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Domestic Business fares

No change or cancellation fees

Change or cancel to travel credit and we’ll waive the fees for travel up to 31 January 2022. Changes must be made prior to travel date. Fare differences may apply. Cancellations with refund to other forms of payment as per fare rules.

 


The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.

 

Your Business fare options

 

Business Saver

You may change or cancel your flight.
Fees may apply.
 

Best for: 
Flexibility with options to choose from
if your plans change.

Business

You may change or cancel your flight at any time with no fees.


Best for: 
Last-minute change of plans.

 

What's included in your fare?

 

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Food and drink

We are delighted to offer you a plated meal from our new Business class menu, boasting fresh and contemporary flavours. A range of hot and cold drinks^, including Australian beer and wine will also be available for your enjoyment.

 
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In-flight entertainment

BYO phone, tablet or laptop and enjoy access to hundreds of hours of great movies, TV shows and music on the Virgin Australia Entertainment app.

 
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Carry-on and checked baggage

All our fares include carry-on baggage at 7kg total (2 pieces maximum) and 2 pieces of checked baggage up to 32kg each.

 
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Advanced Standard Seat selection

Select your seat at the time of booking or at check in.

 
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Access to the Virgin Australia Lounge*

Work, relax and socialise. Make your next trip to the airport an enjoyable one by experiencing the Virgin Australia Lounge.

 
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Priority check-in, boarding and baggage

Skip the queue and settle in sooner. Where available.

 

 

Extras for Velocity members

Flight extras are subject to the terms and conditions relevant to that product. Visit the links above for more information.

* Lounge access is subject to the Virgin Australia Lounge terms and conditions and lounge rules.

^ Hot drinks may not be served in the event of turbulence.


Fare flexibility

The information below sets out change and cancellation rules that are applicable for all bookings including those made using Future Flight credits and Velocity Points + Pay.

When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking.

Some fare rules are different for bookings made using Future Flight credits or Velocity Points + Pay and these are indicated by the icons below.

101x101-purple-fare If payment made with Future Flight credits

101x101-purple-fare If payment made with Velocity Points

 

Bookings made using Future Flight credits are also subject to the Future Flight Credits Terms of Use.

If you booked through a travel agent, you’ll need to contact them directly to cancel or make any changes.  

Flight changes

The below change fees apply if changes to your upcoming flight date or time are made by you.

Change fees apply per person, per booking. The same change fees apply to Future Credit fares and bookings made with Velocity Points + Pay. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.

All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.

 
Business Saver
or
Business Saver Future Credit fare

Fare class: I
Business

Fare class: D, C, J
Up to 30 days
prior to scheduled departure

No fee
plus fare difference

No fee
plus fare difference
Within 30 days
prior to scheduled departure

$70 fee
plus fare difference

No fee
plus fare difference
Prior to scheduled departure

$70 fee
plus fare difference

No fee
plus fare difference
After flight departure

Not permitted

 


What happens if Virgin Australia changes your flight date or time?

If we need to change your flight before or on the day of travel, we will either contact you or your travel agent will contact you to advise you of the change to your flight details.

If the new flight time is not suitable to you, you can contact our Guest Contact Centre or your nominated travel agent to request a different flight time.

If we cannot make suitable alternative arrangements, you may request a Travel Bank credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.
Learn more about our guest compensation policy.

 

Name changes 

The below change fees apply if you change the passenger name on an upcoming flight reservation e.g. if you are transferring your reservation to another passenger. Change fees apply per person, per booking.

Business Saver
or
Business Saver Future Credit fare
Business

$90 plus Flight change fee

No fee

 

Name change fees are waived if you need to request a correction to the passenger name. Name corrections are permitted for:

  • The correction of up to three characters in the first name and/or surname
  • Title corrections
  • Nicknames or shorter versions of the real name e.g. Bill / William
  • Names entered in the wrong order
  • Formal name corrections e.g. maiden to married surname or vice versa
  • Unborn infants 

Flight cancellations

The below cancellation fees apply if your upcoming flight is cancelled by you.

Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.

 
Business Saver
or
Business Saver Future Credit fare

Fare class: I
Business

Fare class: D, C, J
Up to midnight
prior to scheduled departure

$50 fee

Cancellation credit allowed to Travel Bank only

Permitted with $50 fee:
Cancellation to Future Flight credit only

Any amount paid for using a credit or debit card will be included in the value of the Future Flight credit.
 
101x101-purple-fare View conditions if payment made with Future Flight credits
Permitted with $50 fee:
Credit permitted to Travel Bank only for the full unused ticket value including any fare portion where Velocity Points have been redeemed.

Credit amount excludes booking and credit/debit card fees.
 
245x245-vff-badge View conditions if payment made with Velocity Points
No fee
For cancellation credit to Travel Bank or refund to original form of payment


Permitted with no fee:
For cancellation credit to Travel Bank for the full unused ticket value including any fare portion where Velocity Points have been redeemed

or

Refund to original form of payment including a refund of Points redeemed to Velocity account.

Credit and refund amount excludes booking and credit/debit card fees.
 
245x245-vff-badgeView conditions if payment made with Velocity Points
Prior to scheduled departure

Loss of fare

After flight departure

Not permitted

 


What happens if Virgin Australia cancels your flight?

If we cancel your flight, we will move you to the next available Virgin Australia flight to the same destination without charge.

If the new flight time is not suitable to you, there may be some circumstances where we will seek to transfer you to a service to the same destination operated by another carrier, if this is suitable to you.

If we cannot make suitable alternative arrangements, you may request a Travel Bank credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.
Learn more about our Guest Compensation Policy.

No shows

 

Business Saver
or
Business Saver Future Credit fare

Fare class: I
Business

Fare class: D, C, J

100% loss of fare

No fee
Permitted within 12 months. Credit to Travel Bank
or refund to original form of payment.

 

Your ticket will be forfeited and classified as a no show if:

  • You fail to board a flight regardless of whether or not you have checked in.
  • You have checked in but failed to contact Virgin Australia for assistance in cancelling your flight.

 

Additional fees and surcharges

The below fees and surcharges may apply to bookings, changes or cancellations made by you.

Fee type Cost
Guest Contact Centre fee

(Applies each time you contact our Guest Contact Centre to make, change or cancel a booking)
No fee
Airport service fee

(Applies each time you make, change or cancel a booking at the airport)
No fee
Velocity Contact Centre fee

(Applies each time you contact Velocity Contact Centre to make, change or cancel a booking)
No fee

Card payment fee (payment surcharge)

(Applies per booking when using credit card or debit card as the method of payment)

Card payment fees are capped at $11 for Domestic flights per person and $70 for International flight per person.

For bookings made by credit card: 1.024% per booking

For bookings made by debit card: 0.410% per booking

 

To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.


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For more information on Virgin Australia’s voluntary administration proceedings, please visit the Deloitte website.