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Planning

Trans Tasman

The following fare types are available across our Trans Tasman network.

Your Economy fare options

The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.

 

Getaway

Our lowest domestic fare for guests who don’t need the flexibility to change their flight.

Fare class: U, M, S, T 

Elevate

Both value and flexibility, with options to explore if our guests’ plans change.

Fare class: Q, V, N, E, L 

Freedom

Full flexibility for guests who might have a last-minute change of plan.

Fare class: K, H, B, Y 

 

What's included in your fare?

  Getaway Elevate Freedom
Food and drink 15x15-inclusions-tick
Included. For more information, see the onboard menu.
In-flight Entertainment 15x15-inclusions-tick
Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more.
Checked baggage 15x15-inclusions-tick
1 piece (up to 23kg)
Carry-on baggage 15x15-inclusions-tick
2 pieces maximum (up to 7kg total)
Advanced standard seat selection 15x15-inclusions-tick
Included
Upgrade option - Economy X+ 15x15-inclusions-tick
Available for purchase. Find out more.
Upgrade option - UpgradeMe 15x15-inclusions-tick
Available. Find out more.
Lounge access 15x15-inclusions-cross
Not included. Available to Platinum & Gold Velocity members.
Velocity UpgradeMe points 15x15-inclusions-tick
Permitted
Velocity Points earned 5 points/ AU$1. Learn more about Velocity Points and Status Credits.
Velocity Status Credits earned 15x15-inclusions-tick
Yes
Velocity Points bonus for Platinum, Gold and Silver members 15x15-inclusions-tick
Yes

Fare flexibility

  Getaway Elevate Freedom
Change fee*

Permitted until midnight prior to scheduled departure:
AUD 100 / NZD 100 fee + fare difference

or

Until scheduled departure for same flight/same day upgrades:
No fee + fare difference

Permitted until 30 days prior to scheduled departure:
No fee + fare difference

or

Within 30 days prior to scheduled departure:
AUD 80 / NZD 80 fee + fare difference

or

Until scheduled departure for same flight/same day upgrades:
No fee + fare difference

Permitted prior to scheduled departure:
No fee + fare difference

Cancel fee*

Cancellations are not permitted on this fare

Permitted prior to scheduled departure:
Credit permitted to Travel Bank (AUD 80 / NZD 80 fee) or refund to original form of payment (AUD 150 / NZD 150 fee).

Permitted prior to scheduled departure:
Credit permitted to Travel Bank or refund to original form of payment (no fee).

Name change fee

Name changes are not permitted

No show

100% loss of fare

You may also be entitled to a refund under the Australian Consumer Law in certain circumstances.

Other fees and surcharges

Guest Contact Centre fee^

AUD 40
For New Zealand: (Conversion to local currency as per daily exchange)

Airport service fee^^

AUD 40
For New Zealand: (Conversion to local currency as per daily exchange)

Card payment fee (payment surcharge)#

For bookings made by credit card: 1.024% per booking
For New Zealand: NZD 10

For bookings made by debit card: 0.410% per booking
For New Zealand: NZD 10

 

 

Your Business fare options

The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.

 

Business Saver

For guests you want exceptional style and refined comfort. If plans change, you can cancel or change your flight for a fee plus fare difference.

Fare class: I, D
 

Business

For guests who prefer refined comfort and full flexibility. Flights can be changed or cancelled for no additional fee plus fare difference.

Fare class: C, J

 
 

What's included in your fare?

  Business Saver Business
Food and drink 15x15-inclusions-tick
Included
In-flight Entertainment 15x15-inclusions-tick
Virgin Australia offers a variety of in-flight entertainment options dependent on the route flown, aircraft type and availability. Find out more.
Checked baggage 15x15-inclusions-tick
2 pieces (up to 32kg each)
Carry-on baggage 15x15-inclusions-tick
2 pieces maximum (up to 7kg total)
Advanced standard seat selection 15x15-inclusions-tick
Included
Lounge access 15x15-inclusions-tick
Included
Velocity Points earned 5 points/ AU$1. Learn more about Velocity Points and Status Credits.
Velocity Status Credits earned 15x15-inclusions-tick
Yes
Velocity Points bonus for Platinum, Gold and Silver members 15x15-inclusions-tick
Yes

Fare flexibility

  Business Saver Business
Change fee*

Permitted until 30 days prior to scheduled departure:
No fee + fare difference

or

Within 30 days prior to scheduled departure:
AUD 120 / NZD 120 fee + fare difference

or

Until scheduled departure for same flight/same day upgrades:
No fee + fare difference

Permitted prior to scheduled departure:
No fee + any fare difference
Cancel fee* Permitted prior to scheduled departure:
Credit permitted to Travel Bank (AUD 120 / NZD 120 fee) or refund to original form of payment (AUD 200 / NZD 200 fee)
Permitted prior to scheduled departure:
Credit permitted to Travel Bank or refund to original form of payment (no fee)
Name change fee Not permitted Not permitted
No show Loss of fare Loss of fare

Other fees and surcharges

Guest Contact Centre fee^ No fee
Airport service fee^^ No fee
Card payment fee (payment surcharge)# For bookings made by credit card: 1.024% per booking
For New Zealand: NZD 10

For bookings made by debit card: 0.410% per booking
For New Zealand: NZD 10

 


Important information about fare types

  • + Conditions apply. Economy X availability depends on aircraft.
  • All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.
  • When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking.
  • Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.
  • To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.
    Conditions.
  • * Change and Cancellation fees are per person, per booking
  • # Card Payment Fee (Payment Surcharge) is applied per booking when using credit card or debit card as the method of payment and is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law. For bookings made with debit and credit cards the card payment fee (payment surcharge) is capped at $11 for Domestic flights per person and $70 for International flight per person.
  • ^ Applicable each time guests call the GCC to make, change or cancel a booking.
  • ^^ Applicable each time guests make, change or cancel a booking at the airport.