Travelling as a Vision or Hearing Impaired Guest

It is of utmost importance to us that all of our guests have a safe and enjoyable journey. If you require special, ‘individual’ assistance, at the airport or during flight, we ask that you tell us about it in advance. That way, we can plan for your arrival and ensure that your travel is hassle free.

How to Book

Bookings for vision and/or hearing impaired guests who require special assistance when travelling alone or with a Service Dog, must be made through our Guest Contact Centre (Internet discount fare will be honoured).

Vision and/or hearing impaired guests who are not travelling with a Service Dog and do not require any special assistance at the airport or during the flight, can make bookings online.