Applies per booking when using credit card or debit card as the method of payment)

Card payment fees are capped at $11 for Domestic flights per person and $70 for International flight per person.

 

 

 

 

 

 

  

For card payments made within Australia, the following payment surcharge applies.
  • For bookings made by credit card: 1.024% per booking
  • For bookings made by debit card: 0.410% per booking

For card payments made outside Australia, the following fee applies per person.

  • New Zealand/Cook Islands - NZD 10
  • Fiji - FJD 10
  • Papua New Guinea - PGK 22
  • Solomon Islands - SBD 73
  • Indonesia - IDR 110,000
  • Samoa - WST 25
  • Tonga - TOP 18
  • Vanuatu - VUV 950 

 

To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.


200x200-info-purple
For more information on Virgin Australia’s voluntary administration proceedings, please visit the Deloitte website.