Information for Guests with Special Medical Needs

Virgin Australia is committed to providing a safe and comfortable travel experience for you, your family and friends, fellow passengers and our crew. Some medical conditions may be adversely affected by the atmospheric and oxygen pressures in an aircraft cabin and therefore you may not be able to travel, or you may require clearance from a medical practitioner before you can fly.

A medical clearance form is required if you:

To notify us in advance of your condition you can:

Important Information Regarding Medical Clearance

Medical Sharps and Medication

If you require carrying a sharp item such as a syringe for diabetes, exemptions are in place to allow for such items to travel in the cabin on an aircraft, for personal medical purposes.

There is no need to notify us in advance if you are travelling with medical sharps – unless you suffer from a life threatening allergy.

Please make sure that the following criteria are met to ensure there are no delays to your travel plans:

Note: Medical scissors are only permitted if they have blunt/round ends with a blade less than 6cm in length.

If your medication needs to be kept chilled, please seek advice from your pharmacist. You will need to provide a suitable container with the cooling agent (ice or dry ice) inside. Our staff cannot take care of medication or store it in aircraft cooled service carts. Our aircraft do not have refrigeration onboard.

Please refer to our Dangerous Goods Regulations for guidelines on the transportation of dry ice.

Passengers with Anaphylaxis

Virgin Australia is committed to ensuring our passengers with allergies have a safe and enjoyable journey.

A completed Medical Clearance Form, a letter from a medical practitioner, or a management plan signed by a medical practitioner is required if you suffer from an allergy and you do not have the appropriate medication.

Failure to carry either appropriate medication, a management plan signed by a medical practitioner, a letter from a medical practitioner, or a Medical Clearance Form may result in being denied boarding.
Food sold or served on board the aircraft may contain traces of nut products and other allergens. We are unable to prevent other passengers from carrying and consuming nut products and other allergens on board.

Virgin Australia cannot guarantee an allergy-free environment on board our aircraft. If you have a life-threatening allergy you must carry appropriate medication with you, within easy reach and be able to administer it if required. If you are unable to self-administer medication, you must travel with a Carer.

Your medication should be accompanied by a doctor’s certificate to eliminate any difficulties in passing through security.

Under no circumstances will Virgin Australia accept any responsibility for any adverse reactions you may suffer while flying.

Note: Passengers with severe allergy or anaphylaxis must make their booking through our Guest Contact Centre.

Passengers requiring Oxygen In-Flight

If you require oxygen in-flight, you must supply your own oxygen bottles or portable oxygen concentrator from selected suppliers.

Prior to travel please aware of the following:

Refer below to individual conditions of carriage for travel with supplementary oxygen bottle or portable oxygen concentrator.

Supplementary Oxygen Bottle

Australian Domestic and International Short Haul Fights

We are unable to safely secure oxygen cylinders in our Business and Premium Economy classes at this time due to the size of the seats in these sections of the aircraft. Guests requiring the use of oxygen cylinders during flight are therefore currently unable to purchase a Premium fare (guests travelling with oxygen concentrators are not affected). Please refer to oxygen in-flight for further information.

Please refer to Dangerous Goods Regulations for the conditions of carriage for oxygen bottles.

Some companies do not allow hired oxygen cylinders to be taken out of the country. Some companies also do not allow their cylinders to be re-filled by another company, or in another country. In the latter case, guests may need to supply enough oxygen for the return flight.

Portable Oxygen Concentrator

Personal Medical Equipment

Virgin Australia recognises that guests may require the use or carriage of medical equipment for their travels.

Strict safety and dangerous goods regulations govern the operation and carriage of electronic devices on board an aircraft.

The Personal Medical Equipment List has been prepared to provide guidance on medical equipment which may be carried on board by guests.

If your device is not on the Personal Medical Equipment List, please complete the Request for Personal Medical Equipment form at least 48 hours prior to departure date and forward to:

Fax: +61 7 3295 3100

Or, directly contact the Guest Contact Centre on:
Within Australia 1300 139 303
Anywhere else in the world +61 7 3295 3941

Note: Virgin Australia is unable to transport humidicribs or stretchers due to safety requirements and aircraft configurations

Requirements for travelling with personal medical devices:

Carriage and use of medical equipment on flights operated by Virgin Australia’s airline partners will be subject to that carrier’s policies and procedures. Please ensure you contact the partner airline operating your flight for further information. 

Batteries for portable electronic equipment including medical devices must comply with the Battery Limitations.

All spare batteries must be transported in carry-on (not checked) baggage. You must ensure they are protected from short circuit (e.g. taping terminals, carried in original packaging or individual plastic bags/sleeves) and are packaged in a manner that protects them from physical damage.

Passenger Face Masks 

The Australian Government requires face masks to be worn at airports and on all domestic flights to protect against COVID-19 transmission in Australia. 

Several state and territory governments have introduced mandatory directions and health orders enforcing this requirement. We encourage you to check with the relevant state or territory health departments for the most up to date requirements at your departure location and destination.

Virgin Australia is committed to the health and safety of our guests and crew. Face masks are required to be worn by Virgin Australia guests over their mouth and nose in the airport and inflight unless the guest is under 12 years of age or is exempt from wearing a face mask. Face masks may be removed to eat and drink, unless otherwise directed by our crew.

The Australian and state and territory governments have issued guidance on when a person will be exempt from wearing a face mark. These exemptions include:

If you have a medical condition that prevents you from wearing a face mask, you may wish to follow our medical clearance process to obtain a medical clearance that covers your face mask exemption. If you obtain a medical clearance, we will be able to let our crew know that you have a face mask exemption to make your journey more seamless.

To obtain a medical clearance, you will need to: